I ordered a pre-issue vinyl for collection in-store. It arrived whilst I was on holiday. I found it both difficult and annoying that I had to contact head office to advise that my collection date w... Voir plus
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Établissement
Changer d'établissement9/17 High Street, LE1 4FP Leicester, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Excellent service from helping a disabled person to finding the item wanted, ordering it and then receiving confirmation that it was in store. To which it was picked up with ease. Staff were knowledge... Voir plus
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Ordered item online to pick up at store. Arrived very quickly. Forgot Photo ID, but store clerk allowed pick up anyway (probably age verification, which I passed, being over 50). Item brand new as des... Voir plus
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Brought some CDs from their and one of them was all scratched up like it had been used and when I tried to play it the music just kept on skipping, however I went into one of their stores to show them... Voir plus
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À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - Leicester
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
9/17 High Street, LE1 4FP, Leicester, Royaume-Uni
4,8
Excellent
377 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Brilliant Service
Brilliant - I Order Online For My Richard Marx Greatest Hits Album For Mine And Future Wife Wedding Cheryl - Within 3 Days, Our CD Was Ready To Collect And The Lady Member Of Staff On Duty, Was Really Helpful And Professional.
25 mars 2026
Réponse de hmv (UK) - Leicester
Hi Jeremy,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Leicester
Hi Donna
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Smooth Online CD Order
Ordered item online to pick up at store. Arrived very quickly. Forgot Photo ID, but store clerk allowed pick up anyway (probably age verification, which I passed, being over 50). Item brand new as described, factory shrink wrapped and in excellent working condition. Thanks! :-)
12 mars 2026
Réponse de hmv (UK) - Leicester
Hi Darren,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good value and choice
Great choice of 4K UHD and 3 for £50 deal
Delivered quickly and safely, great experience
6 mars 2026
Avis spontané
Réponse de hmv (UK) - Leicester
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great Experience
Managed to find everything I wanted. Staff have always been very helpful and polite.
3 décembre 2025
Réponse de hmv (UK) - Leicester
Hi Jodie,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great choice of vinyls and friendly…
Great choice of vinyls and friendly staff to help us find what we wanted.
We ordered an item for collection and the process went very smoothly.
3 mars 2026
Réponse de hmv (UK) - Leicester
Hello Alan,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Communication always great and the…
Communication always great and the staff in store are always helpful
5 mars 2026
Réponse de hmv (UK) - Leicester
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Gorillaz The Mountain
Gorillaz The Mountain arrived well packaged & on time, much anticipated. You can always rely on HMV to deliver & come up with the goods!
1 mars 2026
Réponse de hmv (UK) - Leicester
Hi Roy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Click and collect first class
It was very easy to click and collect and on time.e with no fuss and the staff were great.
1 mars 2026
Réponse de hmv (UK) - Leicester
Hi David,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was informed by e-mail when my order…
I was informed by e-mail when my order was in & the staff were very polite & quick to find it when I went to collect it
20 février 2026
Réponse de hmv (UK) - Leicester
Hi Sue,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Leicester
Hi James,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
What was ordered arrived on time
What was ordered arrived on time, although the process in store was a bit drawn out as the sales assistant didn't fully understand what could be done for my exchange, initially offering something that didn't help. Importantly this was sorted with some help, and I still prefer an in store experience to keep our shops open.
18 février 2026
Réponse de hmv (UK) - Leicester
Hi customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
One of my CDs was scratched up
Brought some CDs from their and one of them was all scratched up like it had been used and when I tried to play it the music just kept on skipping, however I went into one of their stores to show them and they gave me an exchange for the same CD. It was a bit annoying and a hassle I didn’t need, but usually they are very good.
1 décembre 2025
Réponse de hmv (UK) - Leicester
Hi Holly
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Réponse de hmv (UK) - Leicester
Hi Pierre,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful staff.
5 février 2026
Réponse de hmv (UK) - Leicester
Hi Tracey
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Pre ordered the items in store
Pre ordered the items in store. Assistant was very good and polite. The order was due to be released on 30th January, and Royal Mail delivered the items on time. Great service from HMV and RM
4 février 2026
Réponse de hmv (UK) - Leicester
Hi Chris
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Leicester
Hi tom
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
Easy to order in store, collected from store within a few days - good service
29 janvier 2026
Réponse de hmv (UK) - Leicester
Hi Karen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful staff in store and ordered item…
Helpful staff in store and ordered item arrived promptly
18 janvier 2026
Réponse de hmv (UK) - Leicester
Hi Lisa,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
There was a specific record I wanted…
There was a specific record I wanted and, of course The staff.
14 janvier 2026
Réponse de hmv (UK) - Leicester
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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