House of bespoke Furniture Avis 

225
TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Wonderful service, I ordered the Washington step bed a few weeks ago the bed arrived today and I’m really happy with the bed, great quality and the service was great, very responsive, assembly team ve... Voir plus

Noté 5 sur 5 étoiles

I’m so pleased with my cuddle chair, it’s incredibly comfortable, looks beautiful and fits perfectly in my bay window. It arrived already set up, the delivery driver was lovely and even took the packa... Voir plus

Noté 5 sur 5 étoiles

Really great experience, we ordered 2 more made to measure sofas, the oyster Oxford and the Dior cinema. Quality is great and the customer service has been excellent, very responsive and friendly, rea... Voir plus

Noté 5 sur 5 étoiles

I have previously purchased a couple of pieces furniture from HOB last year and I returned for a new U shape sofa, they offered a completely bespoke design and have been so helpful, like they were... Voir plus

À propos de l'entreprise

  1. Magasin de canapés
  2. Magasin de meubles de chambre à coucher
  3. Magasin de design et de décor intérieur

Écrit par l'entreprise

We have the very best of cinema sofas, U shape sofas TV beds, luxury four poster beds and luxury beds on display. Nationwide delivery available Bespoke made to measure services available Interior design services available


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

225 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(225)

73 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

I ordered a 7x7 bed in September

I ordered a 7x7 bed in September and paid €2,997, expecting the bed to look like the photos advertised on the website. While the size of the bed is good and the mattress itself is fine, the overall product is extremely disappointing.

The bed I received looks nothing like the picture shown online. The advertised bed looks well-finished, structured, and high quality, whereas the actual bed looks poorly made, uneven, and cheap in comparison. The upholstery is badly finished, the sections don’t align properly, and the overall quality is nowhere near what you would expect for nearly €3,000.

For this price, I expected a premium product that matched the photos used to sell it. Instead, what arrived feels misleading and not worth the money at all. I would not recommend ordering based on the website images, as they do not accurately represent what you actually receive.

30 septembre 2025
Noté 5 sur 5 étoiles

I have a couple of previous pieces of…

I have a couple of previous pieces of furniture from HOB furniture and always had a great experience, this time round I'm yet again really happy with my delivery, delivered on time, excellent efficient service would recommend to anyone looking for good quality pieces without any delivery or service concerns , they have always accommodated by delivery preferences

18 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

This is my second order with this…

This is my second order with this company and all I can say is what a great positive experience I’ve had. My 4 poster bed is absolutely gorgeous, I chose the Brussels linen and it compliments the bed perfectly, my previous order was cinema sofas which too were delivered perfectly and exceeded my expectations. My whole experience has been nothing but positive great unique products and great service.

15 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Dreadful customer service was promised…

Dreadful customer service was promised a refund on order as was offered 10% after ringing to ask about sale told 10© then a few days later I rang to ask about the 20 % advertised they didn't want to know or help told me Monday 5th Jan they would cancel my order and refund my deposit still nothing 8 days later have emailed 3 times left two voice messages and guess what no reply or acknowledgement soo avoid this dreadful company having to dispute now with my credit card company

5 janvier 2026
Avis spontané
Logo de House of bespoke  Furniture

Réponse de House of bespoke Furniture

Hello,

Thank you for taking the time to share your feedback.

We would like to clarify that the 10% discount was offered as a gesture of goodwill. The item you ordered was already on sale and therefore was not eligible for the additional promotional discount being advertised at the time. This was clearly stated on our website and remains visible:

20% Off Sitewide | Use Code NEWYEAR20 | Not Applicable on Sale Items

Our team explained this to you in email correspondence.

We understand that you were dissatisfied with the advertised price, and while the item was already in production and a refund was not required, we nonetheless offered a full refund as a courtesy.

If the refund is not yet visible in your account, we kindly recommend contacting your bank, as processing times can vary depending on the financial institution.

Once again, we apologise that the pricing did not meet your expectation.

Noté 5 sur 5 étoiles

10 out of 10 for service

10 out of 10 for service, really pleased with my tv bed, was designed exactly to my specification, HOB were absolutely amazing with accommodating my request and I manufactured my dream bed.

15 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Got the Washington king size bed with…

Got the Washington king size bed with the 1000 pocket mattress from Hob Furniture. Everything went smoothly from ordering to delivery. The guys who came to assemble it were great, and the bed looks fab!

