Hays Travel - Ormskirk Avis 

EVA was very professional nothing was too much trouble.

Abbey was very patient and helpful.she gave me time
And didn’t rush me, when enquiring and making booking.

Always book through Hays in one of two offices .Good all round service everything sorted and paid in the one visit

Professionalism throughout the booking process. Attention to detail and an efficient process ensured a straightforward holiday booking. Our third holiday this year and each one managed smoothly.

Hayes is always my go to Travel Agent.
All of the staff give an excellent service, but Erica goes out of her way to find the best holiday for us.
So thank you Hayes for a wonderful service.

I visited Hays Travel 3 times within a few days as I required information on a few options of cruises under consideration (I do the homework and then share the information with my husband). On each occasion Serena was most helpful. When we were ready to book, my husband and I went together and as we already had a lot of information from Serena, the booking was very easy.

It was a pleasure booking our holiday with Hays. They had been recommended to us. The lady we spoke to was very helpful and extremely pleasant. Nothing was too much trouble for her. We definitely know who we will be booking our holidays with in future.

The staff are very helpful and they always make you feel at home

Friendly helpful and knowledgeable staff, who made the booking easy

I went into my local shop - Ormskirk - to get Euros for an upcoming Scout Group trip, which I have been doing for a couple of months, whenever I get cash paid to us. No problem in the past but this time it was a different person behind the travel money desk, and didn't give me a receipt, but said she would email it. When I checked it a few minutes later, she had added on a 'buy back' guarantee for £3.95, without asking and the rate she gave me was rubbish - 1.08..when everywhere else was giving 1.12...
I went back in to the shop and complained - she was quite defensive at first, saying everyone wanted their receipts emailing - not everyone as I didn't, but just accepted it this time - and said they expect people to ask for the 'buy back' to be knocked off if not wanted. As I didn't even know it was added, how could I ask for it to be knocked off. And it has never been mentioned in the past, nor added on.
Upshot was, she eventually gave me a better rate - got €25 more for my £500, and knocked the 'buy back' off. As this was for Scouts spending money, that amount is not insignificant. I know I could have gone round everywhere checking, but never had such a bad rate before from Hays.

Abbie was very attentive and explained everything thoroughly making sure we got the holiday we wanted

Able to ask questions, review possible suggestions and book there and then

Staff found a great holiday for me & three friends. Booked everything for us including transfers & printed out all boarding passes & information. Couldn’t have asked for more

The staff very pleasant and easy to talk to you didn’t feel rushed in making a decision very helpful

Erika seems know what I want and she's very knowledgeable

Every time we use the Ormskirk branch all of the staff are excellent. They are friendly, helpful and knowledgeable on all aspects of booking a holiday - can’t think of going anywhere else really

Friendly and helpful staff . Lots of information .

They were very helpful, and could not do enough to help

Sienna, was outstanding sorting USA and Europe flights for me. Showed great understanding and knowledge and patience with current systems. A great experience will continue to use 😎