Hays Travel - Richard Rose Avis 

44
TrustScore 5 sur 5

4,8

Personal Travel Consultant Richard Rose, Gilbridge House, SR1 3LH Sunderland, England, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

From first contact with Rich, the whole booking process was simple and clear. Rich listened to what we wanted and found us a perfect hotel with the best deal, and even chucked in free airport park... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Richard is so helpful and very knowledgeable. We had lots of questions and he helped with them all. He made booking our holiday very easy & stress free, thank you!

Noté 5 sur 5 étoiles

Rich listened to what I was looking for and gave us alternatives that he thought would fit our criteria, with great deals. We ended up booking a hotel on an island that we hadn't even contemplated. He... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We haven’t been on our holiday yet, but we already felt compelled to share how fantastic Rich has been throughout the entire booking process. From the very beginning, he made everything incredibly e... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Agence de voyages
  2. Agence de croisières
  3. Agence de voyages en bateaux de croisière
  4. Fournisseur d'excursions culturelles
  5. Bureau de change
  6. Agrégateur de voyages

Écrit par l'entreprise

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Coordonnées de contact

  • Personal Travel Consultant Richard Rose, Gilbridge House, SR1 3LH, Sunderland, England, Royaume-Uni

  • 01278588603

4,8

Excellent

TrustScore 5 sur 5

44 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,8

Tous les avis

(44)

119 579 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Rich was amazing

Rich was amazing, made the process do easy. Answered all questions and gave a great deal

6 janvier 2026
Logo de Hays Travel - Richard Rose

Réponse de Hays Travel - Richard Rose

Very Kind, Thanks very much for your comment

Noté 5 sur 5 étoiles

Richard is absolutely brilliant…

Richard is absolutely brilliant…. I had a bit of a long wish list & Richard got everything spot on…!

19 décembre 2025
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Réponse de Hays Travel - Richard Rose

We got there for sure. :) thanks for taking the time to write a review for me, Gina:)

Noté 5 sur 5 étoiles

We haven’t been on our holiday yet

We haven’t been on our holiday yet, but we already felt compelled to share how fantastic Rich has been throughout the entire booking process. From the very beginning, he made everything incredibly easy and stress-free, especially with this being our wedding trip.
Rich took the time to understand exactly what we were looking for and guided us through every option with patience and genuine care. He was quick to answer any questions, kept us updated at every step, and made sure we felt confident and excited about our plans.
Planning such an important trip could have been overwhelming, but Rich made it enjoyable and seamless. We’re already so impressed, and we can’t wait for the holiday he helped us put together. Highly recommended!

6 novembre 2025
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Réponse de Hays Travel - Richard Rose

Hi Sophie, This is lush, thanks for taking your time to wright me an amazing review. Very Kind. Thanks. Rich :)

Noté 5 sur 5 étoiles

Richard has gone above and beyond to…

Richard has gone above and beyond to help with our daughter’s wedding celebration.

25 octobre 2025
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Réponse de Hays Travel - Richard Rose

Thank you so much for your kind words 😊
It’s been a real pleasure helping with your daughter’s wedding plans — I’m so glad to be a part of such a special celebration. The wait now begins :)

Noté 5 sur 5 étoiles

Richard made it all so easy and went…

Richard made it all so easy and went above and beyond to get all of our wedding party the best possible price whilst making sure we all got what we wanted. Top notch travel agent. ✈️

25 octobre 2025
Logo de Hays Travel - Richard Rose

Réponse de Hays Travel - Richard Rose

Thank you so much, Kandy! 😊
I really appreciate you always coming back and booking through me, it means a lot. I’m so glad everything came together perfectly for you and the wedding group.

Noté 5 sur 5 étoiles

Richard made the whole experience so…

Richard made the whole experience so easy. I sent over the destination we wanted and the dates he did the rest. We had previously looked ourselves but Richard came back with the same trip we looked at but a cheaper price. He listened to everything we wanted and did a fantastic job securing us the perfect trip. Would highly recommend😊

24 octobre 2025
Logo de Hays Travel - Richard Rose

Réponse de Hays Travel - Richard Rose

Thanks so much, Carly! 😊
I’m really pleased you found the whole process smooth and stress-free. I really appreciate the recommendation!

Noté 5 sur 5 étoiles

I feel like I probably drove Richard a…

I feel like I probably drove Richard a little mental trying to pick my perfect destination and wedding package, but he was so helpful and didn’t act like anything was too much hassle and I definitely feel like he has found the perfect place for us really appreciate it thank you

18 octobre 2025
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Réponse de Hays Travel - Richard Rose

Thanks so much for your lovely review. It honestly wasn’t any trouble — it’s was so important to get it just right, and I’m really glad we found the perfect place for you both. Wishing you an amazing wedding Thanks Claire:)

Noté 5 sur 5 étoiles

Amazing service

Amazing service, Richard was brilliant from.start to finish. I asked so many questions and nothing was a problem for him. So friendly. Will definetly book with him again for future holidays and recommend him to friends and family too. Huge thank you for going above and beyond.

