We went into Telford branch to ask for quotation on a holiday where we knee we wanted to go. We were introduced to a very nice very helpful young man. Within 5 minutes he had got all details up for us... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement111 The Border Telford Town Centre, TF3 4AE Telford, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I am continually treated professionally by both Calvin and Elyse. They alone inspire me to go through my bucket list and consider areas to visit based on my journeys so far. If you move these two memb... Voir plus
L'entreprise a répondu
Myself and my friend were looking for a holiday to Thailand in 2027 to take in experiences. We were looked after by Calvin Edwards at Telford, he wrote down our requests and asked us to leave it with... Voir plus
L'entreprise a répondu
Natasha was very professional and helpful in finding us a holiday to suit our budget and dates and we were booked quickly
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
111 The Border Telford Town Centre, TF3 4AE, Telford, Royaume-Uni
- 01952 303378
4,9
Excellent
686 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The staff at Hays are always there to…
The staff at Hays are always there to help. They welcome you with a smile and are very efficient in guiding you through your decision to book a holiday.
9 janvier 2026
Réponse de Hays Travel - Telford
Thank you so much for such a lovely review, I honestly really appreciate it and hope I can be of help again soon. - Georgie
Great customer service
Charley listened to what we needed with regards to accessibility and when and where we would like to be. All dealt with straight away.
9 janvier 2026
Réponse de Hays Travel - Telford
Thank you so much for such a lovely review, I really appreciate it - Charley
Kelv was very efficient and took his…
Kelv was very efficient and took his time to get everything we requested.
Thank you
5 janvier 2026
Réponse de Hays Travel - Telford
Thankyou for your lovely review :)
Réponse de Hays Travel - Telford
Thankyou for your kind review :)
We had an amazing experience booked in…
We had an amazing experience booked in branch and I don’t think you can beat them on price even booking online directly with the travel companies. We check the price when we got home. It was a lot cheaper booking with Hayes.
3 janvier 2026
Réponse de Hays Travel - Telford
Thank you for your lovely review! :)
We’ve always booked with co-op travel…
We’ve always booked with co-op travel so this year I thought we’d give Hays Travel ago. The service we got when we walked through the door was outstanding. The guy who helped us was called Calvin. He was very helpful and asked us everything about what we liked and what we was looking for. He went through all our requirements and was very friendly. We walked out with the holiday we wanted and are really looking forward to going on. We would definitely recommend Hays Travel and the Telford store. Thank you again Calvin x
4 janvier 2026
Réponse de Hays Travel - Telford
Thankyou for your kind review :)
Laura was very helpful
Laura was very helpful, gave us great info. ( Plus we didn't know Hays did carparking?.) It was great to have everything done in one visit. Normally we send hours trying to book car parking. We shall be back in the future for Laura to book other holidays. This is the 3rd time we have used Hays Travel. We definitely will be back plus recommend family and friends to Hays Travel. Thank you Laura. 2/1/2026
3 janvier 2026
Réponse de Hays Travel - Telford
It was my absolute pleasure looking after you both, and I know where to come if I ever want recommendations on Restaurants in Costa Adeje. I hope to see you both again soon - Laura
Réponse de Hays Travel - Telford
We appreciate you booking with us and sharing your kind words. We are happy to hear that you found our service helpful and efficient!
Professional and friendly
Professional and friendly , really helpful and good above and beyond
13 décembre 2025
Réponse de Hays Travel - Telford
Thank you for your lovely comments, it's always a pleasure to have you in store!
Holiday arrangement made easy
My visit was made so easy.and the ladys explained this very well for me to understand.
29 novembre 2025
Réponse de Hays Travel - Telford
Thank you for your lovely comments :)
Very pleasant member of staff
Very pleasant member of staff. Efficient and good customer service.
8 décembre 2025
Réponse de Hays Travel - Telford
Thank you so much for your feedback, we really appreciate it - Team Telford
Very helpful and patient while we…
Very helpful and patient while we decided on holiday
6 décembre 2025
Réponse de Hays Travel - Telford
Thankyou for your kind review :)
Réponse de Hays Travel - Telford
Thankyou for your lovely review :)
Réponse de Hays Travel - Telford
Thank you for such lovely feedback, it is greatly appreciated - Calvin
Lovely staff made it easy to book &…
Lovely staff made it easy to book & covered all we needed for our holiday, we always use a shop to book holidays, any problems get sorted easier than on line & the price is matched .
28 novembre 2025
Réponse de Hays Travel - Telford
Thank you for your lovely review, it was lovely to have you back in store to book your next get away :)
The HAYS Telford Shopping Centre Team…
The HAYS Telford Shopping Centre Team were excellent in advising us, researching, and find us the best value for money and enjoyable holidays. Hays will be our first port of call in future. Thank you Hays!
4 septembre 2025
Réponse de Hays Travel - Telford
Thankyou for the lovely review! We look forward to seeing you soon! :)
Thought i was getting a good deal
Thought i was getting a good deal, only to find out i could have booked the holiday for £70 cheaper myself when i got home. Then got told on the phone i would have to pay to cancel the holiday so felt scammed to some extent. If you can book holidays online yourself, I don't see the point in this company as they just use the same booking platforms and then charge you to do it for you. Wish I was aware of this before I went in.
24 novembre 2025
Avis spontané
Réponse de Hays Travel - Telford
Good Evening Mr White,
I am sorry that you have felt the need to leave a 1 star review and I have attempted to call you to discuss this further. As a member of my team relayed in an email to your partner, we act as an agent on behalf of the Tour Operator, and when booking with an agent you are utilising our excellent customer service we provide, the management of all documentation and tickets and a person to assist you should anything go wrong.
We as an agent are bound to abide by all tour operator's terms and conditions the same as a direct customer, and unfortunately should you wish to cancel a tour operator will always retain a deposit or a greater amount.
I am disappointed that you felt the need to leave a 1 star review as you stated via email that you were incredibly happy with the service you received in store by my Travel Consultant.
Please feel free to contact me on the branch telephone number and I will be happy to discuss this with you further.
Regards
Laura - Branch Manager Telford
Travel advice
We came into Hays Travel to get help and advice, the agent we chose was a trainee, but she didn't let us down she made sure that we got the best deal for us, when she wasn't sure she asked ensuring us if a brilliant service and it also ensured us returning to Hays Travel agency
22 novembre 2025
Réponse de Hays Travel - Telford
Thank you for your patience with me and trusting me with your holiday, it is always a pleasure! We are all wishing you a lovely time!
Young lady called charley made it very…
Young lady called charley made it very easy for us to book our holiday at telford town centre .
20 novembre 2025
Réponse de Hays Travel - Telford
Thankyou for your lovely review :)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.