I always use HMV when I want music or DVDs, I am happy to order anything that is not in store, it arrived quickly and happy with my purchase.
L'entreprise a répondu
Établissement
Changer d'établissementSU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE Exeter, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I had missed out on a new album release in my local store, so the staff member I spoke to suggested I order it online with him & have it delivered to my home. The order was processed, sent & deliver... Voir plus
L'entreprise a répondu
Great service, knowledgeable customer service. The person who helped us was efficient and helpful. We ordered the DVD we were looking for and it turned up quickly. Hopefully all the packaging is recyc... Voir plus
L'entreprise a répondu
The manager at the Exeter office had explained that we had just missed out on the last Marley model deck by a couple of hours, but assured us we would be able to have one within a few days and he was... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - Exeter
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
SU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE, Exeter, Royaume-Uni
4,7
Excellent
354 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I always use HMV for music and DVDs
I always use HMV when I want music or DVDs, I am happy to order anything that is not in store, it arrived quickly and happy with my purchase.
23 août 2026
Réponse de hmv (UK) - Exeter
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The manager at the Exeter store
The manager at the Exeter office had explained that we had just missed out on the last Marley model deck by a couple of hours, but assured us we would be able to have one within a few days and he was right, great service.
10 août 2026
Réponse de hmv (UK) - Exeter
Hi Michael
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
100% efficient and straightforward
As always, excellent customer service @ HMV Exeter and very efficient collection of items ordered online - much appreciated!
11 août 2026
Réponse de hmv (UK) - Exeter
Hi Gary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
There are 2 bluray films available
There are 2 bluray films available, both called Lola. I said to the assiatant (Jasmine L, Exeter branch) did she want to see the one that was available on your website & on my phone to verify which one I wanted. (This was on Wed 22/7/26 according to receipt.) She declined. When the film arrived, it was the wrong Lola (with Barbara Sukowa) NOT the one I ordered. Subsequently, the correct version was duly ordered on Sunday 26/7/26( - assistant Holly H) and I am still waiting for an email to say it is ready for collection at Exeter. As you have sent me 2 requests now to relate my experience, I can only say that it has not given me confidence in ordering anything in future.
Yours disappointedly
Mike Bridgeman
30 juillet 2026
Réponse de hmv (UK) - Exeter
Hi mike
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
A no fuss good service
25 juillet 2026
Réponse de hmv (UK) - Exeter
Hi Beverley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very pleased with my dvds.
Very pleased with my dvds.
But Royal mail delivery poor... parcel left outside.... didnt ring bell... and delivery details are the main door is unlocked for parcels. And they can be placed inside.
25 juillet 2026
Réponse de hmv (UK) - Exeter
Hi Paula
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
helpfull staff and good service.
20 juillet 2026
Réponse de hmv (UK) - Exeter
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
Great service, knowledgeable customer service. The person who helped us was efficient and helpful. We ordered the DVD we were looking for and it turned up quickly. Hopefully all the packaging is recyclable. Will do return again.
19 juillet 2026
Réponse de hmv (UK) - Exeter
Hello Rob
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I had missed out on a new album release…
I had missed out on a new album release in my local store, so the staff member I spoke to suggested I order it online with him & have it delivered to my home.
The order was processed, sent & delivered promptly and I could track it en-route which would have been useful had there been any issues. There weren't.
I will definitely use this service again anytime I miss other releases, or because I listen to Extreme Metal understandably aren't to be found in the shop sometimes. They seem to have a pretty good choice online too.
1 juillet 2026
Réponse de hmv (UK) - Exeter
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Amazing seller 😁
6 juillet 2026
Réponse de hmv (UK) - Exeter
Hi leah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV Online Click & Collect was very…
HMV Online Click & Collect was very efficient. The young woman who helped me collect my CD at HMV Exeter was welcoming & professional, making my whole experience very easy.
23 juin 2026
Réponse de hmv (UK) - Exeter
Hello Wendy,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Price of vinyl is a disgrace
Price of vinyl is a disgrace. Jazz records i looked at were all at least £15 or more expensive. Even records that are clearly damaged are being sold at the new price. Tonnes of tatt on sale downstairs. Sort out your prices HMV. Bring back the love that you once had for music. Your pricing strategy eapecially for multi buys is awful.
20 juin 2026
Avis spontané
Réponse de hmv (UK) - Exeter
Hello mark
Our prices are a reflection of the prices set by our supplier and can vary from time to time depending on the range of promotions available at that time.
We're always looking out for the best possible savings to offer our customers and we update and refresh our promotions regularly so check back soon and we hope you find the bargain you’re looking for :-)
Great service
Great service the store assistant found what I wanted on the system and placed an order for me with free delivery
14 juin 2026
Réponse de hmv (UK) - Exeter
Hi Mr Gill
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good Selection of Vinyl
10 juin 2026
Réponse de hmv (UK) - Exeter
Hi Glenn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The young woman was so helpful,and…
The young woman was so helpful,and found what i wanted .
6 juin 2026
Réponse de hmv (UK) - Exeter
Hi Christine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Exeter
Hi ChrisF
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Réponse de hmv (UK) - Exeter
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Exeter
Hi Richard
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Brilliant staff sorted out My order…
Brilliant staff sorted out My order really quickly made sure I was fully happy
20 mai 2026
Réponse de hmv (UK) - Exeter
Hi Tim,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly service and a good deal on the…
Friendly service and a good deal on the book I purchased
7 mai 2026
Réponse de hmv (UK) - Exeter
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.