9 octobre 2025
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Réponse de Hays Travel - Richard Rose

Thanks very much for your kind words jade, glad we got everything sorted for you come back and see me anytime:)

Noté 5 sur 5 étoiles

Simple and Stress Free

Amazing help throughout the whole process would 100% Recommend. Richard does everything for you 😊 Simple and stress free

29 août 2025
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Réponse de Hays Travel - Richard Rose

Thanks for coming back for booking number 2 Claire :)). Fully appreciated

Noté 5 sur 5 étoiles

Richard was fantastic

Richard was fantastic. Great experience 👍 5*

28 août 2025
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Réponse de Hays Travel - Richard Rose

Thanks very much for your review :). hope you have a lush time

Noté 5 sur 5 étoiles

Responsive and easy to book

This is our second cruise, but first with P&O. Rich was very accommodating to answering specific questions to help us understand the P&O product and how this differed to other cruise companies. His replies were timely, the quotes were clear and we managed to book within 24 hours from initial request. Thank you for a great booking service and can’t wait for the cruise!

13 août 2025
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Réponse de Hays Travel - Richard Rose

Afternoon James

Thanks for your review and for booking your first P&O cruise with me. I’m glad I could answer your questions and get everything sorted quickly.

Have a great trip —Cant wait to hear how it goes, not long to go.:)
Rich

Noté 5 sur 5 étoiles

Richard the best travel agent

Asking Richard to please find me and 2 friends a holiday in Benidorm a quieter part. He not only found us the best hotel we have ever stayed at for the 3 of us. He emailed me tickets for plane, transfers, and hotel and even boarding passes. Also offered to print them out if I didn't have a printer. I even messaged him while we were away with a question and he promptly responded. I would highly recommend Richard as he took the stress out of everything from finding a holiday to getting us over to our fantastic holiday. So much so that I have booked another holiday with my daughter and grandsons. I will definitely be booking more holidays with him as it saves me trawling the internet getting stressed and I know he will listen to what I want out of a holiday and what my budget is. Also he is there if I have any questions or problems.

7 mai 2025
Avis spontané
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Réponse de Hays Travel - Richard Rose

I love this thanks very much

Noté 5 sur 5 étoiles

I have booked a couple of holidays…

I have booked a couple of holidays through Richard now, absolutely outstanding communication, nothing is to much trouble, he makes sure if you have a connecting flight, their is enough time for you to transfer without the stress of rushing through the airport, he found me some amazing deals & as he was cabin crew before he has traveled around the globe so has some great recommendations, he is happy to book car hire, transfers so taking all the stress away, he is abta protected for peace of mind, their is no pressure to book anything, he leaves it up to you with no calls harassing you to book. I mentioned that I was thinking about a cruise holiday & he said he had taken a cruise so could explain what happens on board & the excursion's you can take. I had to change my dates of travel & Richard instantly reassured me & managed to change everything for me without hesitation. I will use Richard for all of my holidays now as so friendly on the telephone & helpful.

7 avril 2025
Avis spontané
Logo de Hays Travel - Richard Rose

Réponse de Hays Travel - Richard Rose

Hi Darren, thanks for taking the time to right so much detail. Thanks very much :)

Noté 5 sur 5 étoiles

Recently booked a package holiday with…

Recently booked a package holiday with rich, for my family and some friends. It was a big job, as a group finding something perfect for us all and something that we could all agree on!
Rich helped take that stress away, put everything together for us, had all the info at hand whenever we had questions, As a group of 6 we wanted to get it right. We had many question/queries, and nothing was too much for Rich. It felt calm, and relaxed. No stress throughout.
Absolutely brilliant service, he even managed to find us cheaper than we could find anywhere! So we actually made a substantial saving through booking through Rich!
All in all a great experience from start to finish! Will be booking all future holidays with him!

2 juin 2025
Avis spontané
Logo de Hays Travel - Richard Rose

Réponse de Hays Travel - Richard Rose

Very Kind. glad we got there in the end :). Enjoy all

Noté 5 sur 5 étoiles

Worry free travel experience.

Rich booked our hotel stay in Ibiza last month and made a simple through line for us out of the myriad of tasks necessary to travel abroad. His knowledge and experience meant I had nothing to worry about and every process was efficiently completed in preparation for departure. He undercut the price we expected while taking on board all of our requests and exceeding requirements. I had no reservations about recommending Rich to my friends and will be taking the opportunity to use his services later this year.

9 mai 2025
Avis spontané
Logo de Hays Travel - Richard Rose

Réponse de Hays Travel - Richard Rose

Thanks very much for writing such a fab review:)

Noté 5 sur 5 étoiles

Cruise booking

Rich had booked us a cruise, he listened to exactly what i wanted and went to work finding the perfect destinations, length of time away and the most incredible cruise liner.
Rich came in vastly under budget for what I was expecting to pay and even offered suggestions for entertainment and dining experience.
Rich is dedicated to finding you the perfect break away, sending you all the information you may need for making decisions and takes away the stress of looking. Highly recommend 5⭐️
Thank you.

7 juin 2025
Avis spontané
Logo de Hays Travel - Richard Rose

Réponse de Hays Travel - Richard Rose

Very Kind Lucas , thanks for your kind words:)

Noté 5 sur 5 étoiles

A* booking agent

I have booked a few trips with rich, including a cruise and a hotel booking for a night away. Very professional, knowledgeable and prompt. Took all the stress away from finding what I wanted and giving me all info I wanted before I booked. 100% will book all my trips with him in the future

5 mars 2025
Avis spontané
Logo de Hays Travel - Richard Rose

Réponse de Hays Travel - Richard Rose

The first on the reviews, Thanks Laura :)

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