Went in with basic idea of what we wanted for our holiday, but katrina went above and beyond to ensure we got exactly what we wanted and for the best value for our money. She was very knowledgeable ab... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Kat is amazing nothing is any trouble she remembers us from booking previous holiday with her She always gets us the best deal possible while meeting our requirements. We never feel rushed and te... Voir plus
L'entreprise a répondu
Hollie was extremely helpful and very knowledgeable My only concern is that two hours after booking, the holiday went down by £250 with a-£37 private transfer (although we did get it for free it w... Voir plus
L'entreprise a répondu
Good morning the young lady was very polite and helpful made sure we understood and willing to help with any questions we had. Pleasure to book my holiday with hayes travel and will definitely be book... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
35 Marina Drive, CH65 0AN, Ellesmere Port, Royaume-Uni
- 01513 552226
4,9
Excellent
548 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fast and efficient
We had a pleasant experience, Jessica was very helpful finding the holiday we wanted for the price we wanted , thumbs up.
23 mars 2025
Réponse de Hays Travel - Ellesmere Port
Thank you for taking the time to leave myself a review! I hope you all have an amazing time in Cape Verde and i would love to hear all about it when you return! Thanks again, jess x
jess at ellesmere port was great very…
jess at ellesmere port was great very helpful and realy took time to get us what we needed from our holiday
23 mars 2025
Réponse de Hays Travel - Ellesmere Port
Thank you for leaving such a lovely review! I'm so glad we got you sorted and hope you and your sister have a lovely time in Tenerife! Thank you again and for the chocolates, see you again next time! jess xxx
Réponse de Hays Travel - Ellesmere Port
Thank you for taking time to leave the review, Thanks Jess :-)
Very thorough and patient
14 mars 2025
Réponse de Hays Travel - Ellesmere Port
Thank you for taking the time to leave a review! I hope you have lovely trip and i hope to see you again next time! Thanks Ruby xxx
Very helpful booked our trip with no problem…
Very helpful booked our trip with no problem
25 février 2025
Réponse de Hays Travel - Ellesmere Port
Thank you Mr Woolley for taking the time to leave a review. I hope you have an amazing coach trip and we will see you again next time! Thanks again, Jess xxx
The lady was kind
The lady was kind, very informative, answered all my questions reassured me of any problems that might occur, in general she was great and recommend to look them up
2 mars 2025
Réponse de Hays Travel - Ellesmere Port
Thank you so much for booking your holiday with me!
SO glad I reassured you and I can't wait to see the pics!
Liz xx
Jess was very helpful and efficient…
Jess was very helpful and efficient getting our holiday organised.
25 février 2025
Réponse de Hays Travel - Ellesmere Port
Thank you for taking the time to leave a lovely review!
I hope you have an amazing time on your Hurtigruten cruise and i would love to hear all about it when you return! Have an amazing holiday, thanks again Jess
Great Experience booking for USA
We had a great experience booking our holiday. Kat was a lovely lady, made us feel at ease and had great knowledge about the USA. She answered all our questions, even the stupid ones from my husband, and left feeling she is a great contact to have with any further questions/queries. Great asset to Hays Travel
25 février 2025
Réponse de Hays Travel - Ellesmere Port
Thank you leaving such a lovely review! I hope you have an amazing time in the states and i would love to hear all about it when you return! You know where i am if you have any more questions, i would be happy to help! Thanks again, kat xx
The staff are always so friendly which…
The staff are always so friendly which helps with your choices of travel very helpful and informative but not persuasive also they are good are guiding you by making the right choice, keep up the good work and it’s nice to have a lovely personal service .
25 février 2025
Réponse de Hays Travel - Ellesmere Port
Thank you for taking the time to leave such a lovely review, I hope you have an amazing time in Lanzarote!
Thanks again, Liz xxx
It was easy just told them what I…
It was easy just told them what I needed and they sorted quickly hassle free sent all appropriate paper work through quickly
25 février 2025
Réponse de Hays Travel - Ellesmere Port
Thank you for taking time to leave me a lovely review.
So glad we got your son booked for the wedding
Kind regards
Kat
They got me a good deal on my holiday…
They got me a good deal on my holiday and explained everything step by step and the girls were Very friendly
25 février 2025
Réponse de Hays Travel - Ellesmere Port
Thank you for taking the time to leave me a lovely review.
So glad we got the deal you wanted, can't wait to here all about it and plan your next adventure
Kind regards
Kat xx
Booking experience really great for our…
Booking experience really great for our holiday to Italy. Also picked up tickets for our holiday to Lanzarote in March. Thank you to Ruby.
All the staff are very friendly.
24 février 2025
Réponse de Hays Travel - Ellesmere Port
Thank you for leaving me a lovely review, I really appreciate it!!
Cant wait to hear about your holidays when your back!
Thanks Ruby
Sunshine and smiles
Ashleigh was was so happy to help us find a really great holiday. She went the extra mile in asking about what we wanted from the holiday & made us feel really important,despite alot of background noise from a colleague that had an extremely loud voice, she was so professional and handled everything with great care and attention. Thank-you
16 février 2025
Réponse de Hays Travel - Ellesmere Port
Thank you for leaving me a lovely review! I hope you both have an amazing time in Boa Vista! Thanks Ashleigh :)
Decided to book there as I had heard…
Decided to book there as I had heard good reports about hays travel Jess dealt with our booking efficiently and with a welcoming personality was pleased we went there
16 février 2025
Réponse de Hays Travel - Ellesmere Port
Thank you so much for leaving such a lovely review.
Hope you both have an amazing time together in La Pineda. I would love to hear all about it when you get home! Thanks jess
Ruby and Ashliegh have been amazing
Ruby and Ashliegh have been amazing. The service from Hayes travel is seamless and nothing was too much trouble. Thank you so so much
9 février 2025
Réponse de Hays Travel - Ellesmere Port
Thank you for kind words.
Happy we got what you wanted !
From
Ash & Ruby
Really good staff
Really good staff. They engage so well with the customers, we got exactly the holiday we wanted and all the information we needed.
6 février 2025
Réponse de Hays Travel - Ellesmere Port
Hi Mr Walker, thanks so much for taking the time to leave a review. I hope you really have a lovely holiday. Thanks So much Liz :-)
Our choices were very exact and the…
Our choices were very exact and the young lady handled all of our requests very efficiently with lots of smiles and great understanding. Very impressed.
8 février 2025
Réponse de Hays Travel - Ellesmere Port
Thank you for your kind words. Loved talking to you and so made up we got exactly what you were looking for. Kind regards Jess xx
Helpful
Helpful, friendly staff listened to what we wanted and guided us through the various options.
30 janvier 2025
Réponse de Hays Travel - Ellesmere Port
Thank you for taking the time to leave a review. So glad we got the cruise you were wanting and all your questions were answered! Can't wait to hear all about your first cruise experience! Kat xx
Réponse de Hays Travel - Ellesmere Port
Thank you for taking the time to leave a review Mr Kennerley,
I hope you have a lovely holiday! Thanks kat xx
Once again excellent service from hays…
Once again excellent service from hays in Ellesmere port. I sadly was unable to make it to store but was still able to book the holiday we wanted with ease.
Thank you so much again x
30 janvier 2025
Réponse de Hays Travel - Ellesmere Port
Thank you so much for your kind words and for booking with us again.
Travel Consultant
Ash
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.