Holawild Avis 

I have had to edit the last review that I had left for Holawild due to the fact that the MD has pulled out ALL the stops to try and resolve the issues we have encountered.
The essential information it as follows.

We ordered our Sycamore HT awning from Holawild at the NEC in February 2025. This was in fact the launch of their range.
We knew that this was a Pre-order event and we were happy based on the fantastic quality, the great features incorperated and the great launch prices.
We were told our product would be available around the end of April, start of May. This is where we started to wonder wether or not we had made the right desicion to invest in a pre-launch product from a new company.

Holawild failed to update us fully on issues they were having with their supply chain and we had to keep pushing for updates on delivery of our product. May came and went, we were promised delivery in June but again we were let down. It seems that the launch of the product range had been so successful Holawild just could not produce stock in sufficient quantities to meet the orders... We finally made a direct appeal to the MD and after thinking we were going to have to cancel this order for a full refund we resigned ourselves to having to buy from a less desirable product (ie: not to our needs) from an alternative company the MD intervened.
Once we had explained our desperate desire to obtain this product and not loose the opportunity to own such a brilliant piece of kit he stepped up and has committed to get the product shipped over from the manufacturing facility and delivered before our vacation on the 31st of July.

On 30th of July we became the proud owners of a Holawild Airtech Sycamore HT.
Nick personally handed over the NEC package deal to us at their Leicester warehouse and it came with a personal appology from the Holawild team and an assurance of ongoing customer support.
It seems we are the first to receive the Sycamore in the UK and we literally collected it as it was delivered to Holawild direct from the airfreight courier.

We are so glad this finally worked out not just for us but also Nick, Joe & the team at Holawild.

Thank you guys.
👌

We received our large machu picchu tent in black. We put it up in the back garden to try it out and left it up over night. That night we had the worst thunder and lightening storm, with the biggest downpour I have ever seen. I was optimistic that the tent would be ok the next day but didnt have high hopes. The tent was bone dry inside and out. I can't wait to go camping and use it properly. The team were really helpful with picking this tent and the tent was delivered when said it would be.

Excellent customer service and great advice

Thanks Joe, great product - Machu Picchu Khaki used this week, very sturdy, good quality and a head turner. You told me yoy have an extension for it coming in soon, please let me know when it’s in and ill order.

It’s taken awhile to get delivery after we ordered at the NEC, but its been worth the wait. So much light and space, never had a tent like it. I’m glad I chose the Parkhurst as it’s so hot at the moment and all the mesh doors and air vents really make this pleasant- our friends tent is a sweat box, think their going to get 1 now too.

Definitely recommend 🙏

Just had my first trip out in our new Machu Picchu tent. We are in love with it. Joe went above and beyond to help us choose the right one, seemed like no question was too much (and we asked a lot). The customer service was great as we spent ages and ages trying to decide. Really pleased with the tent and would definitely recommend it to anyone. Thanks Joe and Holawild

Brilliant service and friendly customer service from Callum. You’ve saved our camping trip Holawild!

Great value and top notch quality, the sales team were uber helpful and Callum really knows his stuff. Would recommend to friends and family

Met the team at PJ Outdoors show in Reading when it was lashing it down with rain and wind. Their tents stood up to the elements better than others, and so much room in there to hide from the rain, purchased there and then!

Well done guys, great designs and great knowledge, big shout out to Callum too, he was great to speak to

I always receive great customer service and the camping range is great value and quality. Callum has helped me several times and is so knowledgable and takes time to demonstrate different products.

Ordered tent paying 2k at camping show. Many promises of delivery in april. Will not give any phone number to speak to anyone, do not answer web chat.
Delivery now maybe in June! Thankfully got a refund. Do your research thoroughly Not much good to be said for this lot it seems. Many were part of a tent company that recently went into administration.