Katie in the Houghton Store was very aware of our requirements for a 2 night break in Milan departing NCL. The following day she presented a fabulous City Break to coincide with SAFC playing AC Milan.... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Used Hays travel to book a northern lights experience with FredOlsen and was looked after by Libby(Elizabeth). She was very professional and double checked all our details and had an extremely helpful... Voir plus
L'entreprise a répondu
We have used the Houghton branch for a couple of years now and can’t fault the service we receive from Chloe. She remembers the way we like our way of travelling and always polite, a little diamond in... Voir plus
L'entreprise a répondu
Friendly and helpful staff who ensured I got the holiday I wanted at a reasonable price. I don't go on holiday very often, but I have always booked through Hays Travel in Houghton le spring and I hav... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
8 Mautland Street, DH4 4BH, Houghton, Royaume-Uni
- 0191 5120090
4,9
Excellent
836 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Hays Travel - Houghton
Thank you for your lovely feedback,
It was a pleasure to help you.
Kind Regards,
Libby
Annalisa was very helpful and friendly …
Annalisa was very helpful and friendly We have never been disappointed with the service Hays travel provides.
21 mai 2026
Réponse de Hays Travel - Houghton
Thank you for your lovely feedback Mary,
It was a pleasure to help you.
Kind Regards, Annalisa
First time here but not the last
We were seen by a lady called Anna Lisa she very patient as we weren’t sure where we wanted to go .After searching for quite some time she found us a holiday we feel happy with .Anna Lisa was very pleasant and polite and would deal with her again .
3 juin 2026
Réponse de Hays Travel - Houghton
Thank you for the lovely review, it was my absolute pleasure to book your holiday and Im sure you will both have the most amazing holiday.
Many thanks again
Annalisa
Réponse de Hays Travel - Houghton
Thank you for your lovely feedback ,
It was a pleasure to help you and I will look forward to seeing you again soon!
Kind Regards,
Katie
Very good company
Very good company, used Hays for years very friendly, very professional, they help you all the way through your booking while you're in the shop, they even try and knock something off your holiday if they can, very helpful,
2 juin 2026
Réponse de Hays Travel - Houghton
Thankyou for this lovely review, It was a pleasure to help you get booked up! We hope you have a fabulous time.
Kind Regards, Libby :)
Réponse de Hays Travel - Houghton
Thank you for your lovely review. It was a pleasure to help get your holidays booked up! I'm sure you will both have a fantastic time away on these.
Many Thanks - Chloe
Great advice,and well looked after yet…
Great advice,and well looked after yet again. Found us the best price and flight times
28 mai 2026
Réponse de Hays Travel - Houghton
Thank you for the lovely review, we love seeing you in branch. Its always my pleasure to book your holidays.
Thanks again Chloe
Excellent service.Got exactly what I…
Excellent service.Got exactly what I wanted at a great price.
29 mai 2026
Réponse de Hays Travel - Houghton
Thank you for the lovely review, we love seeing you in branch. Its always my pleasure to book your holidays.
Thanks again Chloe
Réponse de Hays Travel - Houghton
Thank you for your lovely feedback ,
It was a pleasure to help you and I will look forward to seeing you again soon!
Kind Regards,
Katie
I was served by the manager a lovely…
I was served by the manager a lovely lady by the Vicky, she made sure that all of ours where met with our upcoming cruise. Made us at ease from the minute we sat down. Nothing to much she answered all our questions showed us the itinerary for the cruise, asked if my disabled wife would manage getting around the cabin. Explained about the coach travel and boarding process, explained about the restaurants, shops being cashless but can pay cash if I prefer.
16 mai 2026
Réponse de Hays Travel - Houghton
Thank you for the lovely review, we really appreciate. many thanks again Vicki
Staff as usual were first class and a…
Staff as usual were first class and a special mention to Chloe and Libby for pricing and booking our holiday
14 mai 2026
Réponse de Hays Travel - Houghton
Thank you for your lovely feedback Bert! It's always a pleasure to see you in store and help with your next booking. I'm sure you'll have a fantastic time on this one.
Thanks, Chloe & Libby
We were served by Katie at Hays at
We were served by Katie at Hays at Houghton Le-Spring, well where do I start, what a lovely polite young lady is Katie with excellent customer service, nothing was too much bother for her, Katie was very helpful and I would highly recommend her to friends and family.
10 mai 2026
Réponse de Hays Travel - Houghton
Thank you for your lovely feedback Ann,
It was a pleasure to help you both and I will look forward to seeing you again soon!
Kind Regards,
Katie
The girls go out of their way to get…
The girls go out of their way to get you want you want . Absolutely fab team wouldn't go anywhere else. Booking with them couldn't get any easier.
10 mai 2026
Réponse de Hays Travel - Houghton
Thank you, for the lovely review. It was a pleasure. We hope you have a lovely holiday. Thanks again Chloe.
Great service as always
Great service as always. Very lovely staff, very helpful. All went smoothly. I wouldn't go anywhere else. Excellent.
7 mai 2026
Réponse de Hays Travel - Houghton
Thank you for your lovely feedback Alyson,
It was a pleasure to help you.
Kind Regards,
Vicki
Réponse de Hays Travel - Houghton
Thank you for your amazing feedback,
It was a pleasure to help you get booked!
Kind Regards,
Annalisa
Found the travel agent very friendly…
Found the travel agent very friendly and helpful, she managed to get our hiliday £300 cheaper than the price I had found online.
7 mai 2026
Réponse de Hays Travel - Houghton
Thank you for your amazing feedback Lisa,
It was a pleasure to help you get booked!
Kind Regards,
Annalisa
Interaction with us
30 avril 2026
Réponse de Hays Travel - Houghton
Thank you, for the lovely review. It was a pleasure. We hope you have a lovely holiday. Thanks again Chloe.
We had decided in advance where we…
We had decided in advance where we wanted to go and completed our booking quickly and efficiently.
16 avril 2026
Réponse de Hays Travel - Houghton
Thank you for your lovely feedback,
It was a pleasure to help you as always.
Kind Regards,
Katie
Chloe and the whole team at hays travel…
Chloe and the whole team at hays travel Houghton le spring where fantastic and a great help would recommend them highly to everyone
23 avril 2026
Réponse de Hays Travel - Houghton
Thank you for your lovely feedback,
It was a pleasure to help you as always.
Kind Regards,
Katie
Chloe was as helpful as usual, making sure we got exactly as we wanted
Chloe was as helpful as usual
17 avril 2026
Réponse de Hays Travel - Houghton
Thank you Ian, for the lovely review. It was a pleasure. We hope you have a lovely holiday. Thanks again Chloe.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.