The young man who served me gave me an excellent deal for Tenerife 2027 and was very friendly and informative. Rachel your team at Workington are always simply the best. Oh and they even made me a... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Staff very helpful, nothing was a problem, gave good advise, went through the paper work in every detail. Helped with setting up the Hays app on my mobile.
L'entreprise a répondu
Laura was very friendly, helpful , and efficient she showed us different cruises and helped me and my husband choose the one that was most suitable for us.
L'entreprise a répondu
Rachel and team were very friendly and helpful, we got the information we needed and booked our holiday hassle free. Great service as always.
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
35 Murray Road, CA14 2AB, Workington, Royaume-Uni
- 01900837909
4,9
Excellent
617 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Gayle extremely helpful as ever …
Gayle extremely helpful as ever nothing was too much trouble
2 août 2026
Réponse de Hays Travel - Workington
Thank you for your lovely feedback it is greatly appreciated :)
Réponse de Hays Travel - Workington
Thank you for your lovely feedback it is greatly appreciated :)
Gayle is always an incredible help when…
Gayle is always an incredible help when it comes to booking my holidays . Fantastic service as always
10 juillet 2026
Réponse de Hays Travel - Workington
Morning Hayley, Thank you so much for taking the time to leave such a lovely review, it is always a pleasure booking your family holidays, I look forward to seeing you in store soon Gayle :)
Rachel was fantastic put our mind at…
Rachel was fantastic put our mind at ease and booked everything we asked for as well as being very polite and friendly would definitely recommend 👌
22 juillet 2026
Réponse de Hays Travel - Workington
This is such a lovely review — thank you! I’m so glad I could make the booking process smooth and stress‑free for you. It was a pleasure helping with your plans, and your recommendation really means the world to us ☺️ See you again soon, Rachel
Réponse de Hays Travel - Workington
Thank you for your kind words :) I will make sure Gayle see's this when she is back in branch. We look forward to seeing you again soon, Rachel
Helpful in every way possible the young…
Helpful in every way possible the young man Aiden at the Workington shop very nice lad couldn’t do enough for us 👍👍👍👍👍👍👍👍👍
26 juillet 2026
Réponse de Hays Travel - Workington
Thank you so much for your lovely feedback this is very much appreciated 😊
Réponse de Hays Travel - Workington
Thank you for taking the time to leave Aidan such a lovely review. He will be delighted when he sees this. See you soon, Rachel - manager
Excellent service as usual
16 juillet 2026
Réponse de Hays Travel - Workington
Thank you for your lovely feedback it is greatly appreciated by us all. Rachel, manager
Laura you representative was very…
Laura you representative was very thoughtful, polite and understood our requirements exactly and dealt with them with professionalism and without delay.
23 juillet 2026
Réponse de Hays Travel - Workington
Thank you for your lovely feedback it is greatly appreciated :)
Very helpful staff Claire who I use all…
Very helpful staff Claire who I use all the time always gives what’s asked for for my holidays
15 juillet 2026
Réponse de Hays Travel - Workington
Thank you so much for your lovely feedback and continued support this is very much appreciated
Holiday sorted 👌
Friendly,helpful staff member, who found us the right holiday at a good price. Perfect!
21 juillet 2026
Réponse de Hays Travel - Workington
Thank you so much for your lovely feedback this is very much appreciated 😊
Réponse de Hays Travel - Workington
Hi Claire, thank you so much for taking the time to leave a lovely review, we look forward to seeing you in store soon Gayle :)
Clare. What a star
Clare was helpful and polite. She listened to our needs and helped us find the holiday we wanted at cost we were comfortable with. Offered alternatives and showed us the full itinerary with confidence allowing us to discuss changes, suggested which might be a quieter cabin.
She also understood when we wanted US dollars for our granddaughters how they might like the denomination.
Yet again an excellent service from Clare and the Workington staff. This is the third holiday we have booked at the Workington branch
We will be back
16 juillet 2026
Réponse de Hays Travel - Workington
Thank you Anne & Steven for your lovely feedback , always a pleasure 😊
And thank you for your continued support .
My fab booking
My 3xperience was getting a holiday that i wanted the guys were very helpfull and friendly servuces with a very proffesional smiles all round thank you .
15 juillet 2026
Réponse de Hays Travel - Workington
Thank you so much for your kind words - I will make sure Gayle see's this when she is back in branch. We look forward to seeing you again soon, Rachel
Great staff
Great staff, great service, I felt listened to and understood to tailor make my holiday to meet my family needs
12 juillet 2026
Réponse de Hays Travel - Workington
Thank you so much for your lovely feedback and your continued custom , this really is appreciated 😊
Fantastic service as always with Rachel…
Fantastic service as always with Rachel and her team. Fabulous!!!!
7 juillet 2026
Réponse de Hays Travel - Workington
Thank you so much Rach - It's always a pleasure to look after you all. See you again soon, Rach :)
Customers be very aware! Disabled customer and general public.
Book a holiday in Jan 26 through our local Hays Travel-Workington Cumbria.Iam a disabled person-mobilty/walking.Booked everything to accommodated my disability-Flights/hotels/cruise ship cabin/transfers.
This is 4 months in advance.Double checked everything was in place every month before our holiday.
Told by email and verbally from our local Hays everything was covered for my disability.
3 weeks before the holiday told that the additional needs cabin had not been booked through the cruise line by Hays Travel.
We communicated with them to ask why.
Response it had not been picked up locally or at head office Manchester.
The holiday was cancelled by Hays Travel uk.
No reason-
Out of pocket for all our:-
time off/travel/excursions/hotels/hire/additional needs service.
Do not use this Travel company!
They do not check the itinerary of the customer.
Nobody senior is checking the requirements of the customer.
None existent communication.
CUSTOMER BEWARE THIS COMPANY IS NOT SUPPLYING A BASIC SERVICE.
FAILURE TO SUPPLY BASIC BUSINESS PRACTICE.
SERIOUSLY CONSIDER OTHER HIGH QAULITY SUPPLIERS BEFORE THIS POOR PERFORMING COMPANY!
15 avril 2026
Avis spontané
Réponse de Hays Travel - Workington
Good morning David,
I am very sorry to hear of your experience and can completely understand why you would feel disappointed and frustrated.
Could you please send further details, including your HAY reference number, to online.support@hays-travel.co.uk so we can look into this further for you.
Thank you for bringing this to our attention.
Kind regards,
Rebekah
Réponse de Hays Travel - Workington
Thank you for your kind words - we really appreciate it. See you again soon, Rachel
Réponse de Hays Travel - Workington
Good Morning , thank you so much for your lovely feedback . This is very much appreciated 😊
Aiden was brillient spent the time to…
Aiden was brillient spent the time to explain many options and was very professional
1 juillet 2026
Réponse de Hays Travel - Workington
Aiden will be thrilled to hear this. Thank you for recognising his professionalism and the time he spent helping you — feedback like yours really matters.
Rachel, manager
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.