Hitchfields Avis 

We sold our car on Motorway and this outfit were the highest bidder. They originally agreed to collect the car last Friday, which they cancelled, it was rearranged for Tuesday today. They sent a rude chap to ‘appraise’ the car who told us that we could have ‘at least cleaned the car’, we reminded him that they were meant to come on Friday and the car had been cleaned and waxed then. From the way this chap conducted himself we could tell something was off. We called our contact at Hitchfields who we had agreed the price with, his exact words at the time were that they had bid £16,814 for the car and had seen the pictures we uploaded and told us not to worry as there was a £16,600 reserve on the car. When we tried to get hold of him today there was no answer. When we finally got through we were told he’d left the company, again heightening our suspicions. Not to worry though because the chap I spoke to said he was going to sort it out for us asap.

After about an hour we got a call back, bearing in mind that we were told we didn’t need to worry as there was a £16,600 reserve on the vehicle, they claimed all sorts of nonsense and offered £15,000. Almost £2000 less than their agreed purchase price on Motorway.

We were disgusted. We have sold a car on motorway before and it was a smooth process and we got what we expected.

Having made a significant complaint and admittedly losing my temper, they offered £15,500. Still we were exceptionally angry, I then got a call back from the owner of the business who apparently was on holiday. He regurgitated the same nonsense that his well trained sales lad had given us already.

I imagine they’ll respond to this to say we hadn’t disclosed all the damage, and admittedly we had missed some as there was a small amount on the inside of the door cill. Still disgusted and after some argument I agreed to come down to £15,800 to get the car gone. The owner of this business refused still, even though we were dropping the price by £1000.

After explaining that I’ll take this up with motorway and leave a review letting people know how disgusted we were, he told me that he would do the same for my business, which pretty much says it all about this outfit, and hung up on me.

Please be wary of this place, in our experience they rarely answer the phone, are completely dishonest and have no respect at all for the motorway sales process. I’ve read other reviews, of which many sound positive but our experience was terrible. I’d hate to think that they adopt this sales technique on others as it’s quite frankly disgusting.

BREACH OF DATA PROTECTION/GDPR - WOULD NOT RECOMMEND

I purchased a Mercedes a-Class from Hitchfields.

- They handed me a pack of documents which included the previous owners V5 logbook – this had their full name and address on it, which is a tremendous breach of GDPR and is very unprofessional. For this reason, I would personally not buy or sell from Hitchfields in case of a leak of my data in the future. The salesman had asked me to post the documents back to Hitchfields and that they would cover the postal expense, which was laughable as no appropriate apology was provided given the seriousness of the fact that the previous owner's name and address was leaked.

- On the release of the car, Hitchfields claimed to provide an interim service. This includes an oil and filter change. Upon running my car back home, an error came up on the dash advising that there was low oil. This meant that I had to return to the dealership (1.5 hours round trip from my home) to get the oil topped up to a level that it should have been in the interim service, costing both time and money in fuel. Nobody claimed accountability for this, and when challenged, i was told that the mechanic's "may have been claiming that they had done the service to cover their backs".

- Upon taking my drivers license, Hitchfields had forgotten to return it, again insecurely storing sensitive data which would be prone to leak/loss.

- Competing dealerships of similar scale will often provide at least an attempt to buff/t-cut any surface level scratches. Hitchfields do not.

- The valet service was poor and many internal spaces were still dirty/crumby from the previous owner

AVOID at all costs. Absolutely no customer service. Sold a faulty car which left a 20 year old stranded on the motorway.

Then said they couldn’t find a fault, needed to phone the garage I had taken car to who found the fault, basically calling me a liar. Even though I had had to get rescue out to the car too!!

Eventually, agreed to swap car, but new car cost 1.5k more. Discount offered by one person, disagreed to by owner, again the call was listened to.

New car was missing a part which was promised as part of the agreed sale and 4 months later now refusing to supply the part as I have stopped paying for a warranty that I have never had any details about.

Faulty car, died on day 1! Care did less than 60 miles and cost over £25k!
Abysmal customer service!
They will blame you for the car issues
They will not compensate in any way at all, even for incorrect advertisement and scuffed wheels, let alone driving away with absolute empty tank!
Forced sales of extended warranty..
Had to make just under 40 calls and multiple emails over 13 day period, for 5 of these days, I was waiting for their engineer feedback and had no contact!
When requesting to return, they will push back and back and then also slip in that refund means no further action, when challenged they will tell you to either take legal action for compensation or accept refund as final, which isn't even legal to do! Refund is under the law, additional compensation is a separate matter! Finally settled but not even a confirmation of refund, just transferred and no more comms..