hmv (UK) - Manchester Arndale Avis 

Easy to order and collect in store. Staff very helpful, especially David, who kindly checked that all my order was in the parcel.

from the get go the staff helped me so much and were so kind and considerate - nothing was to much trouble. if i could give 10 stars i would

Attended an Alfie Boe signing on 12th April. Collected CD's easily and were provide with wristbands. The organisation of the signing was very well managed with no rushing or hurrying the line along. Thank you HMV for a great experience and the opportunity to meet Alfie in a calm, relaxed and excellently organised manner

I am honestly heartbroken to be writing this. I’ve been a massive supporter of HMV Live since last August, traveling nationwide—from Birmingham and Newcastle to Wakefield—to support artists and spending over £600 on travel and albums. As a young wheelchair user who struggles with my mental health, these events are more than just a hobby—they are what get me out of bed in the morning and keep me going on my hardest days.

On Monday, I was at the Manchester Arndale store for the Dermot Kennedy event. I was first in line and even had my photo taken with him by HMV’s social media team to be featured on their official Instagram (where I’ve been featured twice now). Right before heading to the lift, I told them they had my full permission to use my image because I loved the brand so much.

But the moment I went downstairs to process a return on a sealed album, the atmosphere shifted. The staff member behind the counter began shouting at me, inventing "rules" about which CD I should have had signed even though the artist had already left. A senior staff member was then called over. Instead of speaking to me with respect, he leaned right over my wheelchair, towering over me in a physically intimidating way, and loudly threatened to ban me from all future HMV Live events.

He told me a refund was "impossible" at the till due to PayPal—yet as I drove away in tears, he called me back and handed me the refund in cash. This proves the "policy" he was shouting about was a lie used to intimidate me. I was so distressed that I actually started to leave without my refund until they called me back. I left the store in total shock.

I am not "gaming the system." These small refunds are vital for my budget—they go toward my heating bills and food while I'm traveling to support these events. To be used for promotional photos one minute and then treated like a criminal by a senior staff member the next is a total betrayal. I have events booked through July 20th, but right now, I don't feel safe in my local store. I am a human being, not just a marketing tool. I deserve dignity. I expect a formal apology and an assurance that I can attend my future bookings without fear of further intimidation.

HMV had the product i wanted and it was delivery service was excellent, item came earlier than I thought. Very happy with the service altogether. I have also visited the shop and purchased goods.

Very well organised and enjoyable event.

I went to watch ELMIENE & to collect his latest Cd. The organisation was good and safe .

This is the first time buying vinyl records in my life. Thank you so much for your help.

Pre-release album purchased with access to album signing event with Don Broco. Great service, really easy and straightforward collecting my order from store and gaining access to the in-store event which was really well organised and ran.

Went to Robyn's signing her new album event, staff were very friendly and helpful, and the signing was well run,always enjoy Hmv but even more so this time.

Really helpful for accessibility.
Queue was long but the signing wasn’t rushed.

Staff are always helpful, professional and friendly, especially Dan who works at the hmv in Manchester arndale centre. Always a pleasure to be served by him.
Thank you.

Ordered the album and wristband bundle for the Robyn record signing event, which was a fantastic experience and which was brilliantly organised and executed by HMV. Easy collecting the CD and wristband, warmly welcomed by the event staff on the top floor. There was helpful and friendly interaction from the staff in the lead up to and during the signing.

Very helpful member of staff very polite .

Marvellous the staff were great the album signing is a fabulous idea x

My wife went to a meet and greet with Jane McDonald, she was stood for nearly 2 hours with a spinal disability, very poor HMV

Friendly helpful staff.
Nothing was too much for them to do to help. My daughter and d I were really impressed.

Excellent , the cashier was very friendly and helpful .
Although no bags available except the tote at £3.99 … Very naughty !

Info was sent by email & arrived, as did the ordered items, on time. The signing in the Manchester shop was well supervised & went well. Thank you to staff involved.