Hertz - New York City - Albany Street Avis 

As a frequent customer and President’s Circle member, I am deeply disappointed by a recent series of unacceptable service failures. My experience began with a closed pickup office with zero prior communication, forcing me to arrange my own rideshare, only to be met by abrupt, dismissive staff and delays that made me late for my commitments. To make matters worse, ongoing backend account errors now require me to visit an office in person for every rental, my most recent booking resulted in the wrong vehicle being assigned—wasting another 45 minutes—and I was immediately met with low tire pressure warnings that forced me to spend extra time and money inflating them myself. A feeble $25 credit falls far short of compensating for these repeated disruptions, and if this is how Hertz values its loyal elite members, I will gladly take my business elsewhere.

I had booked a manager's special for the first time and didn't realize that it would likely be an electric car. The staff was patient in explaining to me that for a long distance trip this is not a great idea. They helped me book something else quickly. The return experience was great also. I'm happy to have the convenience of the local hertz location and such kind staff members. Thank you!

The staff at this location are all so nice and accommodating. They earned the 5-stars. On the downside, the baby chair I ordered was unavailable, so I had to drive to the Lafayette location to exchange it, which delayed my journey.

pick up was very slow due to understaffing. platepass was not explained and now I'm getting a charge from them that I did not agree to or understand

It took me almost 2 hours to pick up my car and I had only 2 people ahead of me. Such a waste of time will never book with hertz again.

Agents were helpful, prompt and got us in and out.

Booked 9 months in advance and they gave me an EV, which I have never gotten before and is a terrible choice for anyone traveling any meaningful distance. Having to charge the vehicle added 4+ hours to my entire trip than I would have had with a gasoline vehicle. They were not helpful in accommodating any changes to this selection, a pure play to upcharge loyal customers who planned ahead accordingly. This type of vehicle should be reserved for those who specifically request them, and definitely shouldn't be a choice at rental locations in large cities where people tend to rent vehicles to leave the city.

My drivers license had expired and I had the paperwork to show they were mailing me a new one (the temporary paper they give you). Even though you had rented me a car 4 days ago with the same paperwork this time you refused and all of my plans have had to be cancelled costing me $$$ in hotel and cancellation fees. I am really disappointed.

When I arrived at the location to pick up my rental car the door was locked and there was a sign that said this location closed early any I had to go to a different location to pick up my car. I didn’t receive a courtesy call or email or anything to let me know about the change. I had to take an uber to the other location which cost about $30 and put me an hour behind schedule.

1. I had to wait for 45 min for a car even though I had a reservation.
2. The car smelled terribly of smoke but was the only one available.

Car was dirty and not full of gas.
Said to return it at 7/8’s. How does one do that ?

The car was ready for us and in perfect condition.
It drove beautifully. Our agent was very helpful.