Hertz - Buffalo - Cheektowaga Avis 

The people at this Hertz location are the best !
During my last rental James did a great job finding the right car for me. I appreciate the time and effort to help me out.

Customer service was amazing for both pick up and drop off!

I was charged $25 more than the initial commited amount - $233 vs 209 when I returned to Buffalo Airport. Adding insult to injury I waited to make sure I received an attendant so I could make sure no discrepancy. No one came and I get dinged. It's not right and if I didn't have someone waiting for me, I would have waited longer which I should not have to do... Dan Plunkett / Gold # 42348289 / 7169137516 /

I was overcharged. My company has a deal where we can pick up and drop off cars at my company's location. I did this. Rented a car on a Thursday to be returned on Friday by 5:00 pm. I returned the car at 4:30 pm. Hertz charged my for 3 additional days because they never sent someone to my company to get their car. This is not my problem yet they charge some for it. Terrible service.

Staff was very friendly and easy to work with.

Very efficient and seamless process. Highly recommend HERTZ!

TheEXTREME smell of marijuana in the car was unbearable. I had to leave the windows down everyday. I was not able to change the drop off location no matter who I called because the girl at the counter said she already swiped my card and is now unable to change it, BECAUSE I PAID IN FULL. I called both the reservation and drop off location and the 800 number. No one "had the ability" to change the location. There for I had to cross the 5 lane Cheektowaga highway at rush hour and no one was working prior to 8am to give me a ride, no shuttle is available across the street to the airport.
The actual car was the thing that wasn't an issue.

3 stars only. One star because the customer service at the location was friendly. Another star because the car was clean. Other than that, I was not happy with this experience. Know that this location *IS NOT AT THE AIRPORT*! I had to drag all my luggage over 8 lanes (not exaggerating) of traffic, to get to this location. Also, I requested an SUV and all they had was a Jeep. The reason I needed an SUV was because I was going to be driving my elderly mother around town for my dad's Celebration of Life (we currently live out of state). I had to park directly upon a curb for her to struggle to get in the Jeep; it was rough. Again, the staff was friendly and the car was clean, but other than that, not a good experience.