Booked my latest Princess Cruise to the Caribbean through Hays Travel - Pontefract, they went a long way to get me exactly what I wanted. A real team effort, everyone who helped me in store did t... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Absolutely brilliant service from start to finish. We changed our plans a few times and caused plenty of messing about, but Emily was incredibly patient, helpful and professional throughout. Nothing w... Voir plus
L'entreprise a répondu
Katie was very helpful and found us a great deal for a quick last minute break away for some winter sun. She processed our booking quickly and efficiently. What a great team you have in Pontefract... Voir plus
Both people we dealt with on consecutive days were very helpful and pleasant. On our second visit to make the actual booking they price matched with the online price we had found. It was really good t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
Unit 14, 20 Salter Row, WF8 1BA, Pontefract, Royaume-Uni
- 01977 879544
4,9
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fantastic customer service as usual
Fantastic customer service as usual, happy friendly staff going above and beyond to get you exactly what you want.
16 mai 2026
Réponse de Hays Travel - Pontefract
Susan,
We're so glad to hear my lovely team provided fantastic service and went above and beyond for you. Thank you for your kind words! It is always lovely to see you both
Kind Regards
Alison
Hays Travel Pontefract
Réponse de Hays Travel - Pontefract
Thank you so much
Kind regards
Alison
Hays Travel
Pontefract
Very helpful and nice and knowledgeable…
Very helpful and nice and knowledgeable about what we wanted
15 mai 2026
Réponse de Hays Travel - Pontefract
Liz n ericr,
We are so happy you found us helpful and knowledgeable.
Kind Regards
Alison
Hays Travel Pontefract
Réponse de Hays Travel - Pontefract
Thank you so much for your kind feedback.
Kind regards
Alison
Hays travel Pontefract
Réponse de Hays Travel - Pontefract
Thank you so much for your kind feedback.
Kind regards
Alison
Hays travel Pontefract
All the staff are very good and very…
All the staff are very good and very helpful when booking a holiday
7 mai 2026
Réponse de Hays Travel - Pontefract
Susan,
We appreciate your kind words about our helpful staff.
Kind Regards
Alison
Hays Travel Pontefract
Charlotte was very professional she…
Charlotte was very professional she supported my partner during the booking ensuring everything was clear to him and so helpful with any questions asked.
1 mai 2026
Réponse de Hays Travel - Pontefract
Joanne ,
We appreciate you taking the time to share your booking experience, and we are so glad to hear that Chsrlotte was helpful and professional.
Kind Regards
Alison
Hays Travel Pontefract
On 30 th April we booked a first class…
On 30 th April we booked a first class train from Pontefract to Inverness combined with a 3 night stay in a hotel with the intention of visiting my twin sister in hospital.
We chose Hays travel because as we are in our 80 s and since it was a Bank Holiday they could help us with the combined booking.
We were then told by the hospital consultant on May2 nd that we should cancel the booking as my sister would be most likely be sent home, a journey of 2.5 w hours and no good to us without transport.
We immediately cancelled our booking with Hays who arranged it with Hotel Direct only to be told that we could not get any of our £1,745.22 refunded.
What can Hays Travel do to help us ?
1 mai 2026
Réponse de Hays Travel - Pontefract
Hi Marilyn,
Thank you for taking the time to have a chat yesterday regarding your cancelled booking, Unfortunately due to the booking being cancelled 5 days prior to travel, cancellation charges apply. I did contact the tour operator again however, the charges still stand.
I am so sorry I couldn’t get a better outcome for you.
Kind regards
Alison
Hays Travel
Pontefract
Book all my holidays through Hays…
Book all my holidays through Hays because staff are so friendly and helpful especially Katie
3 mai 2026
Réponse de Hays Travel - Pontefract
Stuart,
We appreciate you booking with us and your kind words. We're so happy to hear our team is helpful and friendly. I will pass your comments on to our lovely Katie.
Kind Regards
Alison
Hays Travel Pontefract
Katie helped us with great efficiency &…
Katie helped us with great efficiency & empathy. A lovely person with good knowledge & experience
David Hall
8 mai 2026
Réponse de Hays Travel - Pontefract
Helen,
We appreciate you taking the time to share your kind words. We're happy to hear that you found our service efficient, empathetic, and knowledgeable.
Kind Regards
Alison
Hays Travel Pontefract
Always had good service staff been very…
Always had good service staff been very helpful until today.
The lady who dealt with us wasn't very helpful very aggressive unfortunately.
8 mai 2026
Avis spontané
Réponse de Hays Travel - Pontefract
Hi,
Thank you for taking the time to have a chat, As you advised Ann, we always go above and beyond with our lovely customers and I am so glad we resolved your concerns.
Thank you again for your continued support
Alison
Hays Travel
Both Emily and Charlotte helped us to…
Both Emily and Charlotte helped us to book our cruise, they were most informative, professional and friendly and we would not hesitate to recommend them. We look forward to booking more in the future.
8 mai 2026
Réponse de Hays Travel - Pontefract
Denise,
We appreciate you taking the time to leave us such a great review. We are so happy to hear that you found your experience informative, professional, and friendly. We look forward to helping you again.
Kind Regards
Alison
Hays Travel Pontefract
Réponse de Hays Travel - Pontefract
Christine,
We are so happy to hear that you had such a great experience! Thank you for your positive feedback; we appreciate it.
Kind Regards
Alison
Hays Travel Pontefract
Best travel agents!
Alison & the team go out of their way to get you the perfect holiday and city break.
8 mai 2026
Réponse de Hays Travel - Pontefract
Joanne,
We're happy to hear that the team helped you plan your ideal holiday. Thank you for sharing your positive experience with us!
Kind Regards
Alison
Hays Travel Pontefract
Réponse de Hays Travel - Pontefract
Janet,
Thank you so much for your feedback.
Kind regards
Alison
Hays Travel
Pontefract
Katie was very pleasant and made…
Katie was very pleasant and made everything simple, our booking was done very quickly
6 mai 2026
Réponse de Hays Travel - Pontefract
Fred,
We appreciate you sharing your experience! We are so glad to hear that our service was pleasant and efficient for your booking needs.
Kind Regards
Alison
Hays Travel Pontefract
Brilliant customer service 👏 The…
Brilliant customer service 👏 The gentleman who dealt with us called Chris i think was very patient and understanding
30 avril 2026
Réponse de Hays Travel - Pontefract
Andrew,
We appreciate you taking the time to share your experience. We're happy to hear that you received brilliant customer service from our lovely Chris and that he was patient and understanding.
Kind Regards
Alison
Hays Travel Pontefract
Very helpful and good knowledge to sort…
Very helpful and good knowledge to sort out booking out
6 mai 2026
Réponse de Hays Travel - Pontefract
Stephen,
We appreciate you sharing your experience. We are so happy to hear our team provided helpful and knowledgeable service to sort out your booking.
Kind Regards
Alison
Hays Travel Pontefract
Booking with Hayes Trav
This is the second time I have booked with Hayes Travel. I have been served by Mia who is so approachable, helpful and knowledgeable. I would definitely use their service again.
26 avril 2026
Réponse de Hays Travel - Pontefract
Gillian,
We're happy to hear that you find our service so helpful and approachable! We appreciate you taking the time to leave us such positive feedback, and we look forward to helping you again.
Kind Regards
Hays Travel Pontefract
They did everything possible to…
They did everything possible to accommodate our needs
17 février 2026
Réponse de Hays Travel - Pontefract
David, ,
We appreciate your kind words and are so glad that we could meet your needs. Thanks for booking with us and leaving feedback.
Kind Regards
Hays Travel Pontefract
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.