Heywood & Partners Avis 

Heywood and Partners embody every negative stereotype you’ve ever heard about landlords/ managing agents. When they’re not busy doing absolutely nothing about repairs and maintenance, they’re out here committing daylight robbery on former tenants.

Context:
We lived in one of their new builds for two years and on moving out, they slapped us with an ambiguous £1.5k deposit deduction for even more ambiguous claims of “redecoration” and “cleaning”.

We had hired a professional cleaner and left the flat in no more than fair wear-and-tear condition. When we challenged the deductions, we provided explanations and an extensive email trail to support our position, all of which fell on deaf ears. Ultimately, we proceeded with the TDS dispute process.

Five months after moving out, the TDS ruled in our favour, leaving them with just £150, and we were finally reunited with the money that should never have been withheld to begin with.

In line with other comments and reviews, it is difficult not to see a pattern of naughty behavior – make questionable deduction claims, withhold large portions of deposits and see what they can get away with, presumably banking on tenants having neither the time nor energy to fight it.

Unfortunately for them, we had both.

I would strongly recommend avoiding this company like the plague. But if renting from them is unavoidable, be sure to keep meticulous records, document everything and be prepared for your deposit to be tied up for months while you dispute their silly claims.

I have lived here since 2021. Excellent location esp if you rely on public transport to get into London. My favourite staff member is Muhammad Arsan, one of the building managers. The guy is super resourceful.

However, and like everything there are many areas of improvements. For instance, over the years I have noticed the area around the main entrance is increasing very dirty. The management needs to do something about it.

Terrible experience with this agency. When we moved out after only one year, they immediately tried to take money from our deposit with no proper breakdown – just vague charges for “cleaning” and “redecoration.”

We listed all the problems clearly: the sofa stain was already there, the fridge shelf was already broken, and they could not even say where the so-called “carpet mark” was. Normal wear and tear like small kitchen wall marks should never be charged. Instead of answering these points, they ignored everything and just demanded money.

The attitude was arrogant and dismissive – no transparency, no fairness, only trying to keep as much of our deposit as possible. Totally untrustworthy and unprofessional.

I was unlucky to encounter this garbage management company, which was absolutely disastrous. The general contact with the person in charge of maintenance and even the check-out procedure always left me with a deep and bad impression.
The people working in this company handled the incident in an opaque way, deliberately concealed the tenants, delayed the maintenance of the building, were not completely true, and the deposit was always deducted when checking out, and the deduction bill was chaotic... It left a shadow on me.
If you read this article, please think carefully if you don’t want to have the same experience or loss.

I lived in a property managed by Heywood & Partners for two years. While the tenancy itself was generally uneventful, my experience at the end of the tenancy has been deeply disappointing and raises concerns about the fairness and transparency of their deposit handling process.

Upon moving out, the flat was professionally cleaned in accordance with the tenancy agreement.Despite this, claims were made suggesting the flat required additional cleaning and redecorating —claims I believe are overstated and not reflective of the actual condition. The total bill amounted from Heywood came up to £642 out of my £2076 deposit.

I also took reasonable care of the property throughout the tenancy. For instance, I touched up paint where picture frames had been hung—actions that are entirely consistent with what is expected during a two-year tenancy and align with the definition of fair wear and tear. However, the landlord’s remarks about the condition of the flat go beyond what I consider to be reasonable or accurate.

To further demonstrate my good faith, I did not report several issues during the tenancy, including problems with heating and hot water supply. I didn’t seek compensation or make formal complaints, choosing instead to resolve these matters quietly. I raise this only to underscore that I acted responsibly and reasonably throughout my tenancy.

Given all this, the landlord’s focus on minor or exaggerated claims—particularly when backed by selective or subjective interpretation—felt disproportionate and unfair.

I raised a dispute with Tenancy Deposit Scheme and got vindicated.

I would urge future tenants to document everything thoroughly and be prepared to challenge claims, even in situations where you believe you’ve done everything right. Heywood Partners left a very bitter after taste to an otherwise ok tenancy

Nathan was very helpfull and always able to sort issues out at Centurion and Mercantile House

Great company to do business with very professional and responsive to queries and questions.

