House of bespoke Furniture Avis 

Réponse de House of bespoke Furniture

1 août 2024

It would appear from looking at the details above you have no order from
HOB furniture this year, we have requested you to provide confirmation of your order details

Réponse de House of bespoke Furniture

1 août 2024

Hello Chloe

Thank you for taking your time to leave a review and we are sorry to here you were not happy with the delivery service, in which we apologised for and provided you a refund on, as this was not acceptable and was taken up with the delivery company directly, in terms of the actual sofa it’s self, there was and is absolutely nothing wrong with the quality of sofa, you provided pictures and attempted to make out the sofa did not fit together,( by turning a stool the other way around and misplacing cushions ) in which we provided picture and video evidence of your sofa showing it did and left correctly we also advised we would send someone out to assess the sofa and if required take the sofa back and make any adjustments to it if necessary, or exchange for you, all options were refused by your self, we attempted to work with you throughout and made you aware of our terms and conditions, you sent various abusive emails and threatened to throw the sofa in the skip, furthermore you sent a second email turning a footstool around and said it was the incorrect size, we could see this from the direction of fabric run, unfortunately for you Chloe, we picture and video every item which leaves our factory for this very reason, we also advised you we would defend any chargeback attempt. As a chargeback scheme is put in place for customers when the retailer is ignoring them or not prepared to rectify any concerns or issues the customer may have.

We provided all written evidence to AMEX so that includes phone calls recordings , emails, videos and pictures, we have not lied about anything, however you had from the emails sent over to AMEX.

We were and are happy for you to use an independent upholster to confirm quality of sofa is excellent and as this is our most popular cinema sofa we were very surprised you were not happy, as a bespoke made to order sofa and bed retailer we pride ourselves on quality and service, and we will always rectify or exchange any issues that will occur within a timely manner, in which we attempted to do with yourself, but unfortunately you were not prepared to liaise with us and assumed AMEX would return your funds regardless of our terms and conditions, from the moment you reported an issue we responded to you within 30 minutes with options, we then sent a follow up email as we hadn’t heard from you the following day to rectify your concerns, every form of communication from yourself was responded too within hours, as your aware the chargeback has been defended so we are still very much open to working with you and happy to help with any concerns you may have.

Once again we apologise about the delivery service that was not acceptable and we have since come away from that delivery company

If you do wish to get in contact feel free to send us an email

Kindest regards
HOB TEAM

Réponse de House of bespoke Furniture

29 juil. 2024

Hello Rupert

Thank you for taking time to review us, we apologise your order was cancelled, however in terms of no communication that’s not true, we offered you an upgrade of cabinet to a bigger cabinet at no additional cost or a different colour, which you confirmed late evening the following day and when we were out of the office, so your item was rebooked two days later with our couriers who gavd you a new date in which you advised was not acceptable, so we confirmed the order was cancelled for you via email and a full
Refund given, after the refund was given we liased again with you via Whatsap and confirmed if you were to reorder it would be a 7 to 10 day lead time. We apologise for the lead times however these are what’s quoted on our website prior to ordering.

Réponse de House of bespoke Furniture

1 août 2024

Hi Cathy

That’s lovely to here you are a returning customer, we are so pleased to here your happy with your furniture, if you do need anything else in the future please contact us prior to ordering so we can offer you a discount

Réponse de House of bespoke Furniture

1 août 2024

Hi Ricky

Thank you for your review, pleased to here your happy with your bed, the bed looks absolutely beautiful in your room and that you for sending over the pictures.

Réponse de House of bespoke Furniture

Actualisé le 1 août 2024

Hi Sam

Thank you for your review, and I must say the pictures look amazing

Réponse de House of bespoke Furniture

1 août 2024

Thank you for leaving such a positive review, we are so pleased to hear your happy with your sofa.

If you require any additional support in the future please don’t hesitate to contact us.

Réponse de House of bespoke Furniture

1 août 2024

Thank you grant for taking your time to review us, we are really pleased to here your happy with your sofa, if you require any assistance in the future please don’t hesitate to contact us.

Réponse de House of bespoke Furniture

Actualisé le 18 juil. 2024

Yet another fake review left from a very a sad jealous individual who use to be our neighbour to our shop in Woodhall spa , this individual lied about phone lines being disconnected internet connection being disconnected our cctv over looking his garden the use of a container and having to look at a container which Enfact was there before he moved in and then put up extra high fencing incase our shop cctv caught his garden, the list of endless problems this individual caused over our trading address is laughable and to top it off he was constantly rude to our customers, as it was very apparent he didn’t like to see people achieve or earn a living.

Honestly Paul our cctv was put up to protect our shop and stock not to look at your garden antics.

To reiterate
Our address is not a false trading address like you have suggested above and our address is very clearly written on our website for customers to visit.

I look forwards to our old premises becoming a gym, I don’t think your bullying skills will work with the new male owner!
I expect a furniture show room would have been a lot quieter for you.

So it’s clear our address was 185 witham road Woodhall spa with huge signs clearly displayed saying HOB furniture we vacated in January 2024 to new premises as you caused endless non existent issues, maybe when you brought your property you should of not brought something next door to commercial premises,

If you have an issue with the address of the property I suggest you contact the land registry rather than leaving endless false 1 star reviews on business profiles, you have attempted for over a year to get a reaction from us, without any response as to be perfectly honest I would not entertain your nonsense it clear your mentally unstable, your continuous attempts to continue to Harass myself and the land lord of the property is only impacting you.

Your 1 star reviews are getting you know where and you are ignored for a reason.
The actual fact you would revert to a public business forum to get a reaction says a lot about the person you are.
You have had absolutely no order with us.

With regards to debt recovery agency again false and incorrect information if we had an outstanding debt with any company I would expect we would know about it considering our shops and registered address is public information along with our phone lines, it would also appear from the content of your review that you are opening post which is not addressed to yourself, that’s no surprise though as you went above and beyond to be an issue to us from the very day we took on our shop premises, however will be reported.

As I’ve mentioned previously continue to slander my business harass and threaten me then the police will be contacted.