The customer service was old school and what I mean by that, is the smiles, patience and attentiveness you used to get before computers. The staff William Empie and James Laubhan both showed passion i... Voir plus
Établissement
Changer d'établissement1400 E Old Settlers Blvd, 78664 Round Rock, Texas, US
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Outstanding personnel at this location. Friendly, helpful, and work to make the experience seamless and personal. They had the perfect vehicle for my needs ready when I arrived for pickup. I've see... Voir plus
It was easy to place a request and the pricing was competitive. The agents we interfaced with at pickup and return were professional, friendly, and patient as they reviewed our order. While we didn’t... Voir plus
Car wasn’t in good condition. Sensors were going haywire. Went to change it and was told it’s fine, they didn’t have another car to exchange. Added an additional driver who should have been free bu... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Coordonnées de contact
1400 E Old Settlers Blvd, 78664, Round Rock, Texas, Etats-Unis
- (512) 733-5810
Your Car Rental Deals, News & Offers
4,2
Bien
15 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Super easy to collect and drop off
Super easy to collect and drop off. The key drop at night is very helpful.
17 octobre 2026
Very helpful and professional
Very helpful and professional. Quick to respond to requests or issues. Great service
1 octobre 2026
The customer service was old school and…
The customer service was old school and what I mean by that, is the smiles, patience and attentiveness you used to get before computers. The staff William Empie and James Laubhan both showed passion in helping all who entered the store. Thank you guys, loved the rental.
29 septembre 2026
Hertz is the best!
It was easy to place a request and the pricing was competitive. The agents we interfaced with at pickup and return were professional, friendly, and patient as they reviewed our order. While we didn’t get the car we initially wanted, the car they gave us was great. My only concern was when driving between cities, the car alerted that we needed to change oil NOW. You can imagine my anxiety. My husband was able to speak with Hertz. Your answering system needs to be put caller directly to a human as your AI just added to our concern. The person we finally was routed to reviewed the car’s maintenance and noted we still had several miles before maintenance was needed. This could have been avoided if whoever changed the oil had updated the cars maintenance switch. We’ve rented cars for years and Hertz is still the best
26 septembre 2026
Outstanding personnel and experience at this location
Outstanding personnel at this location. Friendly, helpful, and work to make the experience seamless and personal. They had the perfect vehicle for my needs ready when I arrived for pickup. I've seen them go out of their way to assists others while I'm there too. Best in the area in my experience. Will continue to use exclusively.
19 septembre 2026
Best car and customer service at round…
Best car and customer service at round rock.
16 septembre 2026
Rented a Tesla and received a Kia nitro…
Rented a Tesla and received a Kia nitro goodbye hertz and their bate and switch
9 septembre 2026
Andrew and team made our experience…
Andrew and team made our experience great. He went the extra mile to make sure we had the right vehicle ready and clean for our trip. I have rented from many locations and even competitors and will only trust Hertz round rock for future rentals. Customer service was 10/10
4 septembre 2026
Fast and easy
4 juillet 2026
Thank you, Round Rock Hertz Team!
The team at the Round Rock Hertz center on Old Settlers Blvd was very helpful in searching for a car when I came in to request one, and as well when I returned it. All staff members were courteous, friendly and professional.
Thanks again, RR Hertz team!!
26 juin 2026
Car wasn’t in good condition
Car wasn’t in good condition. Sensors were going haywire. Went to change it and was told it’s fine, they didn’t have another car to exchange. Added an additional driver who should have been free but was charged even though I was told I wouldn’t bc of gold status.
25 juin 2026
The vehicle got great gas mileage.
The vehicle got great gas mileage.
Customer service was very gracious in remedying our problems.
Hertz % off through promo was satisfactory.
The cleanliness of the vehicle was satisfactory. We returned it as such.
17 juin 2026
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.