The person who delt with us, Amy, went out of her way to make sure that she could get everything we required especially as I have a slight problem which made us ask for a downstairs room and take a mo... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Hays in Galashiels is local. The staff, I've dealt with 3 now, have been nothing but fantastic. They are highly knowledgeable, helpful, well informed and polite, a credit to the company.
L'entreprise a répondu
Travel agent Kiara, very knowledgeable, trying to sort out a hotel for five people, within a price range at short notice, proved challenging, but with Kiras patients and knowledge, found our holiday.... Voir plus
L'entreprise a répondu
Recently booked for a party of 11 people. Both girls I dealt with were very helpful. Managed to get the holiday we wanted for a good price. Excellent service as usual from a very friendly Team. Wo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
86 Channel Street, TD1 1BD, Galashiels, Royaume-Uni
- 01896477015
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Why we keep coming back
Good service, listened to what we wanted and helped us find the right holiday. It's why we keep coming back
23 janvier 2026
Réponse de Hays Travel - Galashiels
Thank you for booking with us again and for your lovely review for Hayley. Amy - Branch Manager
Réponse de Hays Travel - Galashiels
Thank you for your lovely review for Hayley. I will be sure to pass on your comments. Amy - Branch Manager
Réponse de Hays Travel - Galashiels
Hi Jean,
Thank you very much for the kind review - the trip looks amazing, glad you got booked up :)
Kiara
Our family P&O cruise booking went like…
Our family P&O cruise booking went like clockwork. Louise and Amy done all the work for us. Excellent service from the staff in Galashiels as usual.
19 janvier 2026
Réponse de Hays Travel - Galashiels
Thank you so much for your lovely review. It was our pleasure - the chat was great :) Thank you for booking with us again. Amy - Branch Manager
Very helpful and informative
Very helpful and informative, made it easy and pleasurable. Thank you for all your help and assistance.
17 janvier 2026
Réponse de Hays Travel - Galashiels
Hi Jacqueline, thank you very much for coming in to book and thank you for the review.
Kiara
Fantastic service as usual
Fantastic service as usual. Carmen looked at dates to suit us and accomadation on ground level. It will be our sixth time to the same hotel and we cant wait,
9 janvier 2026
Réponse de Hays Travel - Galashiels
Thank you so much for your kind review for Carmen. I will be sure to let her know. Thank you for booking - Amy Branch Manager
Réponse de Hays Travel - Galashiels
Hi Craig, thank you for your kind review and thanks again for booking with us - Connor :)
Lady very helpful although I had…
Lady very helpful although I had already done my research so knew exactly what I wanted
9 janvier 2026
Réponse de Hays Travel - Galashiels
Thank you Lorna for your lovely review! Glad we were able to help you out with your future holiday
-Louise
Réponse de Hays Travel - Galashiels
Thank you for your kind review. Amy - Branch Manager
Brilliant experience, great knowledge
It was so nice to share some of the burden of choosing a break. We only used a walk in because we had won a voucher but we will definitely be back. The fact that you price match makes it an absolute bonus.
14 janvier 2026
Réponse de Hays Travel - Galashiels
Hi Hazel,
Thank you so much for your kind review for Hayley, I will be sure to pass on your comments. Thank you again for booking with us.
Kiara, Assistant Manager
Happy experience booking Jersey holiday
Connor did a good job finding the best priced holiday in Jersey available and was pleasant to deal with throughout this process.
6 janvier 2026
Réponse de Hays Travel - Galashiels
Hi David,
Thank you so much for your kind review for Connor and thank you for booking your next Jersey trip with us again.
Kiara
Need help go to Galashields Hayes travel
They have always been very helpful and they always do what they can to help you out on anything which you may need
13 janvier 2026
Réponse de Hays Travel - Galashiels
Always a pleasure to book your trips for you Martin. Thank you for the lovely review! - Sarah
Kiara
The agent who dealt with us , Kiara, couldn’t have been more helpful. She was cheerful, knowledgeable, personable and just so easy to do business with. I’d recommend her to anyone wishing to book a holiday.
12 janvier 2026
Réponse de Hays Travel - Galashiels
Thank you so much for the kind review, I really appreciate it. It was my pleasure to help arrange your trip. Thank you again for booking with me - Kiara
Very helpful staff nothing to much for…
Very helpful staff nothing to much for them to look at different places for you before you book holiday. Amy is so good going through everything with you. First class
11 janvier 2026
Réponse de Hays Travel - Galashiels
Thank you so much for your kind words. Was lovely to see you yesterday. Thank you for booking again. Amy x
Réponse de Hays Travel - Galashiels
Thank you so much for your kind review for Connor. I will be sure to pass on your comments. Thank you for booking.
Kiara, Assistant Manager
Hayley the staff member was fantastic
Hayley the staff member was fantastic, took time to explain everything and made it very easy for us
9 janvier 2026
Réponse de Hays Travel - Galashiels
Thank you so much for your kind review for Hayley. I will be sure to pass on your comments. Thank you for booking - Amy Branch Manager
Réponse de Hays Travel - Galashiels
Hi Mrs Gribbin,
Thank you for taking the time to leave a review for Hayley and for trusting us with your first holiday booked through a travel agent.
- Kiara, Assistant Manager
Staff are efficient and extremely…
Staff are efficient and extremely helpful with assisting myself in organising documentation.
6 janvier 2026
Réponse de Hays Travel - Galashiels
Thank you very much for your lovely review Robert, it's always our pleasure to help arrange your holidays :)
Kiara
Réponse de Hays Travel - Galashiels
Thank you so much for your kind review for Hayley. I will be sure to pass it on. Amy - Branch manager
Holiday planning
Great service, Louise couldn't have helped any more she was fab and made it possible to book the holiday that we really wanted.
31 décembre 2025
Réponse de Hays Travel - Galashiels
Hi Valerie,
Thank you very much for leaving such a kind review, I will be sure to pass along your comments to Louise.
- Kiara, Assistant Manager
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.