HMCA Avis 

178
TrustScore 3.5 sur 5

3,4

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Be very careful when you sign up with HMCA & read their T&C's carefully Ive had private medical insurance for over 30 years, & now retired i looked for a more cost effective provider. HMCA seemed... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have been speaking to Elaine Webster since before Christmas about joining HMCA. I couldn't join straightaway due to various circumstances but at every juncture, Elaine has been patient, informative... Voir plus

Noté 5 sur 5 étoiles

My elderly Mother has been with HMCA for several years and has needed to use the insurance three times. On each occasion I have spoken with an extremely helpful advisor who has dealt with her concerns... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

No chatbots. No hanging on being told how important you are. No "experiencing high call volumes at the moment..." Whatever you need to do with this business, you are immediately talking to somebody wh... Voir plus

À propos de l'entreprise

  1. Mutuelle de santé

Écrit par l'entreprise

HMCA (Hospital and Medical Care Association) has specialised in providing benefits exclusively for membership groups since the 1970s.


Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

178 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,4

Tous les avis

(178)

11 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great cover at an exceptional price

HMCA provide exceptional cover in comparison to some of the better known providers. And they provide that exceptional cover at a very reasonable price, again pricing being much better than the better known providers.

1 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Common Sense and plain talking

Associate was careful to talk thorough the advantages and limits of the plan and to offer alternatives on the payment options without pushing any agenda. Common sense and plain talking, much appreciated.

11 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Moved from BUPA to HCMA

I have been contemplating moving from BUPA to HCMA for a while. Elaine was very patient with my questions and allowed me plenty of time to consider the pros and cons. We finally managed to include my adult children at a competitive rate with the compromise that there are now reasonable limits to the amount/value of treatment covered compared to BUPA. I hope that if I every need to make claim I will be provided with similar level of personal service.

1 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Taking our the dental plan

I already had a medical plan with HCMA, but wanted to know more about the dental plan. I called for more information and it was explained to me in clear terms, as a result of which I signed up. The pack arrived in good time.

10 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Perfect, patient and 'unpushy' Customer Service

I have been speaking to Elaine Webster since before Christmas about joining HMCA. I couldn't join straightaway due to various circumstances but at every juncture, Elaine has been patient, informative and today, at last I've signed up. Elaine made the whole process incredibly easy, totally without any pressure and was a delight to chat to. I'd recommend HMCA so if you're deliberating over who to take out Health Insurance with, please speak to Elaine who will go above and beyond to help your decision and answer all your questions. Thank you Elaine for being so brilliant. A real credit to HMCA.

26 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent

No long waits on the phone. Very friendly.
Good explanations.
Excellent paperwork.
Not the cheapest.

3 avril 2024
Avis spontané
Noté 3 sur 5 étoiles

The promise is a bit more than offer

The promise is a bit more than the actual service offered, as with many companies selling servcies or goods when one drills into the offer. So, for example, the health cover overseas, only applies if you are resident in the country when your health need arises. Also, reliance on the Proposing Insured to do a lot of chasing previous PMI records from many years previous.

1 janvier 2024
Avis spontané
Logo de HMCA

Réponse de HMCA

Thank you for your feedback. I can confirm that the Medical Care and Medical Saver plans provide you with private medical benefits when overseas. You do not have to be resident in the country to claim these benefits. However, please be aware that the plan is not intended to replace travel insurance.

If you are transferring from a previous provider to HMCA we will always ask for proof of the start date of your previous cover to ensure the transfer terms are accurate and to give you the peace of mind of transferring to HMCA.

Please feel free to call our Members Team if you wish to discuss this matter further on 01423 799948.

Noté 2 sur 5 étoiles

Delay in getting authorisation ( needed…

Delay in getting authorisation ( needed prompting) and a delay in getting payment which will require prompting having received no acknowledgment of email sent to them containing receipted bills

5 avril 2024
Avis spontané
Logo de HMCA

Réponse de HMCA

Thank you for sharing your feedback with us. After a thorough review of our system records and your correspondence, we acknowledge there was a minor delay in our response to you. Despite this, we were able to send the approval within 5 working days. This was done with the understanding that the authorisation letter would not hold up your treatment.

While the authorisation was dispatched more slowly than our standard—with 87% of claims typically processed on the same day—please know we continuously review our claims processing time to ensure a prompt and efficient service.

Regarding payment of your claim, I have also looked into this and can see that we received the invoice on the 3rd April, authorised payment on the afternoon of the 4th April and made a payment direct to your bank account on the morning of the 5th April. Confirmation of this will have been sent to you on the 4th April by post.

If you would like to discuss this matter further please call our Claims Team on 01423 793023

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