Ruby who took our booking was very helpful and patient (!) in helping putting into place our holiday requests. Nothing was too much trouble for her and she was able to address our concerns most profes... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Well trained, Lovely & friendly staff. Really helpful in finding the perfect holiday for us. Even little details, like checking different days to see if it a bit cheaper. ( we got 11 days holiday as i... Voir plus
L'entreprise a répondu
I always have a great experience booking my holiday through your company. The staff are really friendly and book holidays very professional and with ease. I told Ruby what i wanted from my holiday and... Voir plus
L'entreprise a répondu
I found a holiday online but would rather book with a travel agent I can talk to. Ruby looked through suppliers and found me a really good deal. She was polite, friendly and extremely helpful. Highly... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
25 Vine Place, SR1 3NA, Sunderland, Royaume-Uni
- 0191 5677711
4,9
Excellent
958 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I have been speaking to Ruby and Rachel…
I have been speaking to Ruby and Rachel and I am very happy with my experience . They have been both professionals and friendly and helpful Thank you
8 avril 2026
Réponse de Hays Travel - Sunderland Vine Place
Thank you for your lovely review Sylvia! It was a pleasure to book your holiday I hope you have the most amazing time and I look forward to booking your next one! Many Thanks Ruby :)
Great advice and service
Great advice and service. Nothing was too much trouble. I followed the staff member's suggestion to change the date by a few weeks, resulting in a saving of £400 on our holiday!
8 avril 2026
Réponse de Hays Travel - Sunderland Vine Place
Aww thank you for the lovely review Christine, it was such a pleasure booking you and I hope yous have a lovely time 😊 - Leah
I have had a brilliant experience with…
I have had a brilliant experience with booking my holiday ruby was really explaining everything and was really helpful
7 avril 2026
Réponse de Hays Travel - Sunderland Vine Place
Thank you so much for your lovely review Kelly! It was a pleasure to book your holiday to Benidorm I hope you have the most amazing time and I look forward to booking future holidays for you. Many Thanks Ruby :)
I always book my hoildays with hay's they go above and beyond as…
I always book my hoildays with hays as the staff are so friendly and go above and beyond to find you the perfect hoildays
5 avril 2026
Réponse de Hays Travel - Sunderland Vine Place
Thanks so much for taking the time to leave this lovely feedback!
I'll pass this on to Rachel when she's back in the office, we really appreciate this review so thanks again! :) Mel
Another good visit to vine place hays travel…
Always a very good experience booking here, fantastic girls as always, service with a smile and a bit of a laugh with all the girls, Ruby done my booking this time and couldnt have done any better, A good experience as always
31 mars 2026
Réponse de Hays Travel - Sunderland Vine Place
Thank you so much for your lovely review Anthony! It was a pleasure to book your holiday to Turkey I hope you have the most amazing time and I look forward to booking future holidays for you. Many Thanks Ruby :)
We had first class customer service…
We had first class customer service from Rachel Patterson
20 mars 2026
Réponse de Hays Travel - Sunderland Vine Place
Thank you for your lovely comments. Its always a pleasure to book your holidays. Hope you both have a lovely time in on the cruise. Kind regards Rachel
Friendly,helpful staff
Friendly,helpful staff, we were in a while, but Mel remained patient and we ended up with a good deal
25 mars 2026
Réponse de Hays Travel - Sunderland Vine Place
Aw thankyou so much for taking the time to leave this review! I really appreciate your feedback and I'm glad you were happy with my service! Hope you're looking forward to your cruise, thanks again! Mel :)
Wonderful Team
The staff in this store absolutely go above and beyond to make sure you get what you want and enjoy the experience xxxxx
21 mars 2026
Réponse de Hays Travel - Sunderland Vine Place
Thank you for your lovely review Lynn! I hope you have an amazing holiday. Many Thanks Ruby :)
Ruby the girl from Hays Travel…
Ruby the girl from Hays Travel Sunderland Branch who helped me with my booking was courteous and helpful with all aspects of my booking i would recommend Ruby to other people to help with their bookings
13 mars 2026
Réponse de Hays Travel - Sunderland Vine Place
Thank you so much for your lovely review! It was a pleasure to book your cruise I hope you have the most amazing time and I look forward to booking future holidays for you! Many Thanks Ruby :)
Great staff
17 mars 2026
Réponse de Hays Travel - Sunderland Vine Place
Thank you for your lovely review David! It was a pleasure to book your holiday to Bulgaria I hope you have the most amazing time and I look forward to booking your next one. Many Thanks Ruby :)
Great greeting
Great greeting , warm welcome and helped with our destination choices . I tend not to go anywhere else.
