Hays Travel - Personal Travel Consultants Avis 

4 610
TrustScore 5 sur 5

4,9

High Street West, 3rd Floor Gilbridge House, SR1 3LH Sunderland, England, GB


Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

First time we've used these guy & the customer service i received from Rebecca Fox was exceptional, via the Chat facility. Helped us with the trip with nothing being too much trouble, even insofa... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

✨We was looking to book a large family holiday for next summer, we searched and searched and the prices were a little high, I saw Tracy had lots of positive reviews and messaged her. Instantly Tracy r... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

What a lovely guy Joel is, we let him know what we want, he comes back with what he can do. No pressure and all from the comfort of our sofa. He even goes above n beyond, our last holiday we printed o... Voir plus

Noté 5 sur 5 étoiles

Just returned from our first cruise which I was very apprehensive about booking. Gayna Walmsley provided all the information I needed, patiently answering my many questions and ensured I was totally h... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Agence de voyages
  2. Agence de croisières
  3. Agence de voyages en bateaux de croisière
  4. Fournisseur d'excursions culturelles
  5. Bureau de change
  6. Agrégateur de voyages

Écrit par l'entreprise

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Coordonnées de contact

  • High Street West, 3rd Floor Gilbridge House, SR1 3LH, Sunderland, England, Royaume-Uni

  • 0333 033 9985

4,9

Excellent

TrustScore 5 sur 5

5 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(4 610)

121 406 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Joining up with Friends

wanted to book the same holiday as some friends - Helen arranged this for us and linked the booking, all whilst being efficient, professional and friendly. Great service

13 septembre 2026
Noté 5 sur 5 étoiles

I give Sara crouch

I give Sara crouch
5stars she is very helpful to us
And is very knowledgeable at her job

3 septembre 2026
Logo de Hays Travel - Personal Travel Consultants

Réponse de Hays Travel - Personal Travel Consultants

Hi Mr and Mrs Allen

Thank you for the lovely comments. Always a pleasure booking your holidays

Kind Regards
Sara
01375275025

Noté 5 sur 5 étoiles

Krakow City Break - from my Birthday

First time we've used these guy & the customer service i received from Rebecca Fox was exceptional, via the Chat facility.

Helped us with the trip with nothing being too much trouble, even insofar as reviewing flights to suit us better.

Rebecca offered great CS & attention to detail along with listening to what we wanted from our trip & definitely went the extra mile for us.

13 septembre 2026
Logo de Hays Travel - Personal Travel Consultants

Réponse de Hays Travel - Personal Travel Consultants

Hi Stewart!

Thank you for your lovely words, delighted to have found you a great break for your birthday! Always happy to help and I am here if you need me, I hope you have a fantastic time!

Rebecca

Noté 5 sur 5 étoiles

Beverlyn offered excellent support.

Beverlyn offered excellent support.
Once she'd found an option for us to travel to Brussels to watch Sunderland, her comms were clear and concise. Ensuring we had the best deal for our budget.

6 septembre 2026
Noté 5 sur 5 étoiles

The BEST customer service ever !!!

Amy took care of my booking and again she was super helpful and went above and beyond. Booked, paid and confirmed super fast. What more can you ask for. Thank you so much x

12 septembre 2026
Noté 5 sur 5 étoiles

Cruise Information

Nicola, who I contacted has explained so much to a virgin cruiser and continues to support all the questions thrown at her. Excellent service

9 septembre 2026
Noté 5 sur 5 étoiles

Large family booking

✨We was looking to book a large family holiday for next summer, we searched and searched and the prices were a little high, I saw Tracy had lots of positive reviews and messaged her. Instantly Tracy responded and managed to book our holiday at the lowest price we had been offered. We will certainly be using Tracy for all of our holidays from now on. Highly recommended ✨

11 septembre 2026
Avis spontané
Logo de Hays Travel - Personal Travel Consultants

Réponse de Hays Travel - Personal Travel Consultants

Thank You so much Tasha, pleasure to book your family a holiday x

Noté 5 sur 5 étoiles

Meryl as always was profassionland …

Meryl as always was professional and ensured all our holiday needs were met and exceeded. This is the third holiday we have booked this year wouldn't book with anyone else. Thanks Meryl.

