Hays Travel - Chapeltown Avis 

I booked a trip to the Bucharest Spa as a birthday treat for my partner, and Hays Travel completely failed at the most basic part of the booking — providing the QR code needed for entry.
We arrived and were left standing in reception with no access, no help, and no urgency from Hays Travel. In the end, we had to pay for entry ourselves just to avoid ruining the day. It was embarrassing and completely unacceptable.
To make it worse, the QR code was sent hours later, long after we had already paid — making it useless. The refund process then dragged on for weeks and wasn’t even for the full amount initially promised.
Hays Travel then tried to shift the blame onto the spa, despite the fact that the booking — and responsibility — sat entirely with them. No accountability, no urgency, and no real effort to put things right. Assistant manager is quick to argue the toss with the customer rather than demonstrate understanding.
This was meant to be a special occasion and instead turned into a stressful, frustrating experience due to their incompetence.
I won’t be using Hays Travel again and would strongly advise others to book elsewhere.

Good friendly experienced staff who dealt with my booking in a very professional manner.

Jess at chapeltown helped us book our cruise she sorted a few miner mistakes
She was very polite and knowledgeable .

Really lovely, helpful staff. Thay listened to all my needs and what i wanted and sorted me a holiday at the price I wanted. Made sure I understood everything and double checked all the details.

From the moment i walked into the shop i was made to feel very welcome. I was offered a drink and a snack. Lucy was very friendly and she explained every thing to me step by step. I was very impressed by the service.

very helpful and sociable
Knowing there is somebody to talk to face to face

Hays staff always make us smile. They want you to have a good time as possible , they make sure everything is in place that you might need and are always on hand if you need help. Great service at Hays!!!

Once again the Staff at Hays Travel Chapeltown , Sheffield stepped up to the plate and found us a holiday we are looking forward to. Victoria was brilliant and went out of her way to find the right hotel for us.
We always use Hays Travel and will continue to do so. I thoroughly recommend the company.

lucy was very helpful and informative .swift transaction .all staff were very welcoming. used hays on several occasions always get 100% service. thankyou

Very friendly and professional. Took the time to explore all options available, so we could choose exactly what we wanted. Was able to advise as agent had personally experienced these trips. Looking forward to our holidays.

Easy to book and very friendly staff and they listen to what u want

We have used Hays before. We have found staff to be knowledgeable. This trip we decided to find out what was available as we wanted to go whale watching. Rebecca found flights, assistance at airport, transport to hotel. beautiful hotel night before boarding ship. Everything we needed. We both cannot walk fast.what we need was on the ship. Rebecca kept us informed of everything.cannot wait for September so excited. Now looking for next holiday.

As usual great experience by people who know what they are doing

Got exactly what I asked for and very knowledgeable agents

Very knowledgeable and friendly helped us all the way to a smile .

We have used this branch before and Staff are always very polite and helpful
We have downloaded the app but it does not recognise our reference number so will be popping back to query this

Lucy is amazing she got us our dream holiday 300 pounds cheaper than another well known branch

Very helpful agent .
Good useful information regarding booking our first cruise
Friendly and didn’t feel rushed at all

Always our go to for our holiday bookings. Extremely friendly and helpful. Would 100% recommend.