Just booked a holiday for my sisters 50th next year. The support was great, immediately took my booking comfirmed what I needed to know and got it booked. Needed to book 2 seperate parties due to diff... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Another successful booking at Hays travel. Jordan was was very professional and friendly which made our booking very straightforward. That is 2 in a row that Jordan has booked for us. Would certain... Voir plus
L'entreprise a répondu
To my surprise there was Susan Cranston sitting at a desk out of retirement. She must have known I was coming as I always book last minute . The original Jet2 holiday was now full so Susan as per usua... Voir plus
L'entreprise a répondu
Agent very attentive and polite. Listened to what we wanted and put together two separate packages. Gave hints and tips on Krakow as she had visited there herself recently.
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
5 Ridley Place, NE1 8JQ, Newcastle, Royaume-Uni
- 0191 2221400
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great experience
We always book our holidays with Hays Travel as the staff are always very helpful and friendly.
The staff always provide great customer service and Beth was very helpful when booking our holiday.
30 mars 2026
Réponse de Hays Travel - Newcastle
We appreciate you taking the time to leave us your kind feedback. We are so happy to hear that our team could provide great customer service and make your booking easy.
As always Laura in the Newcastle branch…
As always Laura in the Newcastle branch gave perfect customer service.
25 mars 2026
Réponse de Hays Travel - Newcastle
We appreciate you sharing your feedback and are so happy to hear about the perfect customer service you received. Thank you!
Greeted with a smile ( very important)…
Greeted with a smile ( very important) Received expert knowledge from Jordan. Always book with Hays Travel.
21 mars 2026
Réponse de Hays Travel - Newcastle
Aw that is lovely, I will pass this onto Jordan :)
Hays’ staff are so helpful.
Hays’ staff always offer me a good service and Liam was no different. He was very helpful, informative and honest with his information, offering advice when we were unsure of anything. Well done again Hays.
28 mars 2026
Réponse de Hays Travel - Newcastle
Thank you for taking the time to leave us feedback, I will pass this onto Liam he will be over the moon
We had difficulty in booking our…
We had difficulty in booking our holiday because we were flying out on different dates! We had previously tried another travel agent but they couldn’t book the holiday we wanted!
We called into Hays travel in Newcastle and spoke with Laura, she was very professional, friendly and knowledgeable which put us at ease straight away.
We explained to Laura what we needed for our holiday and she told us with confidence that she could sort it out for us! which she did.
Thank you so much for your help Laura and we recommend anyone wishing to book a holiday to visit Laura and Hays travel.
28 mars 2026
Réponse de Hays Travel - Newcastle
We're happy to hear that you had a positive experience booking your holiday with us. We appreciate your kind words and are so glad we could assist with your travel plans when others couldn't. Thank you for recommending our services!
Réponse de Hays Travel - Newcastle
We appreciate you sharing your experience with us; your feedback is truly valued. Thank you for booking.
They are all very helpful
Always happy with the staff jordon always helps with what you want
18 mars 2026
Réponse de Hays Travel - Newcastle
We're so happy that our staff could assist you effectively and help you find exactly what you were looking for.
Réponse de Hays Travel - Newcastle
Thank you for a lovely review.
Holiday plans…
The service we received from the Hays advisor was brilliant. She took onboard all our requests and we have booked holiday of a life time. Many thanks for the care and attention which was shown.
18 mars 2026
Réponse de Hays Travel - Newcastle
Hello, thank you so much for taking the time to leave this lovely review. It was a pleasure to get your dream holiday booked. Speak soon. Laura :-)
A very informative member of staff who…
A very informative member of staff who was confident in what they were doing.
21 mars 2026
Réponse de Hays Travel - Newcastle
We appreciate your positive feedback and are so happy to hear that our team member provided you with such great support.
Very helpful and polite
Very helpful and polite ! Answered any questions I asked and was good and quick
13 mars 2026
Réponse de Hays Travel - Newcastle
We appreciate you taking the time to share your thoughts. We are so glad our team was helpful, polite, and quick to answer your questions!
Fast efficient service
18 mars 2026
Réponse de Hays Travel - Newcastle
Thank you for your lovely Review.
Got our holiday booked straight away,I…
Got our holiday booked straight away,I had researched it before we went in.
Got a good price.
Very helpful and friendly.
17 mars 2026
Réponse de Hays Travel - Newcastle
We're so happy we could help you swiftly book your holiday at a good price with friendly assistance. Thank you for your positive feedback.
Great Travel Agents
We thought the team were lovely. Laura organised our holiday for us. She was very helpful, knowledgeable and friendly. We would definitely recommend visiting the Newcastle Branch and we will return there.
We wanted to book a holiday in Italy for a special birthday. None of us have been to Italy, so on this occasion we felt it would be better going to a travel agents to get advice on the perfect holiday there for us.
Their on-hand knowledge is very useful and helps you make the right choice. So you can relax knowing it’s ticked all the boxes you wanted for your special holiday.
Thank you Laura!
15 mars 2026
Réponse de Hays Travel - Newcastle
We appreciate you taking the time to share your experience. We're happy to hear that you found our team lovely and that the advice provided was useful in planning your special birthday holiday to Italy. We look forward to assisting you again!
We hadn’t done much research and were…
We hadn’t done much research and were very flexible but they helped us refine our holiday at the price we wanted! Great service
15 mars 2026
Réponse de Hays Travel - Newcastle
We appreciate you taking the time to leave us a review. We're so glad we could help you refine your holiday to match your ideal price and preferences!
Delightful staff
The help and advice we received was excellent.
May I also point out that the staff were a delight
7 mars 2026
Réponse de Hays Travel - Newcastle
We appreciate your kind words! It's wonderful to hear that you found our assistance helpful and that our team made your experience pleasant.
Individual service
Individual service, without the over jealous hard sell. Competent, and knowledgeable. Not rushed at all
6 mars 2026
Réponse de Hays Travel - Newcastle
We appreciate you taking the time to share your experience. We're happy to hear that you found our service helpful, competent, and unhurried.
Sophie was great we are takeing a…
Sophie was great we are takeing a disabke child she checked the hotel we picked to make sure it had lifts and something we could do with him like kids club excerlent servis
4 mars 2026
Réponse de Hays Travel - Newcastle
We're happy to hear that we could assist with your travel plans! It's great that we ensured the hotel met your child's needs. We appreciate your positive feedback on our service.
Helpful and knowledgeable made booking…
Helpful and knowledgeable made booking an easy experience
8 mars 2026
Réponse de Hays Travel - Newcastle
We appreciate you sharing! We're so happy to hear that our team's knowledge made your booking experience easy and pleasant.
The lady was very helpful and…
The lady was very helpful and understood our requirements and listened to us
She gave us great advice thank you
She was polite professional and friendly
5 mars 2026
Réponse de Hays Travel - Newcastle
We appreciate your kind words! We're so glad the advisor understood your needs and offered great advice in a professional and friendly manner.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.