There are only 2 staff at the branch but they are helpful, prepared to recommend holidays and tour operators to suit your travel ideas and never made me feel that I was rushed or forced into making a... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have gone into the Swanage Hays Travel several times & booked holidays through them & every time you go into there you are always greeted so nicely & friendly. I am usually seen by Kevin who is so... Voir plus
L'entreprise a répondu
We have always used our local branch for all our travel requirements;they always offer fantastic knowledgeable information and support. Every query is dealt with very professionally. Kevin the bran... Voir plus
L'entreprise a répondu
Leo in your Swanage branch was knowlegable, friendly and very helpful. We are in our 70's and not flown for a long time, but he sorted the holiday , tickets and boarding passes for us and made it all... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
21 Station Road, BH19 1AB, Swanage, Royaume-Uni
- 01929 423771
4,8
Excellent
422 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Hays Travel - Swanage
Thank you for your kind comments. I hope you have a lovely cruise.
Kind regards
Lisa
staff at your swanage branch are always…
staff at your swanage branch are always very helpful
16 octobre 2024
Réponse de Hays Travel - Swanage
Hi Roger, Thank you very much !! Appreciated !! Kevin
100% customer service
I booked a Christmas holiday to Egypt at Hayes travel in Swanage. I was assisted by Emily who was professional efficient and nothing was too much trouble. Her call backs and covering everything as well as qualifying for a £200 discount prompted me to get it booked and paid for so now all I have to do is wait for her to call when the tickets are ready for collection. I haven’t used a travel agent in years to book a holiday but would thoroughly recommend Hayes travel in Swanage and Emily especially to arrange everything for you from parking to flights, baggage allowance and transfers they have it all covered at very affordable prices.
2 octobre 2024
Réponse de Hays Travel - Swanage
Good Morning, Thank you for this lovely review I appreciate it. Thanks Emily
The hotel and travel arrangements were…
The hotel and travel arrangements were excellent, shame Zante is such a dump!
23 septembre 2024
Réponse de Hays Travel - Swanage
Good Morning to you, Thank you for your feedback, i am pleased the Travel arrangements were good, but sorry to hear that you did not like Zante, that's a shame . Thank you though ! Appreciated !! Kevin
Kevin at Swanage branch was very…
Kevin at Swanage branch was very professional and informative.
We have in the past been into other branches to enquire about certain countries and holidays, and been lumbered with brochures to figure out for ourselves.
We liked the fact that Kevin took his time to show us and explain in detail. There was no rush at all. We were very impressed by this and his professionalism, so much so we booked a holiday for 2026!!
So thank you 🙏 Kevin for the great customer service.
29 septembre 2024
Réponse de Hays Travel - Swanage
Good Morning to you, Thank you for the lovely feedback, that is really appreciated and very kind of you. I appreciate it !! Cheers !!
Friendly advisor
Friendly advisor, listened to our requests ensuring attention to detail. Advised us to go away and think about our holiday options so not pushy to make a booking there and then 🙂. We returned later and completed a booking. Emily had researched some other options but we went with our original choice. Very helpful and will use this agent again.
20 septembre 2024
Réponse de Hays Travel - Swanage
Good Afternoon to you, thank you very much, very kind ! Regards Kevin
Very good service Emily was pleasant…
Very good service Emily was pleasant friendly very helpful thank you
22 août 2024
Réponse de Hays Travel - Swanage
Thank you, I really appreciate it as very kind . Thank you Emily
Réponse de Hays Travel - Swanage
Thank you, I really appreciate it as very kind . Thank you Emily
Very helpful and booked and sorted smoothly
Very helpful and booked and sorted everything I needed
13 août 2024
Réponse de Hays Travel - Swanage
Hi Mark, Thank you very much for the lovely review, I really appreciate it as very kind . Thank you Emily
Really helpful
Really helpful, friendly and competent staff who were happy to go the extra mile to make sure we had the holiday we wanted
12 août 2024
Réponse de Hays Travel - Swanage
Hi there, Thank you for very much for the lovely review, really appreciated and very kind. Best regards Kevin
great service
28 juillet 2024
Réponse de Hays Travel - Swanage
Good Morning to you, Thank you very much ! Really appreciated and very kind !! Best regards Kevin
We just popped in on the spear of the…
We just popped in on the spear of the moment. & after talking to Emily we came with a river cruise to Egypt. Great sales person. Very friendly and very helpful 5 stars young lady 😊
24 juillet 2024
Réponse de Hays Travel - Swanage
Good Afternoon, Thank you very much ! really appreciated !! Best Kevin
Réponse de Hays Travel - Swanage
Good Afternoon to you, Thank you very much ! That is really appreciated ! Very kind. Best Kevin
Hays it's worked out just fine 👍
So much easier than trawling the travel sites and wasting my time and "eyes" to save a few quid, ..tell the guys what you would prefer and your price range ,and it's all done for you ,even down to the ticket print or digital check-in , FOR US it's great .thanks
4 juillet 2024
Réponse de Hays Travel - Swanage
Good Afternoon to you, Thank you very much, that is really appreciated, very kind. Best regards Kevin
Total commitment to customer satisfaction
Kevin had absolute commitment to find the holiday we wanted
27 juin 2024
Réponse de Hays Travel - Swanage
Good Afternoon to you, Thank you very much, i really appreciate it, very kind !! Best regards Kevin
Réponse de Hays Travel - Swanage
Good Afternoon to you,
Perfect ! Lovely feedback and thank you !
Kind regards
Kevin
Emily was great really helpful put my…
Emily was great really helpful put my mind at ease as booked a first time cruise
4 juillet 2024
Réponse de Hays Travel - Swanage
Thank you very much, that is very kind and I really appreciate it.
Emily
Fantastic service…
Amazing and helpful service from Kevin Sansom at Swanage Branch who with endless patience solved a problem affecting our forthcoming cruises.
25 juin 2024
Réponse de Hays Travel - Swanage
Ah Thank you Carol, very kind and caring, I really appreciate this ! Thank you and Best regards Kevin
Helpful and Informative We were made to feel welcome in the…
We were made to feel welcome in the office, we were given information in a clear way and the member of staff was helpful and attentive. We were given choices and felt we achieved the right choice for us with the member of staff's help.
12 juin 2024
Réponse de Hays Travel - Swanage
Good Morning to you, Thank you very much !! Really appreciated and very kind of you !! Kind regards Kevin
Since the ticket was being paid for by…
Since the ticket was being paid for by someone else, online tickets were not available but Hays Travel provided a quick and easy outcome. Thank you!
30 avril 2024
Réponse de Hays Travel - Swanage
Hi there, You are very welcome Best Kevin
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.