Hays Travel - Sunderland Vine Place Avis 

Very friendly helpful staff. Especially Maddison who found the perfect holiday for me and Kim who is sorting out travel money also for me. Great service, great staff.

Ruby was great, she listened to our requirements & went away to find the best options.
Nothing at all to do with Ruby as she allowed us to leave the store & called us back when promised but the wait times on calling head office & suppliers were extremely long & hampered her ability to give answers when she wanted too.

I was managed by Rachel at the Sunderland office (Vine Place). She was so informative and helpful. I will now make sure to book everything through her. she is amazing at her job

Friendly professional services always, got exactly what we wanted and more.

Maddison was extremely helpful from start to finish. After enquiring about a particular holiday to eventually booking something totally different :), she listened to what we needed and gave a variety of options, she checked back to make certain we had all the info and if there was anything else we needed.
This went on for 2 days and Maddison was very patient with me.
She found us a great deal and we got it booked.
All info was sent over and again Maddison checked back in with me to make certain I was up to date with everything. I really appreciated the check backs and patience.
She was extremely helpful, professional and not pushy, more of a guidance than anything else to steer us to the holiday that best suited.

Thank you

We always use Hays travel when booking holidays as the staff are always pleasant, helpfull and very knowledgeable.

I always choose to book with the Sunderland vine place even being from Liverpool, I find them the most helpful and most catering to your needs, even when you want to change or adapt things nothing is too much for them and they are always understanding when you can’t take a call. They are always going to above and beyond

extremely helpful, motivated and friendly.

Great service

Lovely ladies at Sunderland shop, and only too happy to assist with our questions.

Great customer service

An excellent friendly professional service as always

Another holiday booked by the lovely Ruby. Always going above and beyond, looking for the best deal with the best flight times. Wouldn’t go anywhere else for our holiday bookings. Keep up the good work Ruby 😘

That the staff listened, and I didn't feel rushed. Very pleasant ,all of them especially Ruby. I appreciate the details as I'm not as confident to fly now as I used to be. Hays mad it easier

I contacted the store via facebook online to make initial enquiries for the holiday I booked.
The staff went above and beyond to make the booking possible for me.
It’s been a long time since I have had the opportunity to travel abroad and the girls in store were so helpful and were able to answer any questions I had and gave me more information for my future travel plans.
Would definitely recommend.
5 star service all round!

So helpful! cant praise Leah enough!

Maddison early listened to what we wanted to book and also due to us not having any experience of a couple of the destinations recommend some hotels for us. Patient and very helpful

Rachel at Hayes Travel, Vine Place, Sunderland is amazing, ensuring a fabulous holiday for myself and two grand daughters to Turkey next year. Rachel is professional, very knowledgable and so friendly it’s like sharing the booking experience in your own home. Rachel has also arranged a tailor made holiday for myself and my partner to Singapore and far East for February 2026. I wouldn’t book a holiday anywhere else in future other than with Rachel at Hayes Travel 👌

Knowledgeable and professional

Very helpful member of staff. Explained everything in detail and got me exactly what I wanted.