HMCA Avis 

No chatbots. No hanging on being told how important you are. No "experiencing high call volumes at the moment..." Whatever you need to do with this business, you are immediately talking to somebody who listens, and responds. These days, when we cannot rely on the NHS for much of our care it is comforting be know that we are at least being treated as human beings. This is a business, of course, but one that looks after its customers.

The people at HMCA were extremely helpful and very knowledgeable. The process was easy.

Very helpful and friendly people to talk to. I wasn't sure about some aspects but we chatted through them and I had plenty of time to come back with more questions and answers. The price was reasonable and unlike some other companies, I felt I could trust them because they were very honest with me.

The customer service representative (Elaine Webster) was so helpful and pleasant without putting pressure on for a sale. My agreement to purchase took several weeks due to varying circumstances but Elaine remained cheerful and in good humour all through. It was a pleasure to deal with her.

Straightforward, honest answers to queries, and helpful advice.

Provided answers to all questions concisely, sales was not pushy. All documents provided electronically as requested to allow for speedy process. Direct debit correctly executed first time. Received gift card as expected.

All phone calls are answered quickly by a person.
All questions are clearly answered. None of the usual problems with cover when transferring from another insurer. Not needed to make a claim but am confident that it will be dealt with quickly and efficiently.

When I joined a few months ago, it all went quite smoothly. The test will come when I make my first claim, but fingers crossed I never will!

From the first telephone communication with HMCA it felt right, having not changed a health insurance provider for decades. Unusually nowadays HMCA provides a personal service. The process of moving from one provider to another was simple even when I struggled to find old paperwork to support our previous cover (as there had been a short break in cover between HMCA and our previous provider) the staff could not have been more patient and helpful. The whole process was easy and such a relief to have come across HMCA.

A very approachable and professional staff who focus on the customer and explain all of the package in simple and thorough terms

Excellent communication, friendly customer service agent, all information requested was readily available.

What a delight to deal with real people who know their products and services and who answer the telephone immediately on a proper telephone number. They have been an absolute delight at every stage.

I have not made a claim and work circumstances meant that I had to cancel my policy. Carol was understanding and helpful and went the extra mile when I did this. I am happy to recommend them.

Elaine very helpful and caring throughout my telephone request to join HMCA Medical Plan.

Signing up proved o be a simple and straightforward process. Staff were very approachable and efficient and answer the phone promptly. Cover appears to be very reasonable compared with major providers. First impressions are encouraging, although yet to experience making a claim.

This was my first contact with HMCA customer service, having recently joined the company from BUPA. I was calling to initiate a claim to see a medical consultant. Whilst I admit to being unclear about the claim process, the customer service agent was unsympathetic, unhelpful and very process driven. Within a short space of time I was passed to a supervisor who did answer my concerns and resolved my query very efficiently. The whole experience I have to say was in complete contract to BUPA who always made such initial approaches as painless and unbureaucratic as possible.

Excellent communication
Professional standards
High quality of service

Quick response and recieved the e mail claim form a few minutes after my phonecall !
Very friendly person at the end of the phone which makes all the difference

Very friendly, knowledgeable, patient, communicative and punctual assistance given each and every time.
Fair and honest advice during a very important decision making process for my wife and I.
Thanks to all.

still waiting for my marks and spencers voucher for 50 pounds