The staff member Jade A was so kind and helpful very exceptional customer service. She was attentive and super friendly. The headphones were ok but what really stood out for me was the level of servic... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnits 2 & 3, Lower Mall, Atria Watford Shopping Centre,, WD17 2TB Watford, GB
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Lisez les avis des autres
This HMV is my local one and i usually shop for Kpop albums or at the t-shirts (occasionally the tech or gift items) and it used to be frustrating but a month or two ago they reorganised the kpop sect... Voir plus
L'entreprise a répondu
Arrived to pick up a pre ordered LP. No staff at the checkout or visibly present, waited several minutes for staff to appear after I rang the bell which I nearly missed because of the clutter surround... Voir plus
L'entreprise a répondu
The salesperson at the Harlequin Centre Watford was very helpful. The CDs that I wanted was in store and another she offered to order and either collect at store or have it posted to. I chose to hav... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - Watford
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
Units 2 & 3, Lower Mall, Atria Watford Shopping Centre,, WD17 2TB, Watford, Royaume-Uni
4,8
Excellent
185 avis
Demande des avis aux clients
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My CD problem
One of my cd cases has 2 medium sized cracks in it. The other two CDs were in great condition.
2 avril 2026
Réponse de hmv (UK) - Watford
Hi customer
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Everyone was very helpful and friendly.
Everyone was very helpful and friendly.
Transaction went smoothly.
30 mars 2026
Réponse de hmv (UK) - Watford
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Watford
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Smooth and Pleasant In-Store Experience
The staff at HMV were very friendly and helpful. She answered my questions clearly, and I was able to pick up my item smoothly. Thank you very much!
I would be happy if there were a few more BTS vinyl records available in the store.
26 mars 2026
Réponse de hmv (UK) - Watford
Hi Nao
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Helpful Customer Service agent on the…
Helpful Customer Service agent on the phone and online ordering was easy to navigate. Instore staff very helpful as well.
16 mars 2026
Réponse de hmv (UK) - Watford
Hi MN
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great vibe
The staff at the watford hmv store were all super friendly and chatty! It was cool they were smiling and chilled. Great bunch of people to talk to about films and music etc
12 mars 2026
Réponse de hmv (UK) - Watford
Hi Gianni,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service
Great service, friendly staff & quick simple collection service, always have a great experience when shopping here
4 mars 2026
Réponse de hmv (UK) - Watford
Hi BSAJ
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Simple and easy process
Very helpful and friendly staff who advised ordering the product and provided advice during my visit. Prompt delivery to store and easy process to collect
8 février 2026
Réponse de hmv (UK) - Watford
Hello Michelle
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great customer service
Great customer service. Friendly, helpful staff. I ordered, paid and received my product within 5 days, as a pickup in store.
3 février 2026
Réponse de hmv (UK) - Watford
Hi Cynthia,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Everything went smoothly and lovely…
Everything went smoothly and lovely customer service at pick up
20 janvier 2026
Réponse de hmv (UK) - Watford
Hi Anthony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly Young Staff
I like the staff in your Watford store - young, smiley and very helpful. Also, the store usually has the CDs I'm looking for - less popular new releases.
12 janvier 2026
Réponse de hmv (UK) - Watford
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Watford
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service
3 janvier 2026
Réponse de hmv (UK) - Watford
Hi paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Having to bring a form of id that…
Having to bring a form of id that wasn't on my phone a bit inconvenient when I had evidence I bought it
23 décembre 2025
Réponse de hmv (UK) - Watford
Hi Daniel,
Thanks for leaving us a review. Please be advised that we do require a form of identification when collecting orders in-store - this is to ensure that all customers receive their intended items and reduces the risk of orders being incorrectly given.
Apologies for any inconvenience caused - If you require any further assistance, please do contact us at support.hmv.com and provide us with as much info about your experience as possible.
Order paid for but not available to collect
I ordered a calendar to the Watford store on 23rd Nov. Didn’t receive an email to let me know whether it had arrived. Went back on 12th Dec and was told the calendar has already been sent back because I didn’t collect within 2 weeks. I have checked and have not been reimbursed.
3 décembre 2025
Réponse de hmv (UK) - Watford
Hi Kate
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Helpful staff
20 novembre 2025
Réponse de hmv (UK) - Watford
Hi Richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Review of HMV online order service
quick and easy process of order and collection; helpful and friendly staff in store
26 novembre 2025
Réponse de hmv (UK) - Watford
Hi Joanne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Watford
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent Sales Assistant and customer service
Sales assistant was excellent, very helpful, found everything I needed and placed order for me. Great shop, haven't been in an HMV for years and was really pleased with the service and the range of music available.
13 novembre 2025
Réponse de hmv (UK) - Watford
Hi Elaine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service from start to finish
Great service from start to finish , easy to order and arrived on time.
6 novembre 2025
Réponse de hmv (UK) - Watford
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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