The service is great From ordering products to receiving email updates on when your order has been released from the pharmacy . Then from delivery to the door . The delivery service is great too at... Voir plus
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Lisez les avis des autres
Customer service are amazing , anytime i have an issue they do their upmost to resolve it for you . Many issues with DPd but that’s not healthexchange fault
Yet again DPD have failed to deliver. I have had deliveries outside office hours and had to reschedule clients. Just not good enough, despite me calling and speaking to an advisor who said they would... Voir plus
I was missing a few items from my order, but Jemma from Health Exchange support was incredibly helpful. She quickly arranged for the missing items to be sent out straight away and took the time t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Pharmacie
- aussi dans
- Entreprise pharmaceutique
- Fournisseur de produits de beauté
- Grossiste en produits pharmaceutiques
- Pharmacie en ligne
Écrit par l'entreprise
Healthxchange Pharmacy was founded in 2000 and has since become one of the most trusted and respected suppliers of pharmacy products to medical professionals with an interest in integrative and aesthetic medicines and treatments.
Coordonnées de contact
79 Great Portland Street, W1W 7LS , London, Royaume-Uni
- +44 (0)330 995 7999
- orders@healthxchange.com
- www.healthxchange.com
4,2
Bien
113 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 21 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Easy to order
Easy to order, but 2 things that marked it down for me. The cost of delivery £12 including the VAT more than other pharmacies and the very flimsy box, meant when delivered the box was damaged and quite dented! . The driver advised I check the contents before he left. Luckily the content was ok and only one of the content boxes slightly damaged. But products ok to use. So for the cost of delivery I would expect a sturdy box with paper to protect the content, rather than plastic.
5 mai 2026
Order steps could be more friendly
Order steps could be more friendly, and the orders builder is not easy to manage; or maybe a necessary clients' training/Demo will be helpful.
23 avril 2026
Réponse de Healthxchange
Hi team,
Thank you so much for taking the time to leave a review, it means a lot to us. We are glad your experience has been mostly positive and would love to support with a demo on ePharmacy to ensure you feel confident using the platform.
I have popped you a message with more information on how to book in for a demo with our Clever Support team, and would love to welcome any feedback you may have to help us improve our ePharmacy.
Thank you again for the feedback, I hope you have a lovely day.
Warm regards,
Jemma C
The Healthxchange Team
I ordered an azzalure twin pack but…
Thank you George at Healthxchange- they managed to help resolve my issue within a few hours and send me the rest of my order.
I ordered an azzalure twin pack but only received one inside the pack. Have taken photos and emailed- not heard anything for two days and my patient was due in and had to cancel appointment. Called twice to customer services and both people have given me a different response. Not happy at all.
27 avril 2026
Réponse de Healthxchange
Hi Mehvish,
Thank you so much for taking the time to leave us such detailed feedback, it is very appreciated.
I am very sorry to hear of your experience with us here, this is of course not the standard we are striving for. I can see our pharmacy sent a single pack in error and have now sent the missing product for you. I know this will not fully restore your trust with us so I have popped you a message directly with some more detail on how we will prevent this going forward.
Please feel free to reach out to me if you need any support, I will be more than happy to help you.
Warm regards,
Jemma C
The Healthxchange Team
easy website and straightforward to…
easy website and straightforward to speak to someone if needed
29 avril 2026
Réponse de Healthxchange
Hi Roopa,
Thank you so much for taking the time to leave this review, it means a lot to us. We are so glad you are happy with our service and look forward to your next order.
Warm regards,
The Healthxchange Team
I’ve been with Healthxchange for over…
I’ve been with Healthxchange for over 13 years
They’ve helped me through cancer , covid and the loss of my father.
No matter what the problem it’s always been solved quickly and professionally. Customer service are helpful and always go the extra mile
22 avril 2026
Réponse de Healthxchange
Hi Julie,
Thank you so very much for such wonderful feedback, this made us all rather emotional! We firstly want to say we are so very sorry for the loss of your father, we cannot imagine how much you are juggling at the moment and hope you are taking the time to truly look after yourself.
We are so grateful for your loyalty over the years and we are so glad you are able to rely on us. Our Customer Services team always enjoy speaking with you. We wish you all of the best, & we look forward to continuing to work together to provide excellence through aesthetics.
I have popped you a message to thank you personally. No pressure to respond to this but wanted to let you know you can reach out to me directly if you need anything and I will be more than happy to support you.
Warm regards,
Jemma C
The Healthxchange Team
Dpd let this service down
Dpd let this service down
no delivery on saturday, forcing me to cancel patients last minute, looks bad on my clinic as a business owner
Spoke with healthxchange today, & order has been rearranged but i now have to travel an hour to one of my clinics i don't work at tomorrow to collect the order, and hope that dpd deliver this time, when they could have delivered to my closer clinic has healthxchange called me back when they said they would 🙄
5 mai 2026
Avis spontané
DPD didn’t deliver my parcel
DPD didn’t deliver my parcel even though I was home all day. No options available to rearrange delivery and following a second attempt it was returned. This has been such a negative and stressful experience. I’m so disappointed and won’t be using healthxchange again if this isn’t resolved promptly.
27 avril 2026
Réponse de Healthxchange
Good afternoon,
Thank you for taking the time to share your experience, we’re sorry to hear how frustrating this has been.
We’ve reviewed the delivery with DPD, and can confirm they made two delivery attempts at the address provided. On both occasions, the driver attended the property and attempted delivery. As you kindly shared with us separately, the video footage confirms that the driver attended your property, waited for a reasonable period of time, and then proceeded to their next delivery when delivery could not be completed.
