H-E-B Avis 378

HEB HAS THE WORST SELECTION OF SWEET POTATOES I HAVE EVER SEEN!!! DO NOT KNOW WHERE THEY GET THEM BUT ALWAYS SMALL AND WITH BLIMISHES!! THEY ALSO CARRY WAY TOO MUCH OF THEIR BRANDS AND NOT MUCH IN NATIONAL BRANDS! I PREFER DEL MONTE VEGETABLES BUT NOT MUCH CHOICE!

Has really good food and Ms.Beverly has great customer service

HEB doesn't make things right. Dropped griceries at wrong address. It's been on my acciunt wrong for ages but groceries always arrived. I didn't know it was wrong. Out $75 but they won't help

BEWARE

Somebody robbed my bridge card at the store and I'm in Michigan and they're in Texas and they didn't even listen to me they didn't even care they just kept the money

I love the store, their online experience, pickup groceries ...etc
Comparing to other grocery stores, leagues higher in quality.

We purchased 1 pound sliced brisket, pint of beans and pint of potato salad. The brisket was so greasy it soaked through the butcher paper onto the counter. The potato salad nor the beans were any better. We spent $48.00 and wound up throwing it all in the trash and had to eat a frozen pizza. We live outside the city and it was too far to take it back.

The manager at the fry rd store has a bad attitude. This store has a low rating. If you have ever used them you would understand. On 3/19 I placed a home delivery order. For the 2nd time the driver delivered to the wrong address. I had to go up and down 12 steps 3 times to get all the food to my room. Driver unable to communicate. No english!!English!!! The manager at the store had a bad attitude. Was not all concerned. He tried to cover up for the driver and the store. He blamed Corp for there decisions. They do not keep their shelves stocked. Prices very high and quality notngood. I spend about $200 a month
No appreciation

I LOVE my H-E-B! I travelled to Ft Worth and when I got there, realized I left my toiletries bag (with my BP medicine) at home. I called HEB at Heritage Trace the next morning and a very sweet pharmacist told me I had 0 refills, but she placed a refill order and that I just needed to come in, tell them and they would give a few tablets to get me through the weekend. I couldn't get there until late afternoon and when I told my story to the lady at the counter, the pharmacist I had talked to earlier held up a bottle and said "I was wondering when you were coming by". Easy-peasy and they were all so nice! H-E-B IS my store and since I'm likely moving to Ft Worth, am THRILLED they have expanded up there!

I am extremely disappointed and uncomfortable with the repeated treatment my wife and I receive at this H-E-B location in League City. Every time we visit, there is a palpable sense of exclusion that is impossible to ignore.
Most recently, during a visit yesterday, we witnessed a staff member handing out samples. She was engaging and offering samples to every Caucasian customer in line, but the moment my wife and I approached, the interaction stopped. There was no greeting, no offer of a sample, and a deliberate effort to avoid eye contact with us entirely.
It is deeply unsettling to feel like you are being treated as "less than" or invisible based on the color of your skin. Shopping here feels like stepping back in time to a place where we aren't welcome unless we fit a specific mold. Management needs to address the lack of basic professional courtesy and the apparent bias in how staff members engage with a diverse community. We should be able to shop for our families without feeling targeted by this kind of dismissive behaver

I was at H-E-B checking out and my card would not work so the cashier took me to where the manager are and the guy who name was Adonis was so rude he was not trying to help me he had an attitude with me and kept walking away I went to another manger who was so helpful who was Michael as he walked back with me Adonis was still rude saying he is not going to help me and walking off with a bad attitude. Adonis is not a team leader with the way he act around customers he has poor customer service

17238 BULVERDE ROAD SAN ANTONIO, TX 78247Corporate #732
Your

H-E-B has a great variety of products and reasonable prices, but the customer service can be hit or miss depending on the time of day.

Your employees need some serious training on how to treat the public. The last two times I have bought groceries at the HEB, I have dealt with some very disgruntled and unhappy employees. Many are short tempered and cannot look you in the eye. They are too busy talking to the sacker (if there is one) rather than thanking the customer who just bought $100 plus of groceries.
I would suggest you hire a customer service individual to train each employee on how to act in a social environment, especially to those who are spending money at your establishment.
There is an old saying "It is nice to be important but more important to be nice". Unfortunately you have been the only big grocery in town so there is no competition.
How hard is it to say, hi how are you today, thank you, we appreciate your business?
While you are remodeling, how about remolding your employees to be more customer friendly?

H-E-B is the best there is!

Quality customer service, produce is fresh, establishments are top of the line.

I like H-E-B for their brand of food products. They are usually really easy on my stomach. The bakery stuff is fresh most of the time at the location near us. Staff is mostly friendly. Checkout is quick once you get a cashier.

My only gripe is when there are products they charge more than everyone else on. It feels like they are taking advantage of the novelty. I shop there about once a week average and spend between $50-$100 usually.

I order HEB curbside on a regular basis, the one on Business Center Dr. in Pearland, Texas. I don't always call but do after I order a few times and always have the same on-going issues with the produce. I do have notes asking them to check and not give me overripe produce or expired items. I don't understand, are they not doing anything on their end? I'm paying more for the curbside convenience and feeling frustrated. Hoping if I give a bad review they'll see it and do something about training their shoppers- unless they're doing this on purpose to get rid of over-ripe produce!

En estos momento estoy en el área de pescados y mariscos solicitando ayuda para la compra de 2 kilos de camarón grande crudo pero menciona el personal de carnicería que no hay nadie que pudiera traer el producto del congelador ya que el responsable anda comiendo, mi opinión es que debería haber alguien que lo pueda cubrir en esa hora. “HEB hacienda los morales” Av las americas cruz con Av Rómulo Garza.

I purchased some red seedless grapes through curbside. They were huge and had seeds in them. The flavor was terrible. I have never seen grapes almost the size of a ping pong ball. No they were not Roman grapes. As I said anyone who uses curbside gets the "trash" - and this is wrong, but for the elderly who cannot spend hours in the store this is what we are stuck with. It seems to get worse and worse.

I used to love this store. I’m over it and have decided after 12 years to go elsewhere for groceries. I’m tired of buying dairy products full of gum. Cream, cottage cheese, sour cream….and you do not offer any clean alternatives. Why do i need gum in heavy whipping cream that now costs over $5.00 a quart? I am also tired of buying HEB brand potato chips that used to be amazing but now the bags are barely half full and only contain broken pieces of chips that are so thin you can’t even use them for dip. I am also over the rude employees you have filling on-line orders who think they own they aisles and make the in store shopping experience exhausting.

Someone needs to check the taste of the rice and beans. We bought two chicken plates at the Marbach and 410 store on 02/10/25 the rice was completely tasteless and the beans were way over salted. The chicken quarters could have been cooked a little longer.