I walked into the shop in Totton, first ever time in a travel agents and spoke to Aimee. She immediately put me at ease and helped me find the perfect holiday for my family with in the budget I... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We booked our last-minute holiday to Walt Disney World in Florida with the wonderful Natasha of the Totton branch who patiently walked us through all of the details, managed to secure us a preferred r... Voir plus
L'entreprise a répondu
Working through the bucket list. Natasha at Totton is working very hard helping us organize our latest holiday,she is also very patient the holiday is quite complicated. We will most probably see her... Voir plus
L'entreprise a répondu
Having previously booked through Hays, we had no hesitation in returning to them to book our next trip to Disneyland Paris. A nice friendly welcome, and LInda quickly understood our needs, promptly a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
17 Commercial Road, SO40 3BX, Totton, Royaume-Uni
- 02380984251
4,9
Excellent
376 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Travel advisor good and patient.
Travel advisor good and patient.
Only one advisor in store so had to wait hour and half to be dealt with!
17 février 2026
Réponse de Hays Travel - Totton
Good morning Angela, thank you for your kind feed back. I am so sorry you had to wait for me, to serve you. I hope you have a lovely holiday when it comes.
Kind regards Lin
Booking a holiday
Booking our holiday was so easy with the help of Lin, even with the change of flight times
15 février 2026
Réponse de Hays Travel - Totton
Hi thank you so much for your kind review, its always lovely to get good feed back. I hope you enjoy your holiday
Kind regards Lin
Booking flights
Booking flights
Polite, confident reception, able to find
Dates ,flight times to suit me. Booked seats outward & return. A good experience.
12 février 2026
Réponse de Hays Travel - Totton
Good morning Mrs Bonning, thank you so much for your lovely review. I really appreciate you taking the time to send this.
Kind Regards Lin
They are close to where I live also I…
They are close to where I live also I have used them for years when I have a holidaying abrosd
10 février 2026
Réponse de Hays Travel - Totton
Thankyou for your review :)
Just right
My agent worked very hard to get the holiday exactly as I wanted it. I was kept updated all through the process and listened to when something wasn’t quite right. As a result, I have booked my perfect trip. Thank you Ruby.
8 février 2026
Réponse de Hays Travel - Totton
Thank you for writing this lovely review, it was a pleasure helping you with your holiday. I hope you have an amazing time. Many thanks Ruby
Tasha and the team in Totton were so…
Tasha and the team in Totton were so helpful in assisting my wife and I to book our dream holiday.
31 janvier 2026
Réponse de Hays Travel - Totton
Thank you for taking the time to write this lovely review, I really appreciate your positive feedback and hope you have an amazing holiday. Many Thanks Natasha
Friendly and helpful
Friendly, helpful staff. Everything explained and competitive prices.
6 février 2026
Réponse de Hays Travel - Totton
Good Morning, thank you so much for your kind review, its always lovely to receive feed back.
Kind Regards Lin
Réponse de Hays Travel - Totton
Thank you for taking the time to write this lovely review, I really appreciate your positive feedback and hope you have an amazing holiday. Many Thanks Natasha
Great friendly service
Great friendly service, the selection/ booking / paying was seamless. No questions were to hard. Amy provided all transfers, seat selection, all documents came through very quickly.
29 janvier 2026
Réponse de Hays Travel - Totton
Thank you for taking the time to write this lovely review, I really appreciate your positive feedback and hope you have an amazing holiday. Many Thanks Aimee
Just great service
Just great service, great price and understanding of our requirements and budget
28 janvier 2026
Réponse de Hays Travel - Totton
Thank you for taking the time to write this lovely review, I really appreciate your positive feedback and hope you have an amazing holiday. Many Thanks Aimee
Excellent service
28 janvier 2026
Réponse de Hays Travel - Totton
Thank you for taking the time to write this lovely review, I really appreciate your positive feedback and hope you have an amazing holiday. Many Thanks Natasha
Was made to feel very welcome in the…
Was made to feel very welcome in the shop and Aimee was lovely very happy and helpful she went out of her way to help me find all what I wanted in my holiday
27 janvier 2026
Réponse de Hays Travel - Totton
Thankyou for your review :)
All staff were very helpful in helping…
All staff were very helpful in helping us with our enquiries.
27 janvier 2026
Réponse de Hays Travel - Totton
Thankyou for your review :)
A very good travel agent helped me with…
A very good travel agent helped me with my booking
31 janvier 2026
Réponse de Hays Travel - Totton
Thankyou for your review :)
Réponse de Hays Travel - Totton
Thankyou for your review :)
Ruby was very helpful and efficient
Ruby was very helpful and efficient, sorting out my needs, as l have mobility issues for my holidays which we booked 2 this year
21 janvier 2026
Réponse de Hays Travel - Totton
Thank you for taking the time to write this lovely review. Ruby :)
Fantastic service
Amy was so helpful getting my request sorted & looking at the different options available (3 adults, 2 cabins on a cruise) It was reassuring to know that I could pick up the phone & speak to the same person with my queries, rather than a call centre
27 janvier 2026
Réponse de Hays Travel - Totton
Thankyou for your review :)
Ruby was very helpful and did…
Ruby was very helpful and did everything she could to match price I found on line .
Happier to book with a person than on line .
Thankyou
17 janvier 2026
Réponse de Hays Travel - Totton
Hi Yvonne, thank you so much for taking the time to write this lovely review. It was a pleasure helping you with your holiday. Kind regards, Ruby
Helpful staff
Because the ladies are always so helpful as my friend and I go in there numerous times before we settle on a holiday.
18 janvier 2026
Réponse de Hays Travel - Totton
Thankyou for the lovely review :)
Aimee
Aimee, was very helpful and booked our holiday with all our excursions, as usual.
25 janvier 2026
Réponse de Hays Travel - Totton
Thankyou for the lovely review :)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.