Sarah was very helpful, she listened to our requirements and found us exactly what we wanted. She is patient and we are very pleased that we could book the flights, hotel, transfers, car parking and... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent customer service from Sarah as usual. Booking a cruise through Hayes travel, Sarah is always helpful and knows what we are after when booking.
L'entreprise a répondu
We had visited to see what cruises were available and after talking with Emma decided to book a P & O Norway cruise for September. Emma took great care in finding our needs and preferences and t... Voir plus
L'entreprise a répondu
The Young lady whom we spoke to, Emma. was very welcoming, always positive. Nothing was too much trouble and helped us arrange the itinerary and hotels we were looking for. Her knowledge was excellent... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
10a High Street, SN15 3ER, Chippenham, Royaume-Uni
- 01249566039
4,9
Excellent
505 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great staff
Great staff, very helpful, meghan in the Chippenham branch sorted us out a lovely holiday , and another colleague, sorry can’t remember her name , organised the assistance for my nearly blind husband and booked the seats etc . Great personal service for the second time , we will be back to book again.
6 janvier 2026
Réponse de Hays Travel - Chippenham
Thank you so much for your kind review. It was a pleasure helping you booking your holiday.
P&O booking
Karen our contact in store was brilliant , polite informative and helpful, it was only the computer system that put a slight mar on the experience.
11 janvier 2026
Réponse de Hays Travel - Chippenham
Thank you so much for your kind review I look forward to helping manage your booking
Réponse de Hays Travel - Chippenham
Thank you so much Andrew for your lovely review. Sarah :)
Holiday
Holiday
Excellent all round service from Sarah Jolife as per usual . Very professional.
9 janvier 2026
Réponse de Hays Travel - Chippenham
Thank you so much guys for your lovely review. Sarah :)
We were helped by an apprentice who…
We were helped by an apprentice who listened carefully to our requests and very efficiently found us a holiday We were happy to book. She sought help when required to ensure she was doing everything correctly and was supported well by a more experienced member of staff. I am sure she will become a valued member of staff as the more senior member must also be. Thank you.
30 décembre 2025
Réponse de Hays Travel - Chippenham
Thank you for taking the time to do this review. It was a pleasure helping you booking your holiday,
Megan
Réponse de Hays Travel - Chippenham
Thank you so much for your kind review.
Réponse de Hays Travel - Chippenham
Thank you so much for your kind review.
We were welcomed and not rushed
We were welcomed and not rushed. Our requests were listened to carefully with a positive outcome.We are pleased that we gave booked a holiday in May 2026
24 décembre 2025
Réponse de Hays Travel - Chippenham
Hello Mrs Chrystal,
Thank you very much for your kind reply, it is very much appreciated.
Friendly professional service
Friendly professional service as in previous years. Nice to be recognised given the number of customers dealt with since last visit.
12 décembre 2025
Réponse de Hays Travel - Chippenham
Thank you so much, Paul, for the 5-star review, we always appreciate your feedback.
Karen was efficient as always couldn’t…
Karen was efficient as always couldn’t have asked for a better service.
25 novembre 2025
Réponse de Hays Travel - Chippenham
Hello Simon. Thank you so much for your kind review it is very much appreciated.
Helpful & friendly staff.
19 novembre 2025
Réponse de Hays Travel - Chippenham
Thank you so much for your kind review.
Kateryna was very helpful and…
Kateryna was very helpful and efficient, and knowledgeable about the cruises.
11 novembre 2025
Réponse de Hays Travel - Chippenham
Thank you very much for your kind reply we look forward to seeing you soon.
Such friendly welcoming staff
12 novembre 2025
Réponse de Hays Travel - Chippenham
Thank you, Ruth, for your lovely review!
Sarah
Very helpful and talked us through the…
Very helpful and talked us through the process
9 novembre 2025
Réponse de Hays Travel - Chippenham
Thank you, Aidan, for taking the time to do the review. Sarah
Grace the Travel Agent was patient and…
Grace the Travel Agent was patient and knowledgeable . She is an asset to Hays Travel.
We have used Hays on several occasions and have always found the staff helpful and a pleasure to deal with .
5 novembre 2025
Réponse de Hays Travel - Chippenham
Thank you very much for your kind review it is very much appreciated.
We booked a once in a lifetime holiday…
We booked a once in a lifetime holiday with Sarah at Hays in Chippenham, and I just wanted to say how amazing it was. Sarah had done a great job of sorting flights ( we had seven in all) and organised pick ups from airports / hotels and all worked perfectly and on time ,we couldn't have asked for more. Would definitely recommend using Hays in Chippenham.
5 octobre 2025
Avis spontané
Réponse de Hays Travel - Chippenham
Hi Judith, thank you for your wonderful review, I'm glad to hear you both had such a fantastic trip!
We look forward to hearing more about your trip :)
Kind regards,
Sarah P
Hays Travel is a company we Trust!
Excellent customer service received from Karen. We popped in to see Sarah in reference to a holiday that we already have booked. We started discussing Krakow with Karen and left the store with a mini break booked for 2026!
1 novembre 2025
Réponse de Hays Travel - Chippenham
Thank you so much for your kind review. Always fun the help arrange your holidays.
Sarah was fantastic as always and very…
Sarah was fantastic as always and very interested to hear about our recent cruise
She is always helpful and nothing is too much trouble
27 octobre 2025
Réponse de Hays Travel - Chippenham
Thank you, Jeanette, for taking the time to leave such a lovely review. l really appreciate your kind words! Sarah :)
Travel agent was helpful and happy to…
Travel agent was helpful and happy to assist in anyway she could. Making the booking was straight forward and easy.
22 octobre 2025
Réponse de Hays Travel - Chippenham
Thank you so much for your kind review It was lovely to meet you and I very much enjoyed helping to arrange your holiday
Sarah Patuk - Hays Star Agent!
Sarah Patuk was outstandingly helpful. Patient, Courteous, extremely efficient. I'm a picky person (!) and can not find fault with Sarah. A marvellous experience finally finding a holiday and the booking process extremely quick and efficient. Thank you Sarah.
17 octobre 2025
Réponse de Hays Travel - Chippenham
Hello Valerie, Thank you so much for your kind review.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.