Such a helpful group of employees there were working at Coventry HMV. A real joy to interact with. So helpful, nothing was too much trouble and knew exactly where everything was we asked for, not onl... Voir plus
Établissement
Changer d'établissement13/15 Smithford Way, CV1 1FY Coventry, GB
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Lisez les avis des autres
Great in store & online, always helpful staff. Great collection of films and music along with other merch items. Fair competitive prices. Online order was an easy process,delivery was quality and quic... Voir plus
Tickets to a signing in Birmingham were non transferable so they got wasted! The queuing to a concert at HMV Coventry was not very well organised. No staff outside guiding ppl where to queue until the... Voir plus
L'entreprise a répondu
We returned a dvd boxset with a missing disc outside the return window. due to the missing disc being in season 11. The staff ordered a new one and checked it before we left.
À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - Coventry
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
13/15 Smithford Way, CV1 1FY, Coventry, Royaume-Uni
4,9
Excellent
350 avis
Demande des avis aux clients
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Comment cette entreprise utilise Trustpilot
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Whereas online purchase failed
Whereas online purchase failed, the effort of staff to get my desired CD inside 3 days was impressive. Makes me think twice about buying so frequently on Amazon.
4 janvier 2026
Réponse de hmv (UK) - Coventry
Hi Clive,
Thanks for getting in touch with such a positive 5-star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good service thank you 😁
15 décembre 2025
Réponse de hmv (UK) - Coventry
Hi john
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Réponse de hmv (UK) - Coventry
Hi Jackiad
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
good delivery service fair pricing but…
good delivery service fair pricing but I really would like you to put steelbooks on display you will sell enough to get a glass cabinet so please put steelbooks on display
15 décembre 2025
Réponse de hmv (UK) - Coventry
Hello Gary
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
A wide choice of physical media on…
A wide choice of physical media on display which was great to see, purchased what I what a wanted for Christmas presents at a good price. I was also there to pick up a click and collect, which went well.
10 décembre 2025
Réponse de hmv (UK) - Coventry
Hi Kent
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Coventry
Hi Organist
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Coventry
Hi Emma
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivered on time to the Coventry store…
Delivered on time to the Coventry store where the member of staff was helpful and friendly as the staff always are there.
29 novembre 2025
Réponse de hmv (UK) - Coventry
Hi Peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Arcane character
Ordered Arcane character arrived on time at local store kept me updated regularly very pleased with purchase
3 décembre 2025
Réponse de hmv (UK) - Coventry
Hello Teresa,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Friendly staff very helpful 🙂
1 décembre 2025
Réponse de hmv (UK) - Coventry
Hi Ivan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I did a click and collected order
I did a click and collected order, picked it up, no problems, Mia is a great staff member, always helpful
24 novembre 2025
Réponse de hmv (UK) - Coventry
Hi Alison,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great concert space, close to parking and eateries
Great location close to parking and eateries. Really good concert space and bar. Feels intimate.
14 novembre 2025
Réponse de hmv (UK) - Coventry
Hi Jo,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great customer service and event
I was unsure how the event ticket and vinyl bundle option worked for White Lies' recent album launch, as the tickets weren't appearing in the HMV app, so I emailed to ask.
Both Lucy and Michele were super responsive and helpful and reassured me that both items would arrive in time for the album launch, so thank you very much to both of them 😊
The event at HMV Empire in Coventry was awesome as well! The venue was a nice, intimate size and the sound was incredible!
Awesome all round.
9 novembre 2025
Réponse de hmv (UK) - Coventry
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff were most helpful.
Staff were most helpful.
Order came quickly.
Was kept well informed about order&delivery.
Thank you.
5 novembre 2025
Réponse de hmv (UK) - Coventry
Hi Linda,
Thanks for getting in touch with such a positive 5-star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful staff
7 novembre 2025
Réponse de hmv (UK) - Coventry
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Coventry
Hi Steven,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The helpfulness of the staff and…
The helpfulness of the staff and efficiency excellent customer service.
2 novembre 2025
Réponse de hmv (UK) - Coventry
Hi MICHELLE
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Absolutely disgusting
Absolutely disgusting, do NOT buy anything from these people. They are vile the lot of them, they talk to customers like they are nothing. I had a preorder that I paid for in cash. The item arrived damaged 3 or 4 days late. They tried to be awkward by refusing to refund me & only refund me by debit card. I told them they are NOT having my card details & it was absolutely absurd, at this point the manager Ross from Coventry HMV store started being abusive making accusatory comments about the tone in my voice. I have autism & I don’t feel I was rude in any way. I was trying to state a fact which was misinterpreted as me being rude. The only time I was rude to HMV was when I was provoked. I’ve experienced discrimination as well with the staff making inappropriate comments about the way I was dressed which I felt isn’t relevant & completely inappropriate. I do think stores like HMV unfortunately abuse vulnerable customers because they think they can get away with it. Their customer services via phone is absolutely awful & very unhelpful. I would urge anyone, simply don’t do business with them at all, they don’t care about you as the customer. They don’t deserve any customers at all with they treated me.
28 octobre 2025
Avis spontané
Réponse de hmv (UK) - Coventry
Hello Mikey
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
lovely venue
23 octobre 2025
Réponse de hmv (UK) - Coventry
Hello Laura
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
super friendly staff
super friendly staff, helped my look for what I wanted and helped me order it once it was found to be out of stock. also showed interest in a game from which I bought an item for.
22 octobre 2025
Réponse de hmv (UK) - Coventry
Hi Lewis,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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