14 mars 2026
Réponse de Hays Travel - Sunderland Vine Place
Aw thankyou so much for leaving this lovely review, I'm so glad you were happy with my service and hope you're still looking for your holiday! :) Thanks again, Mel
Melanie looked for a holiday for me…to Lanzarotti
Melanie looked for a holiday for me and my friend which was suitable for our needs and found us exactly what we wanted at a fantastic price She is very knowledgeable and said she'd stayed at that hotel last year and how good it was .gave lots of information about the resort too .It's always a pleasure to book with Hays
14 mars 2026
Réponse de Hays Travel - Sunderland Vine Place
Aw thankyou so much for taking the time to leave this review Maureen, was lovely to see you as always and you know where we are if you need any further help! :) Thanks again, Mel
Ruby from Sunderland was very helpful…
Ruby from Sunderland was very helpful in getting our cruise booked
13 mars 2026
Réponse de Hays Travel - Sunderland Vine Place
Thank you for your lovely review Sharon! It was a pleasure to book your cruise I hope you have the most amazing time and I look forward to booking future holidays for you :) Many Thanks Ruby
Réponse de Hays Travel - Sunderland Vine Place
Aw thankyou so much for leaving this fantastic feedback! I'm so glad you where happy with my service! Hope you're looking forward to your holiday! :D Thanks, Mel
Ruby was fantastic
Ruby was fantastic. Helped us sort out our boarding passes, print docs etc and offered excellent advice on our next holiday. Thank you Ruby
4 mars 2026
Réponse de Hays Travel - Sunderland Vine Place
Thank you so much for your lovely review Michael. It was a pleasure to book your holiday I hope you both have the most amazing time and I look forward to booking your next one! Many Thanks Ruby :)
Summer break
Good service friendly and helpful when booking our summer holiday Melanie went through everything with us from start to finish very satisfied with the customer service given
4 mars 2026
Réponse de Hays Travel - Sunderland Vine Place
Aw thankyou so much for taking the time to leave this lovely feedback, I really appreciate it! Was lovely to see you and thankyou again for choosing to book with us! :D - Mel
It wasn't the customer service
It wasn't the customer service, couldn't fault her. I booked a holiday, paid £360 deposit on 27th February 2026,Friday.
Only to find out that this was no longer viable. Went back on the Monday to be told deposits are not refundable (3 days) .Fuming.
28 février 2026
Réponse de Hays Travel - Sunderland Vine Place
I would like to once again apologise that we were unable to retrieve your deposits from Easyjet, this is normal T&Cs with any operator once the holiday is booked they do not give a cooling off period for deposits. I understand Mel offered you to amend the holiday to another trip but on this occasion you were unable to do this. Once again sorry for any inconvenience caused. Kind regards Rachel
Mel is so helpful in helping us choose…
Mel is so helpful in helping us choose what we want. Knowledgeable and always with a friendly manner.
28 février 2026
Ruby was very helpful
Ruby was very helpful, working between our available dates to secure us a booking at an amazing price!
28 février 2026
Réponse de Hays Travel - Sunderland Vine Place
Thank you so much for your lovely review Keith! It was a pleasure to book your cruise I hope you have the most amazing time and I look forward to hearing all about it! Many Thanks Ruby :)
Safe and good place
Nice people to talk to lovely staff.
Mel help us sort all holiday thank you so much for help and check all place what we ask for. 🙏
21 février 2026
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.