14 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

We are quite pleased with the Amy…

We are quite pleased with the Amy Boucle Bed that we recently bought from Hob Furniture. The Beds silky boucle fabric lends a contemporary, warm vibe, and it looks stunning in our bedroom. The upholstery is cozy but long-lasting, and the craftsmanship is sturdy and well-made. Everything came in good packaging, and assembly was simple. We had a wonderful night's sleep since the bed structure feels strong and supportive. All things considered, the Amy Boucle Bed is fashionable, cozy, and incredibly affordable. We would unquestionably suggest Hob Furniture to anybody searching for high-end furniture.

12 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

We recently purchased the Cloud 9 Bed…

We recently purchased the Cloud 9 Bed from Hob Furniture and are very pleased with it. The bed is stylish, comfortable, and feels very sturdy. The design gives our bedroom a clean, modern look, and the quality exceeded our expectations. Highly recommended.

13 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

This is my third purchase from HOB

This is my third purchase from HOB, really been impressed with their service and furniture over the past couple of years, this time found I got two new sofas for our cinema room, love them can’t wait until family come at Xmas for movie nights

Thanks again HOB will be in Contact soon

16 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

So happy with my recent purchase from…

So happy with my recent purchase from HOB furniture, I ordered two cinema sofas and my bed from Here, ladies were absolutely brilliant in helping us decide on the correct tines and fabrics for our room, they gave such a Personalised experience, particular thanks to Emma, who spent over 2 hours with me ensuring I had made the right decision, delivery was smooth and on time, the bed and sofas arrived exactly how I expected and I have no complaints.

10 out of 10 for service and communication will be ordering again in the near future

4 octobre 2025
Noté 1 sur 5 étoiles

Abysmal Customer Service



Abysmal customer service! Avoid this company and avoid disappointment. The level of service received and the quality of workmanship displayed have been wholly unsatisfactory. The first delivery featured a bed upholstered in an entirely incorrect fabric. The second delivery, although in the correct fabric was shoddily put together and arrived without the required brackets. When I complained, the response from HOB “bed looks so much better in the other fabric” an entirely inappropriate and unprofessional comment.

In addition, the delivery team responsible for removing the initial item caused damage to my staircase. Although the second delivery team made commendable efforts to identify brackets that might be compatible.

It is evident that once payment has been secured, any commitment to customer service ends!

15 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent value and Great Service...

I Love my new bedroom set from HOB Furniture. its sleek, modern, and built with quality materials that look and feel luxurious. The prices are very reasonable considering the level of quality. The staff was also super the process was stress free from selection to delivery.

3 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Thank you HOB excellent service

Thank you HOB excellent service, Purchases the oyster Oxford sofa from here, seen it advertised else where but more expensive, HOB were great from start to finish, quick delivery and very reliable customer service. Communicate throughout with myself, really happy with our sofas.

1 octobre 2025
Noté 5 sur 5 étoiles

Hob Furniture has become my favorite…

Hob Furniture has become my favorite store for home furnishing. I bought a sofa and a couple of chairs, and they are both stylish and very comfortable. The materials feel premium and the finishing is top notch. I am so happy to finally find furniture that looks great and feels even better!

30 septembre 2025
Noté 5 sur 5 étoiles

Superb cinema sofa

Very recently received our Charles cinema sofa. We absolutely love it! Made to measure with our preferred choice of fabric in lux velvet, looks very stylish and so comfortable to relax on with the family. Hob Furniture were very accommodating with our request, quick to respond to email enquiries and delivered by a very friendly and helpful man. Was exactly what we were looking for and has exceeded our expectations.

9 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Outstanding Quality and Elegant Designs

I recently purchased a living room set from HOB Furniture, and I’m genuinely impressed by the quality and craftsmanship. Every piece feels solid, well-made, and designed with great attention to detail. The elegant design perfectly complements my home, and I’ve received many compliments from guests. HOB Furniture truly combines durability with modern style a rare find these days.

28 septembre 2025
Noté 5 sur 5 étoiles

What a lovely company to deal buy from

What a lovely company to deal buy from, my order arrived last Friday and ahed of schedule and the quality of my bed is just perfect the ordering process could not have been better with the really lovely helpful girl at the end of the phone. Thank you for giving really great service and being so helpful with your after care.

26 septembre 2025
Noté 5 sur 5 étoiles

After months of looking for unique…

After months of looking for unique bespoke furniture, we found HOB furniture, we did alot of research and was slightly nervous about the ordering, however after visiting their shop will were immediately at ease.
We ordered the Monaco sofa and block tv bed.

Had a slight issue with the sofa however HOB when above and beyond to fix our issues and nothing was too much trouble for them.
Overall the experience was very positive and I’m really happy with both pieces of furniture

24 septembre 2025

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus