We got great service with a friendly, helpfull and honest sales lady. She tried her best to get the hotel we were after for the holiday in Greece and also matched the online price we'd been quoted!... Voir plus
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Lisez les avis des autres
Hi, we booked another Alfa coach holiday using the York office, it was from the new Alfa brochure, infact it was so new it wasn't even on the system yet so a young lady called Ruby had to do it via t... Voir plus
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The ladies at the branch in York are brilliant, they really go out of their way to make sure that your holiday is booked, they keep you informed and will check things on your behalf regarding outstand... Voir plus
L'entreprise a répondu
On the 2 occasions we've visited the travel agents, first to book then to collect my tickets, everyone as been thoroughly warm and welcoming especially as im a nervous traveller. Very knowledgeable an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
14 Low Ousegate, YO1 9QU, York, Royaume-Uni
- 01904 310007
4,9
Excellent
914 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Hays staff are always very pleasant and…
Hays staff are always very pleasant and helpful and I feel I am in reliable and safe hands if I book with them.
15 janvier 2026
Réponse de Hays Travel - York
Penelope Bartlett,
We're happy to hear that our staff's helpfulness gives you confidence when booking with us. We appreciate your positive feedback!
Hays Travel
Molly was fantastic
Molly was fantastic in sorting our holiday to Thailand finding us the best price for our budget. Very helpful.
20 janvier 2026
Réponse de Hays Travel - York
Andy Tilley,
We appreciate you taking the time to share your experience. We are so happy we could find the best holiday to Thailand within your budget.
Hays Travel
Réponse de Hays Travel - York
Paul Kelly,
We appreciate your feedback and we are so glad we made everything easy for you during your experience with us.
Hays Travel
I Say it all time i wouldnt go anywhere…
I Say it all time i wouldnt go anywhere else the Team are amazing & Becky Harris is a Superstar
16 janvier 2026
Réponse de Hays Travel - York
Debra,
We appreciate your continued loyalty and are so happy to hear that our team consistently provides you with amazing experiences.
Hays Travel
Sabrina was able to book the flights I…
Sabrina was able to book the flights I wanted despite having problems with the shops internet
13 janvier 2026
Réponse de Hays Travel - York
Sue Barnard,
We're happy to hear that we booked the flights you wanted, even with the internet issues. We appreciate your positive feedback and patience!
Hays Travel
Great service
Rebecca was very knowledgeable. Happy to spend time with us listening to our requirements. Quickly found what we were looking for, great advice on hotels and locations.
13 janvier 2026
Réponse de Hays Travel - York
Mrs Allerton,
We appreciate your kind words! We are so happy to hear that we could find exactly what you were looking for and offer helpful advice for your travel plans.
Hays Travel
Always a breeze when booking with Hayes…
Always a breeze when booking with Hayes and Rebecca is amazing!
6 janvier 2026
Réponse de Hays Travel - York
Emma Craven,
We're happy to hear that booking was easy! We appreciate your kind words about the amazing service you received. Thank you!
Hays Travel
Friendly Hays travel you can trust
Everyone in Hays travel are very friendly and accommodating we got the assistant called Sophia she was great very helpful full of information .
Don't change Hays travel thankyou .
10 janvier 2026
Réponse de Hays Travel - York
Lynda,
We appreciate you taking the time to share your kind words. We're so happy to hear that our team was friendly and helpful and that you were pleased with the service.
Hays Travel
Fantastic
Fantastic, they offer great deals on holidays. Always helpful to put your holiday together for you.
8 janvier 2026
Réponse de Hays Travel - York
We appreciate you taking the time to share your experience. We're so glad to hear that we could help you put together a great holiday deal.
Hays Travel
Used Hayes before and where excellent…
Used Hayes before and where excellent very helpful and polite glad to see standards have not changed.
I will be using them whenever I travel abroad. Staff are very polite and helpful, Molly and Cara are fantastic nothing was to much trouble 😘 Thank you both.
8 janvier 2026
Réponse de Hays Travel - York
Steven,
We appreciate you choosing us for your travel needs! We're happy to hear that you found our team helpful and polite, and that our standards met your expectations.
Hays Travel
Personal and helpful service
I almost always use Hays to book my holidays. They never fail to offer a personal, helpful and patient service that leaves me feeling that everything will go well. Their understanding of the travel industry is excellent. Staff are always both knowledgeable and friendly.
1 janvier 2026
Réponse de Hays Travel - York
Kathy Nalson,
We appreciate you taking the time to leave us such a wonderful review. It's great to hear that our team consistently provides a helpful and personal service, ensuring your holidays go smoothly.
Hays Travel
Excellent service provided by Rebecca.
Excellent service provided by Rebecca.
Information provided was timely and concise. Booked a holiday that met our needs with a good discount that beat the online price.
Will not hesitate to be a returning customer.
6 janvier 2026
Réponse de Hays Travel - York
Michael,
We're happy to hear that you received excellent service! It's great to know the information provided was helpful and that we could find a holiday that met your needs. We appreciate your review!
Hays Travel
Réponse de Hays Travel - York
Thank you for your lovely review!
The lady (Ruby) was able to price match…
The lady (Ruby) was able to price match a holiday I asked for
Contacted via messenger and was quick to sort the holiday out
I spoke to Sophia on the phone and she was very polite
4 janvier 2026
Réponse de Hays Travel - York
Michael,
We appreciate you taking the time to leave us a review. We're happy to hear that you received a price match and that you found our team members to be quick and polite.
Hays Travel
The staff member who looked after us…
The staff member who looked after us was very good as always
1 janvier 2026
Réponse de Hays Travel - York
John,
We appreciate your positive feedback and are so glad the staff member was helpful during your visit with us.
Hays Travel
Staff
All the staff were so friendly and helpful, as always !
The manager is excellent and so good with her staff.
31 décembre 2025
Réponse de Hays Travel - York
Elisabeth,
We appreciate your kind words! We're so glad to hear that you consistently find our staff friendly and helpful. Thank you for your lovely feedback.
Hays Travel
Perfect experience
Very helpful efficient staff ....Becky found us the perfect holiday thank you 😊
16 décembre 2025
Réponse de Hays Travel - York
We appreciate your kind words! We're so glad we could find you the perfect holiday. Thank you for your positive feedback.
The staff in the shop were very helpful…
The staff in the shop were very helpful & patient & sorted everything out we needed.
19 décembre 2025
Réponse de Hays Travel - York
We appreciate you taking the time to leave us such lovely feedback. We are so glad our team were able to provide excellent support and assistance.
Booked Rhine trip Hays York
Sabena managed our booking on mv Oscar Wilde Sept 2026
Systematic, confident, thorough. We understood each step of the way and her excellent communication skills made for an uncomplicated visit.
16 décembre 2025
Réponse de Hays Travel - York
We're happy to hear that the booking process was systematic and uncomplicated. We appreciate your positive feedback regarding the communication. Thank you.
Holiday Booking
The agent was very helpful, answered our queries and the experience was very relaxed.
17 décembre 2025
Réponse de Hays Travel - York
We appreciate you taking the time to leave us such a nice review! We're so glad the agent was helpful and your experience was relaxed.
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