Demi answered the questions asked when unsure looked on line and colleagues. Explained that were not up on internet put us at ease, discussed what we wanted and needed due my Wife having mobility issu... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We visited Lucy at Hays Lancaster several times before we booked our holiday. We changed our minds several times before we finally decided on Benidorm and she was extremely helpful and patient with us... Voir plus
L'entreprise a répondu
We haven’t been away for many years and gave our travel advisor a long list of wants and very little budget, something nowhere else had been able to work with. He found us 3 possibly holidays,... Voir plus
L'entreprise a répondu
Efficient and friendly service provided by Tom. Felt very personal attention. Got exactly what I wanted with an added bonus of a saving on my airport car parking arrangements.
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
11 Cheapside, LA1 1LY, Lancaster, Royaume-Uni
- 01524889527
4,9
Excellent
726 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Everything is easy.
Booked the holiday we wanted with no problems, very professional and excellent service. The travel agent took time with us to discuss and explain the details after printing out our itinerary.
Travel insurance was also discussed and booked at the same time, always a great experience booking through Hays in Lancaster everything is always clearly explained.
27 septembre 2025
Réponse de Hays Travel - Lancaster
Thank you for this review! We appreciate your business and we're always here if you need anything!
-The Lancaster Team
Absolutely 100% from Claire made sure…
Absolutely 100% from Claire made sure all our needs where met due to my husbands mobility and a great price bonus very happy all round big thank you Claire hays travel lancaster your a star 😎😎
23 septembre 2025
Réponse de Hays Travel - Lancaster
Thank you so much for your 5 star review and wonderful comments about Claire. Really lovely to read and her dedication to make sure all your needs have been met. We hope you have an amazing holiday and see you soon. The Lancaster Team
Holiday with Hays!l
The manager was really helpful and very efficient. All the staff are always thorough in the search for our holiday. Will be going again to book next year's summer holiday.
23 septembre 2025
Réponse de Hays Travel - Lancaster
Thank you for your lovely review! We're glad we could help find the right holiday for you and look forward to seeing you again for next year's booking!
It’s just a pleasure to book with Tom…
It’s just a pleasure to book with Tom and his team at Lancaster
Very efficient always a smile and prepared to go that extra mile for you.
16 septembre 2025
Réponse de Hays Travel - Lancaster
Thank you so much for your kind words! It truly means the world to us. We're so glad to hear that your experience with Tom and the team at Lancaster has been a positive one. Your support and appreciation make it all worthwhile! Looking forward to welcoming you back again soon. 😊
Réponse de Hays Travel - Lancaster
Thank you so much for the 5 star review and amazing comments about our team and Hays Travel, we appreciate it so much and we are always happy to get you booked. We will see you soon.
Logan's an asset
I enjoy booking my days out, breaks and holidays with Logan. He makes us welcome. He's friendly and k ows what he's doing. He's an asset to your company
21 septembre 2025
Réponse de Hays Travel - Lancaster
Thank you so much for the 5 star review and amazing comments about our Logan, he will be happy to read them as we are. We agree he is an asset to the company. Thanks for booking and we look forward to seeing you soon
Excellent professional and friendly-…
Excellent professional and friendly- Tom worked really hard to get us our dream holiday in budget. Excellent service from everyone in Lancaster
12 septembre 2025
Réponse de Hays Travel - Lancaster
Thank you so much for the 5 star reviews and amazing comments about our Tom and team. Tom will be so happy to read them, we are happy to read about the excellent service from everyone in the Lancaster branch. We are pleased to be apart of your dream holiday. Thanks and we look forward to seeing you soon.
Réponse de Hays Travel - Lancaster
Thank you for this! We always appreciate the great reviews!
- Logan =)
Claire in lancaster branch was…
Claire in lancaster branch was brilliant. She was so helpful and went over and above helping me book my cruise.