The order was subsequently returned to our pharmacy where a pharmacist has safely disposed of it, due to containing cold chain medicines. Therefore this cannot be re‑sent, as doing so would pose a patient safety risk. Patient safety is, and will always be, our top priority.
We understand how disappointing this outcome is and appreciate that delivery issues can be stressful. Our Customer Services Supervisor has since been in touch directly to help, and we remain keen to support further.
Warm regards,
The Healthxchange Team
Everything was so seamless from…
Everything was so seamless from ordering to delivery . Website is very easy to navigate with extremely useful info on products and how to use them. I was kept completely informed from the ordering to the delivery step : thank u . Amazing service
27 avril 2026
Réponse de Healthxchange
Hi Mik,
Thank you for your review and your kind words, it truly means a lot to us. We are so glad you find our ePharmacy easy to use and informative, and that you found the updates we provide useful. We really appreciate your support and are pleased you choose us as your aesthetics supplier, and look forward to your next order.
Warm regards,
The Healthxchange Team
Easy access to ordering
Easy access to ordering . Competitive prices. Next day delivery. Always friendly staff on the end of the phone if ever required. Great company.
13 avril 2026
Réponse de Healthxchange
Hi Lynne,
Thank you for leaving such a kind review, it means a lot to us. We are so glad to hear you are having a good experience, and will ensure the feedback is passed to our Customer Services team, they will be delighted with this feedback. We really appreciate your support and are pleased you choose us as your aesthetics supplier.
Warm regards,
The Healthxchange Team
easy and simple to order
easy and simple to order, delivered very efficiently and safely
15 avril 2026
Réponse de Healthxchange
Hi Achuth,
Thank you so much for your feedback, we really appreciate it. We are so glad you have found it easy to order and that delivery was efficient and safe. We are grateful for your custom and look forward to your next order with us.
Warm regards,
The Healthxchange Team
After initial hic ups getting joined it…
After initial hic ups getting joined it has been smooth sailing ever since.
14 avril 2026
Réponse de Healthxchange
Hi Ann-Marie,
Thank you so much for your review, it means a lot to us. We are so sorry to hear there were troubles setting your account up & will look into this to prevent this happening in future.
We are so glad to hear that everything has gone well since, and look forward to your next order with us.
Warm regards,
The Healthxchange Team
I’ve been used Health Exchange since I…
I’ve been used Health Exchange since I started my aesthetics career and have always found their service excellent!
10 avril 2026
Réponse de Healthxchange
Hi Soniya,
Thank you so much for taking the time to leave us a review, it means a lot to us. We are so grateful for your loyalty and glad you are happy with the service we provide. We look forward to your next order.
Warm regards,
The Healthxchange Team
Missing item in my order
I have ordered a prescription skincare. It has been received it without a receipt and one item was missing, although I have paid for it. It is Obagi Clenziderm therapeutic lotion.
Order number 1341066
Date of order 21/4/26
Date of receiving the order 25/4/26
25 avril 2026
Avis spontané
Réponse de Healthxchange
Hi Asmaa,
Thank you so much for taking the time to share your feedback. I am so very sorry for the experience you’ve had – I completely understand how disappointing and frustrating this must have been, and it’s certainly not the standard of service we want our customers to receive.
I can see that the item you were missing has been discontinued by our supplier. However, I appreciate that this doesn’t take away from the inconvenience caused. Our Customer Services team has contacted you to confirm that a full refund has been issued for this product.
I’ve also reached out to you directly because I wanted to make sure you feel supported. If you’re able to, please do message me and we can discuss this further. I completely understand that you may be busy, so there’s absolutely no pressure to respond, but please know that I’m here to help if there’s anything more I can do.
Once again, I’m truly sorry for the inconvenience caused and thank you for bringing this to our attention.
Warm regards,
Jemma C
The Healthxchange Team
It was veryndetailed to.place order and…
It was veryndetailed to.place order and enough information
10 avril 2026
Réponse de Healthxchange
Hi Dorcas,
Thank you so much for your review. We are so glad we have provided detailed information for you.
Warm regards,
The Healthxchange Team
Always good.
8 avril 2026
Réponse de Healthxchange
Hi there,
Thank you so much for taking the time to leave a review, it is very appreciated. We are so glad you are happy with our services.
Warm regards,
The Healthxchange Team
Easy to use online ordering site
Easy to use online ordering site. Excellent delivery & communication.
15 avril 2026
Réponse de Healthxchange
Hi Sharon,
Thank you for leaving us such kind feedback, we really appreciate it. We are glad you are finding the new ePharmacy easy to use and that you are happy with our delivery service & communication. We look forward to your next order with us!
Warm regards,
The Healthxchange Team
George phoned me back after getting…
George phoned me back after getting further information about some products
22 avril 2026
Réponse de Healthxchange
Hi there,
Thank you so much for taking the time to leave such a kind review, it's very appreciated. We will ensure this is passed onto George, he will be delighted to hear this.
Warm regards,
The Healthxchange Team
Good choice of products and competitive…
Good choice of products and competitive pricing. Fast delivery
7 avril 2026
Réponse de Healthxchange
Hi Joseph,
Thank you so much for taking the time to leave us feedback, we really appreciate it. We are so glad you are happy with the product selection, pricing and delivery speed.
Warm regards,
The Healthxchange Team
Always exceptional service ⭐️
Always exceptional service! Prompt dispatch. Amazing reps.
13 avril 2026
Réponse de Healthxchange
Hi Lee,
Thank you so much for taking time to leave a review, it means a lot. We are so glad you are pleased with our service and will pass on the feedback about your reps, I am sure they will be delighted to hear this!
Warm regards,
The Healthxchange Team
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