I've been a customer for many years and the service has been fantastic. Depending who is serving me some take an interest in a purchase I'd be making and talk about the band/film. If a product I'm loo... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1, 18 - 20 St Mary's Square, SA1 5HR Swansea, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Ordered online to be collected in store. Although the order was ready to be collected within a few days, the pickup took longef than expected. I waited approximately 15 minutes to be served as there... Voir plus
L'entreprise a répondu
It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... Voir plus
L'entreprise a répondu
Always helpful staff. Great range in store and you can order if they don't stock the item you want. It's great that there is still somewhere you can browse in store. There is still a demand for physic... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - Swansea
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
Unit 1, 18 - 20 St Mary's Square, SA1 5HR, Swansea, Royaume-Uni
4,8
Excellent
294 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Easy use very friendly helpfully staff
16 février 2026
Réponse de hmv (UK) - Swansea
Hi Lucy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reliable delivery and quality of…
Reliable delivery and quality of product is consistently good so thanks guys
9 février 2026
Réponse de hmv (UK) - Swansea
Hi mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent
Excellent service fast delivery wouldn’t hesitate buying again infact all ready made another order
4 février 2026
Réponse de hmv (UK) - Swansea
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Purchasing and receiving parcel from HMV
I received my order on time. From ordering and delivery top marks. It was received in perfect condition. Just what I wanted.
4 février 2026
Réponse de hmv (UK) - Swansea
Hi Lynne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Swansea
Hi MR
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Picked up my click and collect
It was so straight forward to pick up my click and collect , when I was at the Swansea store I even bought another vinyl to go with the 1 I was collecting.
17 janvier 2026
Réponse de hmv (UK) - Swansea
Hi Chris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Amazing employes
The customer support is amazing, and the cashier Mark even helped me lift up my vinyl player onto the counter
19 janvier 2026
Réponse de hmv (UK) - Swansea
Hi Blake,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order & after a couple of days…
Easy to order & after a couple of days arrived on time & easy to track.
18 janvier 2026
Réponse de hmv (UK) - Swansea
Hi Ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered 4 x vinyl records online and 2…
Ordered 4 x vinyl records online and 2 were received damaged. I went into HMV Swansea to get sorted and they were swapped out with no issues. The chap I dealt with (Mark) was very helpful and sorted the issues no problem
17 janvier 2026
Avis spontané
Réponse de hmv (UK) - Swansea
Hi Alex,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Swansea
Hi Martin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fast Delivery
Ordered just a few days before Christmas and the package arrived so quickly. Saved Christmas, frankly. Thank you!
11 janvier 2026
Réponse de hmv (UK) - Swansea
Hi Hannah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It was so easy to get help and look for…
It was so easy to get help and look for and order ,which arrived in a few days .Thanks
Dennis
5 janvier 2026
Réponse de hmv (UK) - Swansea
Hi Dennis
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Items arrived very quickly and as per…
Items arrived very quickly and as per the order.
2 janvier 2026
Réponse de hmv (UK) - Swansea
Hi Jane
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful shop assistant and regular…
Very helpful shop assistant and regular e-mail communication
26 décembre 2025
Réponse de hmv (UK) - Swansea
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
there when i wanted it and was cheap
24 décembre 2025
Réponse de hmv (UK) - Swansea
Hi michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great all round experience
Helpful staff. Good information. Excellent updates. Had just what I needed.
18 décembre 2025
Réponse de hmv (UK) - Swansea
Hi Alison
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Fantastic
You were fantastic ordered what i wanted and was kept up to date then told me what day i could pop into store for collection
Than you very much
18 décembre 2025
Réponse de hmv (UK) - Swansea
Hi Joce
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful in the Swansea store,what…
Very helpful in the Swansea store,what I wanted was out of stock,so they ordered it for me and I received it 2 days later,very happy👍
15 décembre 2025
Réponse de hmv (UK) - Swansea
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service at a competitive price
3 décembre 2025
Réponse de hmv (UK) - Swansea
Hello Mr
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Réponse de hmv (UK) - Swansea
Hi ALAN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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