I thought everything from start to finish went very smooth I will definitely use Hays Travel again and jet 2 airlines even though we was delayed for abit but we still got there and back and had a grea... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Mary helped us find a holiday for next year and we did book one,, she is kind and patient and explained details clearly, and offered us payment options. Thank-you.
L'entreprise a répondu
I contacted the Shepton Mallet branch via Facebook. Liam was straight on the case and so helpful and quick to reply an offer options of holidays from my specific choices. He made the booking process... Voir plus
L'entreprise a répondu
Mary always has time and patience with us-she knows after dealing with us for many years (going back to when it was A T Mays!!) exactly the type of holiday we look for-the details we like are flight t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
27 High Street, BA4 5AQ, Shepton Mallet, Royaume-Uni
- 01749574032
4,9
Excellent
547 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Always book my holidays with Hay’s…
Always book my holidays with Hay’s Shepton Mallet, the staff are so friendly and knowledgeable. Sophie hasn’t booked us bad holiday yet, and I appreciate her time and effort in sourcing us exactly what we’re looking for. Thank you
29 mars 2026
Réponse de Hays Travel - Shepton Mallet
Thank you for your 5* review, it's always a pleasure booking your holidays, Sophie
Very helpful friendly staff
Very helpful friendly staff , hassle free booking . Thank you
26 mars 2026
Réponse de Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday, I'm sure you will have a lovely time, Sophie
Hays Do It Again.🤗
Once again Hays Travel in Shepton Mallet are on top of their game.Excellent service from all the staff.Mary,as always was polite and patient whilst booking our holiday,along with a vast knowledge of the travel and leisure industry.Won’t hesitate to use again.THANKYOU.
25 mars 2026
Réponse de Hays Travel - Shepton Mallet
Thank you for your 5* review, it is always a pleasure booking your holidays, I'm sure you will have a lovely time, Mary
Réponse de Hays Travel - Shepton Mallet
Thank you for your 5 star review, it was a pleasure booking your cruise- Liam
Réponse de Hays Travel - Shepton Mallet
Thankyou for the lovely feedback, it was a pleasure to help you! - Mary
Excellent communication
Excellent communication. Answered all questions clearly.
Friendly and easy to speak to.
Would not hesitate to book here in thr future.
4 mars 2026
Réponse de Hays Travel - Shepton Mallet
Thankyou so much for your kind words and the 5* review! It was a pleasure booking your holiday away, I hope you guys have a fab time! - Liam
Réponse de Hays Travel - Shepton Mallet
Thank you for your review, I'm so pleased we managed to book your special holiday, I'm sure you will have an amazing time, Mary & Sue
Good booking experience
We had the pleasure dealing with Mary who was knowledgeable and extremely helpfull.
Nothing was too much trouble and the booking process was all completed and explained to us prior to us leaving.
Whoild definitely use them again.
12 février 2026
Réponse de Hays Travel - Shepton Mallet
Many thanks for your 5* review, it was a pleasure booking your holiday I'm sure you will have a lovely time, Mary
Réponse de Hays Travel - Shepton Mallet
Thank you for your 5* review. It was a pleasure booking your cruise and I'm sure you'll have a lovely time.- Leticia
Always very helpful and full of…
Always very helpful and full of knowledge about the various countries. Mary and the team are excellent, nothing us too much trouble
10 février 2026
Réponse de Hays Travel - Shepton Mallet
Thank you for your 5* review, it is always a pleasure to book your holiday I’m sure you will have a lovely time, Mary
I emailed Mary with a rough idea of…
I emailed Mary with a rough idea of what I was after, and she responded very quickly with some suggestions. I called and she got it sorted within minutes. Very efficient and helpful. Always find the staff at Shepton Mallet branch do their utmost to ensure you are happy.
11 février 2026
Réponse de Hays Travel - Shepton Mallet
Thank you for your lovely review, it was a pleasure booking your trip l’m sure you will have a wonderful time, Mary
Friendly and efficient service
Our wishes were listened to. We were offered several good options across a range of budgets. Very pleased with our chosen option
11 février 2026
Réponse de Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure finding and booking your holiday I'm sure you will have a lovely time, Mary
Mary our advisor at Hays Travel Shepton…
Mary our advisor at Hays Travel Shepton Mallet spends time with me and my travel partner locating the best holiday package to meet our needs and desires. As we both some mobility issues that can be especially important.
1 février 2026
Réponse de Hays Travel - Shepton Mallet
Thank you for your lovely review, it is always a pleasure booking your holidays, Mary
The staff in Shepton Mallet couldn’t do…
The staff in Shepton Mallet couldn’t do enough for us. I would just like to thank them just making it easy to find and book our holiday.
Thank you
7 février 2026
Réponse de Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure booking your holiday I'm sure you will have a lovely time, Leticia
Holiday Booking
Holiday Booking
Mary made the booking straightforward and explained all to us in a relaxed and clear way. She printed out all the information for us.
27 janvier 2026
Réponse de Hays Travel - Shepton Mallet
Thank you for your lovely review, it was a pleasure booking your holiday, I'm sure you will have a lovely time, Mary
An excellent experience with lovely…
An excellent experience with lovely staff who were are knowledgeable, friendly and helpful - here’s to three wonderful holidays.
27 janvier 2026
Réponse de Hays Travel - Shepton Mallet
Thank you for your 5* review! I'm sure you will have an amazing time:) - Leticia
Very good service as usual I will…
Very good service as usual I will recommend you use this service in Shepton Mallet store
27 janvier 2026
Réponse de Hays Travel - Shepton Mallet
Thank you for your 5* review, it is always a pleasure to see you and book your trips, Sue
Always helpful and informative highly…
Always helpful and informative highly recommend booking with them
24 janvier 2026
Réponse de Hays Travel - Shepton Mallet
Thank you for your 5 star review, it was a pleasure booking your cruise- Leticia
Réponse de Hays Travel - Shepton Mallet
Thank you for your 5* review, it was a pleasure to see you and book your holiday, I'm sure you will have a lovely time, Mary
Réponse de Hays Travel - Shepton Mallet
Thank you for your 5 star review. I am glad that I was able to help. Sue
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.