9 septembre 2026
Noté 5 sur 5 étoiles

A credit to your company

What a lovely guy Joel is, we let him know what we want, he comes back with what he can do. No pressure and all from the comfort of our sofa. He even goes above n beyond, our last holiday we printed off our tickets with a massive A4 QR code, Joel came to the rescue dropping off printed copies to our house. Joel is an absolute credit to your company.

11 septembre 2026
Noté 5 sur 5 étoiles

Fantastic staff with great priced hoildays

Great service every time have booked 3 hoildays for 2027 and every time the service has been 100 percent. Thank you p.s might book a 4th hoilday lol

11 septembre 2026
Logo de Hays Travel - Personal Travel Consultants

Réponse de Hays Travel - Personal Travel Consultants

Thank you very much for your kind words Kenneth. You certainly like a holiday . I hope you have a lovely trip to Prague next December, its a wonderful city. Thanks for booking , regards Graham

Noté 5 sur 5 étoiles

Great customer service

Great customer service. Friendly and accessible.

11 septembre 2026
Logo de Hays Travel - Personal Travel Consultants

Réponse de Hays Travel - Personal Travel Consultants

Thank you for taking time to leave a review. #mackeminmilan Have the best time - Helen

Noté 5 sur 5 étoiles

A wonderful 10 days, thanks to Hays

Just got back from a fabulous 10 days in Mallorca, the hotel was amazing and all down to Tracy Unsworth, the Hays Travel Rep, who arranged it all at such a short notice.
I would certainly recommend Tracy to arrange your special holiday

10 septembre 2026
Avis spontané
Logo de Hays Travel - Personal Travel Consultants

Réponse de Hays Travel - Personal Travel Consultants

Thank you Alec it was a pleasure to help you with your holiday :-)

Noté 5 sur 5 étoiles

Amazing service with Rebecca Kent

This is the second time I have used
Rebecca Kent personal travel consultant through Hays travel and again not disappointed. Amazing service as usual nothing is a problem to her and she keeps you up date all the way and explains everything. Very happy customer again.

8 septembre 2026
Logo de Hays Travel - Personal Travel Consultants

Réponse de Hays Travel - Personal Travel Consultants

Thank you Victoria for your kind comments. It has been lovely to speak to you again. Kind regards Rebecca Kent 01709 464726 rebecca.kent@hays-travel.co.uk

Noté 5 sur 5 étoiles

Sara helped me along the way booking…

Sara helped me along the way booking for my wife’s 50th, always in contact either by email or phone, really appreciate the advice and help.

10 septembre 2026
Logo de Hays Travel - Personal Travel Consultants

Réponse de Hays Travel - Personal Travel Consultants

It was my pleasure getting this sorted for you Darren, you know where i am if you need anything else :)

sarawilliams.PTC@hays-travel.co.uk
01704 776968
FB. Sara Williams at Hays Travel

Noté 5 sur 5 étoiles

Mica made it very easy for me to book…

Mica made it very easy for me to book very polite considerate to my needs replied to me with information about my holiday, booking process was very easy to doie paying deposit within a couple of minutes had an email from mica saying it was all booked confirmed depoait any problems dont hesitate to ask

10 septembre 2026
Noté 5 sur 5 étoiles

Extremely pleasant ,knowledgeable and…

Extremely pleasant ,knowledgeable and helpful. Jacklyn is the reason I chose Hays Travel.

10 septembre 2026
Logo de Hays Travel - Personal Travel Consultants

Réponse de Hays Travel - Personal Travel Consultants

Hi, thank you for taking the time to leave a review. It means a lot that you chose Hays Travel because of the service I provided. Thank you for your trust, and I look forward to helping you plan many more fantastic trips in the future.
Kind regards, Jak

Noté 5 sur 5 étoiles

Great customer experience

Sara looked after my booking and I can honestly say it was a great customer service experience. So tuned into my wants and needs regards destination and accommodation. Excellent work, Thank you

25 août 2026
Noté 5 sur 5 étoiles

Extremely helpful lady!

My partner and I haven't been on a cruise before and weren't sure how to plan it all or where to start. Tanya Southgate was so lovely and helpful. She was very informative and catered to our needs. We will be back in touch with her early next year to book our dream cruise! I highly recommend Tanya, she's a fantastic travel agent :)

7 septembre 2026
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus