Initially went to TUI to book who were not very friendly as we tried to book holiday with no appointment. Have used Hays before online, so popped in the shop where they were very accommodating and Emm... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Absolutely amazing staff! We knew what holiday we wanted and they found it and booked it in a matter of minutes. We wouldn't use anyone else - the staff at the Hastings branch are brilliant; always h... Voir plus
L'entreprise a répondu
Always book through Hays in Hastings (many staff members previously with Thomas Cook group before take over). Booking made with confidence. Travel Agent Sue was able to help us and book for us, ha... Voir plus
L'entreprise a répondu
Katie was an excellent member of your staff at your Hastings branch. She was fantastic help and answered our questions very professionally and helpfully. Made our experience of booking our holiday ver... Voir plus
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
209/210 Queens Rd, TN34 1QP, Hastings, Royaume-Uni
- 01424572604
5,0
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Katie was an excellent member of your…
Katie was an excellent member of your staff at your Hastings branch. She was fantastic help and answered our questions very professionally and helpfully. Made our experience of booking our holiday very enjoyable.
17 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
As always no problem
As always no problem . Staff as always friendly , Happy & so competent . 110 % Service .
16 août 2026
Réponse de Hays Travel - Hastings
Graham Lovatt,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you consistently receive such friendly, happy, and competent service from our team. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Anne was very helpful in taking our…
Anne was very helpful in taking our enquiry through and turning it into a booking and we are happy with the cruise booked and the add ons. When we got home, we hadn't realised that there was an offer on the same cruise to stay 3 nights in a different hotel in Lisbon as opposed to the 2 nights we added on
15 août 2026
Réponse de Hays Travel - Hastings
Kevin Hall,
Thank you for your review. We're delighted to hear that you're happy with your cruise booking and the add-ons. We understand your disappointment regarding the offer you discovered later, and we appreciate you bringing this to our attention.
Kind Regards
Hays Travel Hastings
Réponse de Hays Travel - Hastings
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be friendly, kind, and professional. Your feedback is greatly appreciated.
Kind Regards
Hays Travel Hastings
Réponse de Hays Travel - Hastings
Thank you for your kind words regarding our service. We are delighted to hear that you found it to be pleasant and efficient.
Kind Regards
Hays Travel Hastings
Accommodating, easy and friendly
Initially went to TUI to book who were not very friendly as we tried to book holiday with no appointment. Have used Hays before online, so popped in the shop where they were very accommodating and Emma listened to what we wanted and found us flight times and prices we all liked. Quick to book, although systems were playing up so took longer, but she made sure booked so didn’t loose our choice and then did the rest of details later.
12 août 2026
Réponse de Hays Travel - Hastings
Thank you for your wonderful feedback! We're so pleased to hear that our team was able to assist you with your booking and secure a great price for your holiday, even with system issues. We appreciate your kind words.
Kind Regards
Hays Travel Hastings
Réponse de Hays Travel - Hastings
R Turner,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our staff to be helpful, pleasant, and efficient. Your feedback is greatly appreciated.
Kind Regards
Hays Travel Hastings
Absolutely amazing staff
Absolutely amazing staff! We knew what holiday we wanted and they found it and booked it in a matter of minutes. We wouldn't use anyone else - the staff at the Hastings branch are brilliant; always helpful and friendly. My only negative comment would be that if Sunday opening times are 11am until 4pm why couldn't they be 10am until 3pm and give the hard-working girls a better day.
11 août 2026
Réponse de Hays Travel - Hastings
Mrs Atkins,
Thank you for your wonderful review! We are so pleased to hear that our staff were able to find and book your holiday so quickly and efficiently. We truly appreciate your kind words about our team. We also appreciate your feedback regarding the Sunday opening hours.
Kind Regards
Hays Travel Hastings
Yes experience was great 11/08/2026
Yes, everything was lovely including staff. Would come back again.
12 août 2026
Réponse de Hays Travel - Hastings
Thank you so much for your lovely review! We are delighted to hear that you had such a positive experience with us and that you would consider returning.
Kind Regards
Hays Travel Hastings
Very friendly staff and answered all my…happy dtaff
Very friendly staff and answered all my questions
11 août 2026
Réponse de Hays Travel - Hastings
Thank you for your fantastic 5-star review! We are so pleased to hear that our staff were friendly and answered all of your questions.
Kind Regards
Hays Travel Hastings
Very helpful and such lovely advisors. Booked my holiday within no time !
Very helpful and such lovely advisors.
11 août 2026
Réponse de Hays Travel - Hastings
Kim Green,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be helpful and lovely.
Kind Regards
Hays Travel Hastings
Always book through Hays in Hastings
Always book through Hays in Hastings (many staff members previously with Thomas Cook group before take over).
Booking made with confidence. Travel Agent Sue was able to help us and book for us, having found out all our requirements
10 août 2026
Réponse de Hays Travel - Hastings
Brian,
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience and that our team was able to assist you with all your requirements. We appreciate your confidence in us.
Kind Regards
Hays Travel Hastings
Réponse de Hays Travel - Hastings
Diana,
Thank you for your wonderful 5-star review! We are so pleased to hear that you experienced such prompt and professional service. Your kind words are greatly appreciated.
Kind Regards
Hays Travel Hastings
Réponse de Hays Travel - Hastings
Mark Campbell,
Thank you for your wonderful review! We are so pleased to hear that our team was awesome, helpful, and knowledgeable.
Kind Regards
Hays Travel Hastings
We where very happy with the young lady…
We where very happy with the young lady who served us she was very helpful and very happy to help with everything 😊 xxxx
9 août 2026
Réponse de Hays Travel - Hastings
Anne hillier ,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was very helpful and happy to assist you with everything.
Kind Regards
Hays Travel Hastings
Réponse de Hays Travel - Hastings
Karen,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our staff welcoming, helpful, and knowledgeable.
Kind Regards
Hays Travel Hastings
All the staff in the Hastings Hayes…
All the staff in the Hastings Hayes Travel Branch are so helpful and knowledgeable, such a friendly team always making us feel welcome and special, we always come out with a smile on our faces, it’s like visiting old friends, keep up the good work 😀
9 août 2026
Réponse de Hays Travel - Hastings
Customer,
Thank you for your wonderful feedback! We are so pleased to hear that our team always makes you feel welcome and special. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Because when I went in their office I…
Because when I went in their office I was assisted with all i needed and I was happy,tha staff were happy to assist me.
31 juillet 2026
Réponse de Hays Travel - Hastings
charity,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and that our staff were happy to assist you with everything you needed.
Kind Regards
Hays Travel Hastings
Holiday bookings …
Really friendly and helpful colleagues as always. Was looked after by Kate who was very helpful. We always use heys travel, as the colleagues are so helpful.
6 août 2026
Réponse de Hays Travel - Hastings
Thank you for your wonderful feedback! We are so pleased to hear that our colleagues were friendly and helpful, and that you had such a positive experience. We appreciate your loyalty and look forward to assisting you again.
Kind Regards
Hays Travel Hastings
5 star service as always from Sue at…
5 star service as always from Sue at Hastings, thank you.
26 juillet 2026
Réponse de Hays Travel - Hastings
Thank you for your wonderful review! We are so pleased to hear you received 5-star service. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.