Hays Travel - Victoria Square Avis 

475
TrustScore 5 sur 5

4,9

Unit UG 24, Belfast Victoria Square, BT1 4QG Belfast, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Had fully paid to go to Thailand back in April. Due to the war in Dubai they had to cancel my holiday as airline wouldn't fly through Dubai. Was surprised and delighted to receive my full refund withi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Callum was amazing he was professional and listened to each detail and went above and beyond with the options he sent over. The booking process was quick but thorough. He booked my dream holiday, a ho... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent, from I entered the premises till I was finished with booking my short city break. Although as I explained to the agent looking after me, same couldn't be said about @Easyjetholidays. Staf... Voir plus

Noté 5 sur 5 étoiles

Haven't been on our holiday as yet but I would hope the service I received while booking will reflect in holiday. Friendly staff member Sarah in Victoria Square Sat with me 10 mins before closing and... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Agence de voyages
  2. Agence de croisières
  3. Agence de voyages en bateaux de croisière
  4. Fournisseur d'excursions culturelles
  5. Bureau de change
  6. Agrégateur de voyages

Écrit par l'entreprise

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Coordonnées de contact

  • Unit UG 24, Belfast Victoria Square, BT1 4QG, Belfast, Royaume-Uni

  • 02892290226

4,9

Excellent

TrustScore 5 sur 5

475 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,9

Tous les avis

(475)

121 628 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Danielle in the Victoria Square branch…

Danielle in the Victoria Square branch was more than helpful a very professional and polite member of staff

29 mai 2025
Logo de Hays Travel - Victoria Square

Réponse de Hays Travel - Victoria Square

Thank you for your lovely review! I will pass this onto Danielle next time she's in, she will be delighted to hear! :-)

Noté 5 sur 5 étoiles

Excellent Customer Service

The service I received was friendly, professional and helpful which made me feel at ease. My booking went through smoothly and within minutes.

2 juin 2025
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Réponse de Hays Travel - Victoria Square

Hi Pauline, Thank you for taking the time to write this lovely review. I'm glad I could help with your booking - Oonagh

Noté 5 sur 5 étoiles

Great help and friendly staff

Great help and friendly staff, helped me book a holiday smoothly and answered every query i had

29 mai 2025
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Réponse de Hays Travel - Victoria Square

Thank you for your lovely review Saoirse we really appreciate it! :-)

Noté 5 sur 5 étoiles

Perfect

I dealt with Danielle when making a booking. She was knowledgeable, friendly and so helpful. We had everything sorted in 5 minutes

27 mai 2025
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Réponse de Hays Travel - Victoria Square

Thank you for your kind review Eamonn we really appreciate it! I will pass this onto Danielle when she's next in, she will be delighted to hear :-)

Noté 5 sur 5 étoiles

Booked a tour to china oonagh was so…

Booked a tour to china oonagh was so helpful friendly has the right personality for the job nothing was a problem Thank-you oonagh

19 mai 2025
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Réponse de Hays Travel - Victoria Square

Thank you for your kind review Sylvia! I will pass this on to Oonagh when she is next in :-)

Noté 5 sur 5 étoiles

Very efficient and friendly staff.

Very efficient and friendly staff.

2 mai 2025
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Réponse de Hays Travel - Victoria Square

Thank you so much for your review Scott :) I really appreciate it and am glad I could help - Oonagh

Noté 5 sur 5 étoiles

booking made easy

booking made easy. It was a pleasure booking with Danille. And i will return.

30 avril 2025
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Réponse de Hays Travel - Victoria Square

Thank you so much for the very kind review, Danielle

Noté 5 sur 5 étoiles

Very nice and warm staff

Very nice and warm staff

26 avril 2025
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Réponse de Hays Travel - Victoria Square

Thank you so much for your review :) I really appreciate it - Jessica

Noté 1 sur 5 étoiles

AVOID!!!!!!

AVOID!!!!!!
PLEASE DO NOT GIVE THEM ANY OF YOUR MONEY IT WAS THE WORST MISTAKE I DONE CAUSED YEARS OF STRESS AND NOBODY WILLING TO HELP INCLUDING THEIR MANAGEMENT!
I have waited 2 YEARS for £200 of my hard earned money back as they did NOT go by their terms and conditions they were broke and gave me flight times a week before my flight that I had to ask for myself multiple times on emails as they wouldn't even give me flight times then when they did they lost 2 days and still were marketing it for 5 nights. I have warned everyone I can to avoid and I would also make everyone else aware to avoid flights should have been given in advance. Still haven't received my money

9 avril 2025
Avis spontané
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Réponse de Hays Travel - Victoria Square

Good morning Siobhan,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you remain dissatisfied despite going through our full complaints process and the independent review by ABTA.

We understand how frustrating it can be when an outcome doesn’t meet your expectations. Please know that we took your concerns seriously and followed all appropriate procedures to investigate and respond fairly.

If there’s anything further you feel we can assist with, you’re welcome to get in touch with us directly.

Kind Regards,
Hays Travel Victoria Square

Noté 5 sur 5 étoiles

Excellent service

Excellent service, staff extremely helpful

2 avril 2025
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Réponse de Hays Travel - Victoria Square

Thanks for your comment Anne,

We'll pass your comment onto Danielle.

Thanks

Patrick

Noté 5 sur 5 étoiles

Oonagh was so helpful and so…

Oonagh was so helpful and so informative made booking my cruise a delight .
Look forward to booking with her again .

1 avril 2025
Logo de Hays Travel - Victoria Square

Réponse de Hays Travel - Victoria Square

Hi Triona,
Thanks for your lovely comment about the service oonagh provided.
Ill be sure to pass on your comments to here.

Thanks

Patrick

Noté 5 sur 5 étoiles

Excellent service

The knowledge and helpfulness of the staff was fantastic

9 janvier 2025
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Réponse de Hays Travel - Victoria Square

Thank you for your review Amanda we really appreciate it! :-)

Noté 5 sur 5 étoiles

Patrick was very helpful and patient…

Patrick was very helpful and patient and informative
Would definitely return for future package bookings

30 mars 2025
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Réponse de Hays Travel - Victoria Square

Thank you for wonderful review Carol it is very much appreciated :-)

Noté 5 sur 5 étoiles

Patrick was very helpful and friendly…

Patrick was very helpful and friendly taking time to explain everything clearly. Really appreciated taking the time to find out if my dietary needs could be accommodated and gave me insight into how others in same position managed

28 mars 2025
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Réponse de Hays Travel - Victoria Square

Thank you for wonderful review Carol it is very much appreciated :-)

Noté 5 sur 5 étoiles

Una in Victoria Square bramch was…

Una in Victoria Square bramch was friendly very imformitive and pleasent to deal with

28 mars 2025
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Réponse de Hays Travel - Victoria Square

Thank you so much for your kind words Maurice. It was my pleasure getting your holiday booked. - Thanks, Oonagh

Noté 5 sur 5 étoiles

Great customer service

Danielle was really patient and helpful, genuinely intetested in getting a package that suited us, bringing her own experience in and asking colleagues for information on particular resorts.

22 mars 2025
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Réponse de Hays Travel - Victoria Square

Thank you so much for the feedback! I am delighted to have got you the perfect holiday - Danielle

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