Website became slower and slower as I added CD's to my basket (over 2 minutes to add the 11th one!). A further fault meant I couldn't reach the payment screen to complete the order. Stores cannot ac... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 28/29, Festival Place, RG21 7BE Basingstoke, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I went into the shop with little to no information on an old record player i was trying to set up with low hopes of anyone being able to assist me. That was until George came to the rescue with all th... Voir plus
L'entreprise a répondu
Hello was looking for dvd the hit man's bodyguard, asked Lexi for help. Lexi could not have been more helpful, very pleasant, went out to store to look for it, unfortunately not there but ordered the... Voir plus
L'entreprise a répondu
Helpfulness of HMV assistant in the Basingstoke store. I didn't have the correct title but thanks to the young man's patience and perseverance he found the DVD I wanted. Placing the order and arrang... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - Basingstoke
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
Unit 28/29, Festival Place, RG21 7BE, Basingstoke, Royaume-Uni
4,6
Excellent
217 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de hmv (UK) - Basingstoke
Hi Gary,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
This cHMVompany
This company - HMV - is doing well in treating customers for 3 reasons: 1: The staff are helpful, 2: The ordering service keeps the customer up-to-date (order dispatched/order ready to collect) &3: The staff selected for employments within the HMV stores are always professional, chatty, are interested in what the customer buys. Whatever HMV protocol is for selecting prospective job hunters, it is in my experience, working well.
9 avril 2026
Réponse de hmv (UK) - Basingstoke
Hi Mr
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Just that I did not receive any email…
Just that I did not receive any email letting me know that the CD had arrived in store. It has apparently been there for 5 days. I need it badly and have just phoned the store to make enquiries. It was paid for. I can now collect it, Thank you
9 avril 2026
Réponse de hmv (UK) - Basingstoke
Hi Maggie,
Thank you for your feedback.
We were sorry to hear that you did not receive updates when your order arrived in store and for any disappointment.
We're glad to hear that you are now in receipt of your parcel and hope you enjoy your purchase.
Vinyl arrived when the Sales Consultant…
Vinyl arrived when the Sales Consultant at your door said it would-using Royal Mail tracked delivery is the most efficient way of sending Vinyls.
Excellent service.
6 avril 2026
Réponse de hmv (UK) - Basingstoke
Hi Andrew,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick delivery very pleased with the…
Quick delivery very pleased with the service your team offer thank you
16 janvier 2026
Réponse de hmv (UK) - Basingstoke
Hello customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Réponse de hmv (UK) - Basingstoke
Hi Sue
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Basingstoke
Hello Chris,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Réponse de hmv (UK) - Basingstoke
Hi clive
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was told it was out of stock when I…
I was told it was out of stock when I paid for it. It was restocked and sent out quickly within four days.
25 février 2026
Réponse de hmv (UK) - Basingstoke
Hi Emily,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Album arrived bang on in time and in…
Album arrived bang on in time and in very good condition.
25 février 2026
Always such friendly and helpful staff…
Always such friendly and helpful staff in Basinsgstoke branch. I have yet to find an exception to this happy rule!
22 février 2026
Réponse de hmv (UK) - Basingstoke
Hi Alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Basingstoke
Hi Karen,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Underworld: Blood Wars
the person who served me, Holly, was extremely helpful and competent and helped me place an item that wasn't in stock at the store.. My order was promptly received within a very short time, after only 2 to 3 days.
6 février 2026
Réponse de hmv (UK) - Basingstoke
Hello ron
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Helpfulness
Helpfulness of HMV assistant in the Basingstoke store. I didn't have the correct title but thanks to the young man's patience and perseverance he found the DVD I wanted. Placing the order and arranging to have it delivered to the store was easy.
6 février 2026
Réponse de hmv (UK) - Basingstoke
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent customer service
Excellent customer service. Easy to order, updated on order status and received on time
31 janvier 2026
Réponse de hmv (UK) - Basingstoke
Hi Miss Jackman,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
C**p Website, Excellent Staff
Website became slower and slower as I added CD's to my basket (over 2 minutes to add the 11th one!). A further fault meant I couldn't reach the payment screen to complete the order. Stores cannot accept orders over the phone (!?). I had to visit my local store (Basingstoke) where the staff were brilliant. Super helpful and friendly. Order placed and CD's now received.
21 janvier 2026
Réponse de hmv (UK) - Basingstoke
Hi there,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
The staff at your Basingstoke branch…
The staff at your Basingstoke branch were most helpful and polite. Please keep this store open as it’s very convenient at the festival centre.
29 janvier 2026
Réponse de hmv (UK) - Basingstoke
Hi Renuka
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff are always very helpful
Staff are always very helpful. The CD section in Basingstoke is very mixed and would be nice if someone could seperate Jazz and Classical from Rock, Folk and Pop. Have you ever thought of Pre-owned Vinyl?
15 janvier 2026
Réponse de hmv (UK) - Basingstoke
Hi Ray
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Staff very helpful...no hiccups
Staff very helpful...no hiccups, went very smoothly delivered to store in 3 days at no cost...
18 janvier 2026
Réponse de hmv (UK) - Basingstoke
Hi Dakota,
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Picked up my order from Basingstoke
Picked up my order from Basingstoke, the person who served was very friendly, we have a short conversation regarding the albums I had brought, really friendly staff
18 janvier 2026
Réponse de hmv (UK) - Basingstoke
Hi Barry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.