We all knew that house prices fell in UK. As a landlord, one thing I find it comfortable is having a great property management company to take care your assets.
The recent development in my building made me to feel that finally we have a responsiive and dedicated property management company – Heywood & Partners.
I am an overseas investor and have been the owner of a penthouse in Alwen Court since launch. Comparing with the previous property management companies, I find the new company offers a more proactive management style.
Though Alwen Court is not a huge project, it is a medium size premise with less than 100 units. It offers a day time property manager with secured gates. It has been very peaceful and the security measures are adequate. However, about a few months ago, some unauthorized visitors accessing the premises at night to the car park.
The management unit swiftly reported to the residents and responsed by offering different options (Night time security guard, upgrade alarm system, CCTV signage, etc…) to keep our estate remain safe. They send emails to the residents and provide action points. They follow up in a timely manner to show the cost of doing addition measures to let the residents to decide.
They appointed one more property manager and continue to work more tighter in checking the security.
All those pre-emptive measures are shown to me that the management firm is doing the right thing and continue raising the bar.
I am pleased with all those thoughtful ideas brainstorm by the management team. I am looking forward to hearing more improvement soon.

This Morning, Mark from Heywood and Partners helped me with my property. I needed urgent help and he performed within a instant. We cannot thank him enough.

I had a fantastic experience with the Heywood & Partners team! Their professionalism and dedication truly impressed me. Timely maintenance & remedial works, they ensure buildings are well taken care of. The communication with their team was always smooth, and they went above and beyond to address any concerns. I highly recommend Heywood & Partners for anyone seeking top-notch block management services.

Working with Heywood it is a great experience that our compamy is having, with great staff, friendly and always there to help us with any information, the support Heywood gives us it is an excellent experience that any company could have.

This is an expensive property and several shortcomings have occurred consistently during the course of the year:

- Issues with hot water and water pressure for extended periods e.g. 1 week
- Improperly fitted dishwasher which led to the flooding of the kitchen (luckily we were at the property and could prevent damage)
- Window cleaning for a flat with a large amount of glass twice a year - entire summer of filthy dusty windows and then no prompt when cleaners arrived, leading to wet interiors as windows hadn't been closed in advance given lack of warning
- Construction equipment and covers left in the lift area for 6 months - still not removed
- Inability to deal with ongoing security issues with stolen packages and bikes
- H&P hounding tenants around suppliers (rather than suppliers engaging with tenants) when they'd not delivered the above basics

I have been living in Kindred House since April this and cannot express how good as they are as Property management service a plus is having on the on site building manager who unsures once repairs are reported they were dealt with swiftly as a new build there some minor issues such as my washing machine but the wandle mantainence guys are on site monday to friday so most repairs or issues in my flat have been dealt with 48hrs.. I also like that building is clean and has great security meaning tenents can access the building which makes feel safe in my flat

A pleasant to work with.
Excellent communication.
Good payers.
Highly recommended.

No complains! Helpful staff

One of the best Management companies I have had the pleasure in dealing with, cost conscious, quick to react, always approachable and willing to help, Great team!

We do a lot of work at Alwen Court and Radek the concierge there is super helpful and friendly

Great Managing agents to work for. They keep all their properties up to a high standard and look after tenants and contractors fairly all whilst ensuring their clients best interests are being looked after.

I have pleasure of working closely with Heywood & Partners property management. I can confidently say that they have exceeded my expectations in every way possible. Their dedication to excellence and unwavering commitment towards their staff,contractors, property owners and tenants alike is truly commendable.

I rarely write reviews but this property management agency is actually infuriating with how much they belittle and try to exploit their tenants. I ready the trust pilot review on the tenancy deposit and it is infuriating to see other people also experience this in other parts of London managed by the same company. I just finished my tenancy with them on a 5 year old tenancy where I have been very loyal and honest and returned the property in excellent condition after 5 years and they are still asking for charges and incorrectly accusing tenants to take responsibility of charges you are not liable to. I also have a friend of mine who used an independent adjudicator and won the case and had to pay 0 to Heywood and Partners. I am planning to do the same as they are clearly very untrustworthy and have actually given me such a hard time as a tenant with increasing rent with no prior warning and since they took over management from the previous management company, things deteriorated and you could tell there is no humane way of dealing with humans as they are very insensitive to your concerns as a tenant. Terrible team of people.