Hilka Avis 

I contacted Hilka with a query about using one of their drill bit and accessory kits. They responded promptly, kept me informed of progress and resolved my query. I was very impressed with their helpful advice and support.

Approached HILKA TOOLS with a issue with a rac branded battery charger model 026, which didn't seem to be working as wasn't charging batteries..spoke to their technical guy Roy, who was helpful in diagnosing the problem..no voltage output. As it was out of its warranty he told me to open it if felt able & ring back with findings. 4 screws later it was open & straight away saw a burn mark on heat shield, a blown output chip & water damage to the board. Rang Roy at HILKA back & was told to blow a chip like that, it must've been heavily loaded or exposed to water as had a main fuse.. Explained never been outside, amp needles never moved, it was decided it was possibly sold faulty by Screwfix. I approached Screwfix Torquay, who said sorry out of warranty, can't help you!
Spoke to sales manager Nigel at HILKA TOOLS who kindly assisted by writing a email, after suppyling Torquay Screwfix address to him explaining my situation, their position.
After Nigel contacting them, Screwfix Torquay agreed to do a like for like exchange, but for one that worked this time, even though out of warranty by 6 months.
Thank you HILKA TOOLS for your assistance & Screwfix for replacing the faulty charger, couldn't have done it without HILKA TOOLS help! :-)

I have just purchased a hllka drill, and followed the manufacturers instructions to charge the battery. After at least five hours ( careful observations) of charge the red light would not go green. Not wanting to damage the battery, i tried it on the drill. All the lights did come on, although the red light was the brightest(usually means it is NOT fully charged). Contacted the company to ask for a replacement battery, they have refused claiming it is normal!!! Their instructions clearly state NOT to over charge a battery, although a four or five hour charge is expected. How then do you guage when to take it off charge, if you follow their manufacturers instructions!!?
Their email reply to my in box would NOT let me reply to their comment.

Impact wrench out of warranty by a fair way but they still sent me a replacement battery and only charged me a token £20! Fantastic customer service, thank you Alistair.

Helped resolve a product question quickly. Very happy with the product.

Faulty product, sent three support requests, no reponse other than "We'll pass it to the right people" - AVOID

Hi I called this company today to ask one simple question regarding my machine but they tell me they no longer respond to telephone questions. Instead I was directed to fill in a form and they would get back to me. NO call back. The telephone number on the product has now an answer machine message. Expensive product and NO help when it goes wrong.