Very pleasant and helpful, reviewing a number of options to help us find the best, most suitable for us. Giving advice about the various options explored and remembering needs and interests discussed... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
We have booked with the Peterlee Branch of Hayes travel for numerous years and the service is excellent . Staff are always helpful . Jane always goes the extra mile , nothing is too much trouble de... Voir plus
L'entreprise a répondu
Very welcoming polite staff always especially Jane she is the jewel in the crown but all the staff are second to none. We are always satisfied even when things go wrong.
L'entreprise a répondu
Amelia has helped us with queries recently and has been very helpful. Yesterday we wanted to book another holiday and Amelia was free. For an apprentice she is very knowledgeable and pleasant. Took al... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
2 The Chare, SR8 1AE, Peterlee, Royaume-Uni
- 0191 5184990
4,9
Excellent
825 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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I didn’t have long to book a holiday so…
I didn’t have long to book a holiday so popped in on a lunch break. I was helped by Amanda who easily found the holiday I was looking for and even got an upgrade for very little more. Went away happy with the experience as I usually only book online. Would definitely visit again for another holiday.
23 mai 2026
Réponse de Hays Travel - Peterlee
Cherie,
We are so pleased we could help you find the perfect holiday quickly! We look forward to assisting you again.
Kind Regards
Hays Travel
The staff the service and booking…
The staff the service and booking process was outanding made it easy and explained everything in detail
30 mai 2026
Réponse de Hays Travel - Peterlee
D valente,
We're so glad our team made your booking easy and explained everything in detail. Thank you!
Kind Regards
Hays Travel
Claire was very professional and showed…
Claire was very professional and showed us something we never thought of. We ultimately book this holiday . Looking forward to the break.
Thanks.
31 mai 2026
Réponse de Hays Travel - Peterlee
Thank you so much for your review, Claire
Jane was fantastic helping us book our…
Jane was fantastic helping us book our holiday, we got exactly what we wanted and Jane explained everything we needed to know, we always book with hays travel, professional friendly service every time.
31 mai 2026
Réponse de Hays Travel - Peterlee
Thank you so much for your review, a pleasure to book your holidays, Jane
Great choice and helpful staff in store
30 mai 2026
Réponse de Hays Travel - Peterlee
We really appreciate your comments, Thank you, Amanda.
Lovely ladies in Hayes sorted…
Lovely ladies in Hayes sorted everything out for us highly recommend and a lovely coffee and biscuit to 😊
28 mai 2026
Réponse de Hays Travel - Peterlee
Mrs Littleton,
We're so happy to hear our team provided excellent service and sorted everything for you. Thank you!
Kind Regards
Hays Travel
Hays Travel, number one for holiday arrangements.
First class service every time.
Staff are always extremely helpful and polite.
26 mai 2026
Réponse de Hays Travel - Peterlee
Thank you for your kind review Raymond!
Excellent staff very helpful would…
Excellent staff very helpful would highly recommend hays travel
24 mai 2026
Réponse de Hays Travel - Peterlee
Thank you for your lovely review. It was a pleasure ☺️
staff are very friendly and very helpful
5 mai 2026
Réponse de Hays Travel - Peterlee
Edwin,
We appreciate your kind words about our team.
Kind Regards
Hays Travel Peterlee
All staff are brilliant but the young…
All staff are brilliant but the young lady 'Libby' was extremely helpful and found us a lovely hotel with everything we asked for.
22 mai 2026
Réponse de Hays Travel - Peterlee
Mr Andrew Lee,
We are so pleased to hear about your positive experience with us. We appreciate your kind words and are thrilled you found a lovely hotel!
Kind Regards
Hays Travel peterlee
It’s been so easy and staff are great…
It’s been so easy and staff are great tell them what I want and it gets sorted
15 mai 2026
Réponse de Hays Travel - Peterlee
Thank you so much for your review, I really appreciate it, Jane
Réponse de Hays Travel - Peterlee
Thank you for your kind Review Julie, So glad we managed to find you the right holiday!
The friendliness of the ladies in the…
The friendliness of the ladies in the office/ If I was living in England I would certainly use their services
29 avril 2026
Réponse de Hays Travel - Peterlee
Thank you so much for taking the time to review. We do appreciate your comments, Thanks Joanne.
Réponse de Hays Travel - Peterlee
Thank you for your review Doreen, always a pleasure booking your holidays, Jane
Réponse de Hays Travel - Peterlee
Thank you so much for your review, Amanda
Réponse de Hays Travel - Peterlee
Thank you, hope you have a great holiday
Distractions from assistant whilst attending to my booking
Overall a helpful attitude from staff. However they were so busy they had to deal with other issues whilst dealing with my booking. This was very distracting and may be the reason not all of my details weren’t put into the system. This made an issue when I tried to access my account via the app. I also didn’t get a documented itemised booking with payment for taxi transfer, request for twin room and booking of seats on the aircraft.
However they help to access the app was sorted easily. When I telephoned the agent, this information was all verbally confirmed. They would try to send me this information via email. If this was not successful it would all be in writing when I sorted my boarding pass etc.
I can’t help feeling that if the lady who took my booking wasn’t doing other jobs as well as my booking this may have been avoided.
13 mai 2026
Réponse de Hays Travel - Peterlee
Thank you for taking the time to leave a review and I am sorry for the inconvenience caused by the missing booking details and your comments have been noted. I am pleased that we have since spoken to yourself and you are feeling more satisfied following the conversation. Thank you again for your feedback, Kind Regards Jane
Réponse de Hays Travel - Peterlee
Thank you so much for review, we really appreciate the lovely feedback. Thanks Jane
Réponse de Hays Travel - Peterlee
Thank you for your review, its appreciated , Claire
Very helpful all our questions were…
Very helpful all our questions were answered overall a good experience
10 mai 2026
Réponse de Hays Travel - Peterlee
Thank you for your review, Amelia
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