Hays Travel - Leeds Merrion Centre Avis 

Staff are very professional and friendly.

The staff are friendly and helpful always

I am feeling very cheated today having bought currency at Hays Travel Merrion Centre Leeds yesterday. The rate shown on the window of 1.14 was very attractive to me after seeing rates of between 1.10 and 1.12 on my way through town. Unfortunately I didn't look closely enough! I bought 450 euro paid by debit card and thought nothing more of it until I got home. I had my friend with me who I hadnt seen for a while and was a little distracted during the transaction but Hays has a good name , hence all the great reviews on here so I trusted them to do good business. However when I got home and checked the transaction on my account It clicked and I realised I had got nothing near the rate on the window. I telephoned the agency today and was told that the rate on the window was for spends of 700 or more and the rate I got was dependant on the time of day I went in as it fluctuates during the day! Turns out I had been given a rate of 1.0735 and been charged £3.95 sell back guarantee. I was not consulted about that and never use it anyway as I travel to Europe regularly. I did not automatically get a print out of the transaction as is usual and foolishly when the assistant said would I like a receipt I declined. More fool me. I wish I had called in to one of the other bureaux on my way where the rate stays firm for that day and sell back is guaranteed free. What a set up! I am going to get my 3.95 back but have to make the journey into Leeds to get it, which is not that convenient. Take my advice and buy your. Currency elsewhere

Excellent service from Chole at the Merrion Centre shop. Helped with all my queries and was very knowledgeable.

Great fast response, agent listened to what I wanted and deal was done. Friendly, helpful service

Very helpful with my booking and answering my questions.

First time booking with Hays and was dealt with in a very friendly and professional manner. Gemma was fab and booked my first time trip to NYC for December 2026 🎄

Always book through Hayes travel very nice staff happy with the customer service I got whilst booking yet another Holiday through the company

Very happy with Chloe answered all our questions very helpful with information a credit to your company

Friendly staff very helpful good service

I went in to inquire about my holiday my details were brought up from last year we agreed after searching I would go back to the same old tell as I went to last year this time the experience was exactly to my satisfaction and the score I gave

Speedy and efficient assistance, all with a smile.
Excellent advice on travel matters

Smooth booking process with Sammi! Super helpful & patient giving plenty of options. 100% will book with these again!

Contacted by messenger after a recommendation and was dealt with quickly. Got exactly the holiday deal I was hoping for and Chloe was as amazing and made me feel like a friend. So good I passed on the recommendation and my daughter also booked with her

Low pressure sales but good contact maintained after initial enquiry.
Price quoted beat booking direct.

Sammi was very helpful and knowledgeable which made the experience smooth and stress free.
The service was quick & efficient and helped us to get the best deal on our holiday

Our holiday requirements were all taken into consideration, area, hotel standard, restaurant etc. Advice given in detail. All questions and queries were dealt with efficiently and to our satisfaction in a friendly and professional manner.