Hertz - Memphis - Memphis International Airport (MEM) Avis 

Booked car for pickup at 11 pm and when I showed up there was no one there for me to get my car. I had to come back the next morning and pickup after paying over $60 for an uber. Looked over the policy and it said there should be someone working till 2 hours after last pickup. So not a great experience.

No car when I arrived. Waited over one hour and didn’t get the class of car I requested.

We reserved a vehicle. However, there were no vehicles available when we arrived. We had to wait over an hour and a half in the blazing heat for someone to return a vehicle. Miserable experience.

Pick up and drop was efficient. Car was clean and reliable.

car we reserved wasn't available (never is for Labor Day weekend, although able to book). There was a truck available that met our needs, so it wasn't a problem this trip. But we have waiting for an SUV over an hour previous years.

Good service nice people

Easy and friendly staff

everything was done efficiently. Ordered online. Skipped line. Went and found an almost new car to drive. Had no problems going or coming out. Saved me a lot of time with dropping of the car and leave keys in the car.

The van was not clean at all. When I arrived there were no cars only trucks.

Everything about my experience was great!

Company booked to many rentals and left customers with prior reservations with no cars

Staff assisted in finding low mileage vehicle. Good experience.

The temp reading was 111 degrees and the rental's AC and navigation stopped working. I was two hours away from the Memphis airport where I picked up the rental car and they insisted I had to drive the car back to Memphis or ride in a tow truck back to Memphis in order to get a replacement car.

Seamless from pickup to drop off.

Car smelled like weed. Will try not to rent again from hertz. Also said I responsible for a Crack in windshields. I had the car for less than 24 hours

There were no cars in my class available in the section they told me I had to use. Then wanted to down grade me without compensation. When asked about another vehicle was told I’d have to pay more. Why have people assigned presidents circle without the vehicles there? There were plenty of my class vehicles in other section. Took 30 mins to get a walk up and drive scenario resolved.

We booked it and vehicle was not as we expected. We picked the best large SUV . They wanted to give me Nissan which I declined. Then for additional $170 they gave me Yukon Denali . Gas was only half filled . I had to return it with full gas . Lady at Me Memphis airport was abrupt even for + members

Overall experience was good

Excellent help assist from the general manager and resolving an issue that popped up due to unfortunate events. I will continue to rent here because of the good service.