Hays Travel - Sandbach Avis 

Very helpful staff, answered all my questions. It’s nice to know if I need to know anything I can pop in or pick up the phone and there will be a friendly voice on the other end to help.

the lady who helped me find a holiday was very pleasant and friendly and very professional in her job...

My partner and I were walking through our local high street (sandbach) and i noticed a week in the sun in January at a give away price, call me impulsive but it was too good to leave . We entered the branch and was immediately seen to by a lovely young lady called Chloe . She explained our options and relayed her past trips to the same destination which made us book the holiday there and then . She was extremely proficient and courteous I will definitely be coming back for our next adventure 10/10

Excellent service, staff very helpful. We knew where we wanted to go and which hotel and it was completed within half an hour. Huge thankyou to Hays Travel in Sandbach.

Sandbach branch - Very friendly and helpful staff. Have full confidence that we will be well looked after.

Rachel at the sandbach branch is absolutely fantastic. Nothing is too much trouble.

Great customer service from Rachel. A very positive experience!

Chloe who we dealt with was very friendly,helpful and attentive to what our requirements were, nothing was too much trouble when we kept asking to see the information on each hotel that came up for our budget,dates etc , not pushy or just trying to make a sale .Would definitely recommend Hayes travel agents in Sandbach.

USED HAYS IN SANDBACH A FEW TIMES AND BEEN VERY HAPPY WITH THE SERVICE.
BOOKED A HOLIDAY VERY QUCIKLY VERY GOOD SERVICE

Always friendly professional and manage to book what I need.

In reply to your belated , standard apology. Although appreciating your minimal effort have waited a month 2c if appropriate compensation was forthcoming. As I expected nothing. Take your money ruin your holiday and wash your hands of responsibility. Please be forwarned. Book with this agent at your own risk.
Update 26/9/24. My contract is with Hayes travel. Your issue is with a secondary travel company. Take ownership of the issues raised, compensate accordingly and seek redress from Mercury. You proport to be a large travel company stand up for your customers

Very helpful

Quick and efficient.

I have always been happy with my dealings with Hays Travel and this occasion was the same. Very helpful, charming agent Chloe could not have been better.

I wasn’t sure where I wanted to go and the Sandbach staff were very patient and knowledgeable. I didn’t book a holiday until the next day and yet they were still as helpful. Your staff are a credit to you - in my experience they great all customers like old friends!

Alex really listened and understood what i wanted, and she achieved it in about half an hour. Went home to confirm that all travelling were happy, i rang her back and booked and paid. All done within an hour. Will definitely use Hays Sandbach again

Rachel was very quick at responding and very helpful. She was answering all of my questions and patient with me when changing my options and asking for more quotes.
She also gave me some personal tips for my trip based on the trip she's taking which was very nice.

Hays have accepted my booking, and payment in full, for a holiday they subsequently advised they cannot provide. More than a month on, my money is yet to be returned. I paid Hays, Hays owe me the refund.
I am told Hays senior management are in discussion with the ultimate provider and they hope to repay me "in the next couple of days". This message has been repeated multiple times and my patience is wearing very thin. Hays' recovery of costs is an issue solely between them and the provider. In the meantime Hays have not discharged their duty to return my money. One star is being generous.

Update 29 Aug: I have now received the refund, so I'm feeling much less cross. Rating consequently relaxed to two star.

Great customer service rachel was amazing x always helpful and makes booking a holiday very easy x

We had very good service, the lady was very helpful and friendly.
Found us a nice hotel in no time.