Excellent customer service! Professional staff, they help step by step to get better deals, convenient dates and services. Richard helped us couple of times and we were very happy with the service he... Voir plus
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Lisez les avis des autres
Service was amazing. Elliott went above and beyond to help us book a holiday for our 50th wedding anniversary he even added the app we needed to our phones. We always book at this branch and have alwa... Voir plus
L'entreprise a répondu
I spoke with Richie regarding my trip to NYC. His knowledge was invaluable and helped us choose the area we needed to be in. He took his time and was extremely resourceful in getting us the best packa... Voir plus
L'entreprise a répondu
Negotiating the maze of options for holidays can be quite a daunting task. After being recommended, we finally spoke to Kellie at Hays Metrocentre and she expertly guided us through the option... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
79 The Galleria, NE11 9YP, Gateshead, Royaume-Uni
- 01914329265
4,9
Excellent
1 k avis
Demande des avis aux clients
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Excellent customer service
Excellent customer service! Professional staff, they help step by step to get better deals, convenient dates and services. Richard helped us couple of times and we were very happy with the service he provided, that’s why we keep asking him for help! We cannot wait to go on our Maldives holiday!!! ❤️❤️❤️
14 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Andrea was quick to respond to my…
Andrea was quick to respond to my request for2 weeks cruise booking from Canada
17 août 2026
Réponse de Hays Travel - Metrocentre Green
Thankyou for your lovely review, We hope you enjoy your cruise! Thankyou - Emily :)
Excellent
Excellent. So helpful and patient. Found me the holiday i won't ,that had all the things I was looking for.
20 août 2026
Réponse de Hays Travel - Metrocentre Green
Thankyou so much for taking the time to leave a lovely review for Cara! I will make sure to pass this onto her. Have a lovely holiday! Thankyou - Emily :)
Service was amazing
Service was amazing. Elliott went above and beyond to help us book a holiday for our 50th wedding anniversary he even added the app we needed to our phones. We always book at this branch and have always had good service but Elliott was extremely helpful.
19 août 2026
Réponse de Hays Travel - Metrocentre Green
Thank you so much for your kind words, I will be sure to pass over to Elliott. Thanks, Lacey :)
Richie was fantastic
Richie was fantastic. Very knowledgeable, informative and also caring. He guided us to find the right holiday to suit our needs.
18 août 2026
Réponse de Hays Travel - Metrocentre Green
Thank you so much for lovely review We are so pleased to hear that Richard was very helpful. Thanks Lacey :)
Great service
Great service, very helpful and informative. Answered all my questions and found us a great holiday
18 août 2026
Réponse de Hays Travel - Metrocentre Green
Thank you for your kind words. It was a pleasure to book your holiday. Thanks Lacey :)
Very helpful representative
Very helpful representative, who took time to help and advise us on our holiday choice.
16 août 2026
Réponse de Hays Travel - Metrocentre Green
Thank you so much for your wonderful 5-star review! We are delighted to hear that Justine was very helpful and took the time to assist you with your holiday choice.
Kind Regards
Caitlin
I really enjoyed that you took the time…
I really enjoyed that you took the time to find me a suitable package , and I also appreciate your courtesy and treatment of customers.
15 août 2026
Réponse de Hays Travel - Metrocentre Green
Thank you for your wonderful review! We are so pleased to hear that we were able to find a suitable package for you. I will pass your feedback on to Andrea.
Kind Regards
Caitlin 😊
Exceptional customer service
Exceptional customer service
Thankyou Richie for an unforgettable experience. Your cruise knowledge is exceptional.
You nailed it & so looking forward to next years cruise.
I would expect nothing less from Hays Travel.
14 août 2026
Réponse de Hays Travel - Metrocentre Green
Thank you for taking your time to leave us this wonderful review. We are so glad. I will make sure to pass this onto Richard for you and we hope you have an amazing cruise! Thankyou - Emily :)
Réponse de Hays Travel - Metrocentre Green
Thankyou so much for your lovely review, I will make sure to pass this onto Penelope. Thankyou - Emily :)
Last minute holiday
We booked a last minute holiday with our grandchildren, the gentleman that helped us was excellent and made it easier than it could have been .
10 août 2026
Réponse de Hays Travel - Metrocentre Green
Thankyou so much for taking the time to leave a lovely review for Andrew! I will make sure to pass this on and we hope you have a lovely holiday! thankyou - Emily :)
Réponse de Hays Travel - Metrocentre Green
Thankyou so much for your lovely review. So glad I could help to get your holiday booked, We hope you have a lovely time! Thankyou - Emily :)
Looked at the places we would like to…
Looked at the places we would like to go. Asked our budget. Looked at various hotels in different countries.We were shown different air lines and time of flights. Needed resorts that were flat not hilly.
8 août 2026
My go too holiday reps..never go…
My go too holiday reps..never go anywhere else great help finding the perfect holiday 😀
18 septembre 2025
Réponse de Hays Travel - Metrocentre Green
Thank you so much for taking your time to leave us this wonderful review for Justine! I will make sure to pass this onto her. Thankyou - Emily :)
Réponse de Hays Travel - Metrocentre Green
Thank you for taking your time to leave us this wonderful review. hope you have an amazing holiday. Thanks, Lacey :)
Wouldn’t go anywhere else
Wouldn’t go anywhere else. Richie at the metro centre branch is so knowledgeable in travel. He makes sure that the trip you’re booking is tailored to your needs. Looking forward to our next cruise 😎
3 août 2026
Réponse de Hays Travel - Metrocentre Green
We appreciate you taking the time to leave Richard such a kind review. We are so happy we could assist you in planning your trip!
Thanks, Lacey :
The best service to date.
I spoke with Richie regarding my trip to NYC. His knowledge was invaluable and helped us choose the area we needed to be in. He took his time and was extremely resourceful in getting us the best package. I will no longer book my holidays online after this experience. It Hays travel from now on.
4 août 2026
Réponse de Hays Travel - Metrocentre Green
We appreciate you taking the time to leave Richard such a lovely review. We are so happy we could assist you in planning your trip!
Thanks, Lacey :)
Excellent all round service from…
Excellent all round service from booking to getting euros. Very helpful.e
20 juillet 2026
Réponse de Hays Travel - Metrocentre Green
Thank you for your wonderful review. Thanks Lacey :)
We recently booked a cruise through…
We recently booked a cruise through Hays Travel with Richard.
Richard goes above and beyond whether it’s via email or face to face. Nothing is too much trouble for Richard and he delivered a top class service. He is very very knowledgeable and friendly.
Thank you for all the time you spent finding us our perfect holiday
2 août 2026
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