12 septembre 2025
Réponse de Hays Travel - Lancaster
Thank you so much for leaving 5 star review for me and such wonderful comments to read. You made my day and I will assist you every way I can in the lead up to the cruise as well. Claire and the Lancaster Team
Great service from Claire at the…
Great service from Claire at the Lancaster shop she found me the holiday i was happy with... 👍
29 août 2025
Réponse de Hays Travel - Lancaster
Thank you for your 5 star review and the wonderful comments about Claire. We hope you have a relaxing time and we look forward to seeing you soon. Hays Travel Lancaster team
Mini breaks
We went in looking for information regarding a mini break. Not only did we find one but had it booked within fifteen minutes. An excellent service.
5 septembre 2025
Réponse de Hays Travel - Lancaster
Thank you so much for the lovely feedback, was a pleasure in arranging your trip away and look forward to many more in the future. Logan
Tom in Lancaster is always so patient…
Tom in Lancaster is always so patient with us going through different resorts and prices we ask him about
We always ask for Tom as he is fantastic at his job
2 septembre 2025
Réponse de Hays Travel - Lancaster
Hello, Thank you so much for the Lovely feedback & 5*REVIEW. It is always a pleasure in arranging your trips away and look forward to arranging many more. Tom
Réponse de Hays Travel - Lancaster
Hello, Thank you for the lovely feedback & 5* review. Was a pleasure in arranging your trip for 2026, look forward to hearing all about your travel on your return. Tom
My favourite place in Lancaster
My favourite place in Lancaster, booked 4 holidays for 2026, thank you . Customer service is first class as always, they are a perfect team🥰
19 août 2025
Réponse de Hays Travel - Lancaster
Thank you for this review! We really appreciate it! We always love getting you booked Linda!
Team Lancaster
Wonderful experience from start to…
Wonderful experience from start to finish. Claire greeted me by name when I walked in!!! She helped me refine my choices that I had already found. Offered other options to make sure I was happy with what we had decided. Booked the holiday very quickly and even took the time to call about assisted travel for one of the party. I would thoroughly recommend Claire at the Lancaster branch excellent customer service skills.
24 août 2025
Réponse de Hays Travel - Lancaster
Thank you so much for the 5 star review and amazing comments. You have made my day, coming in this morning and seeing this. It is always a pleasure to get you booked and be apart of your exciting holiday countdown. I really appreciate you booking with me and I will always help you in every way I can. Claire
Pleasant and helpful person but instead…
Pleasant and helpful person but instead of having my card taken off me, I would have preferred to read the numbers out myself.
thank you for the explanation, I understand now.
21 août 2025
Réponse de Hays Travel - Lancaster
Thank you for your 5 star review we really appreciate it, we take the card due to safety as we don't want anyone hearing your full card number and details, next time let us know and we can set you up on a secure payment link! =)
Team Lancaster
I like Hays Travel. Lancaster
Logan was friendly and welcoming. He helped with our needs and explained everything very well.
21 août 2025
Réponse de Hays Travel - Lancaster
Thank you for your review I really do appreciate it!
Logan =)
Réponse de Hays Travel - Lancaster
Thanks for the 5 star review and wonderful comments. Thanks for booking with us again we appreciate it so much. The Lancaster Team
As usual, first class, friendly service.
As usual, first class, friendly service. Nothing seems to be too much trouble to reach the required result. Just keep up the good work.
19 août 2025
Réponse de Hays Travel - Lancaster
Thanks so much for the 5 star review and the wonderful comments, we will keep up the good work and thanks for booking with us again. We appreciate it so much. The Lancaster Team
Recommended
My friend and I were looking for a reasonably priced weeks holiday in October. Logan was extremely helpful and we ended up with just what we wanted. The hotel Logan helped us find looks amazing. Very pleased with Hays Travel an will definitely use them again 😄😄
19 août 2025
Réponse de Hays Travel - Lancaster
Thank you so much for the 5 star review and amazing comments about our Logan. We are so glad you got what you wanted and so happy that you were pleased with us and will deffo use us again. Thanks for booking with us. The Lancaster Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.