Following Patrick Holford and his food for the Brain research helps us manage our own health . We were talking a B complex but our homosystiene had still risen. Ordering from Holford nutrition was qui... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Easy to order, quick dispatch and receipt. Ordered the Brain Upgrade pack and, so far, very happy with purchase. I'm over the first hurdle in that the capsules are easy to swallow. A comfortable size... Voir plus
L'entreprise a répondu
Excellent service, well packaged products and after use everything can be recycled. The supplements are easy to swollow with a glass of water after a meal. Quality products formulated by Patrick Hol... Voir plus
L'entreprise a répondu
A great company with excellent customer service. I've been using Holford Connect for years to control my homocysteine levels - this is, as far as I now, the only single product on the market to do thi... Voir plus
L'entreprise a répondu
4,6
Excellent
689 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent company and very easy to get…
Excellent company and very easy to get in touch with them if you have a query, which will always be completely resolved. Excellent service, fast delivery
and I have complete faith in the products.
20 avril 2024
Réponse de Holfordnutrition
Good Morning Margaret
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with our service and products.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback.
If you have any further questions or need any assistance, please don’t hesitate to get in touch. We are here to help.
Once again, thank you for your support.
Kind regards,
Customer Care
HOLFORDirect
Website needs a lot of improving
17 avril 2024
Réponse de Holfordnutrition
Good Morning Leon
We would welcome your feedback on the issues you are having with the website so we can improve it. If you can spare the time, please email customerservice@holfordirect.com
Kind Regards
Customer Care
Arrived and product is easy to use and…
Arrived and product is easy to use and tastes good.
9 avril 2024
Réponse de Holfordnutrition
Good Morning Emily
Many thanks for leaving a five star review. We appreciate you taking the time to do this. We're delighted you found the product easy to use and a good taste.
If you have any further questions or need any assistance, please don’t hesitate to get in contact. We are here to help.
Kind Regards
Customer Care
Réponse de Holfordnutrition
Good Afternoon Chrissie
We're delighted you like our products and have found the advice reliable.
If you have any further questions or need any assistance, please don’t hesitate to get in contact. We are here to help.
Thank for taking the time to review us and for leaving five stars!
Kind Regards
Customer Care
Réponse de Holfordnutrition
Good Afternoon Elizabeth
We're delighted we have been able to give you consistently good service.
Thank you for taking the time to leave this five start review and for your custom.
If you have any further questions or need any assistance, please don’t hesitate to get in contact. We are here to help.
Kind Regards
Customer Care
I placed an order 23/3/24
I placed an order 23/3/24. I’ve still not had acknowledgment you have received my order or when to expect delivery.
23 mars 2024
Réponse de Holfordnutrition
Good morning Lai
We have investigated and see your order was placed on a Saturday. It was then dispatched Monday (the next working day) and is showing as received Wednesday via Royal Mail tracked. This is as per the delivery timeframe indicated on the website.
We do send out tracking emails and links and it is possible yours went into Junk.
Thank you for your custom and do get in contact if you need any assistance in the future.
Kind Regards
Customer Care
Réponse de Holfordnutrition
Good Morning Adem
Many thanks for leaving a five star review. We appreciate you taking the time to do this. We're delighted you found the service excellent and professional.
If you have any further questions or need any assistance, please don’t hesitate to get in contact. We are here to help.
Kind Regards
Customer Care
Super fast delivery
I was looking for a delivery option 'next day' for my order but there was only one standard option, which I expected to take several days. However, for a very reasonable £3.95, my order was delivered the following day by FedEx. Couldn't have wished for better service!
21 mars 2024
Réponse de Holfordnutrition
Good Afternoon Batsheva
Many thanks for leaving a five star review. We appreciate you taking the time to do this. We're delighted you found the service so fast.
If you have any further questions or need any assistance, please don’t hesitate to get in contact. We are here to help.
Kind Regards
Customer Care
Top costumer service.
13 mars 2024
Réponse de Holfordnutrition
Good Afternoon Joan
Thank you for taking the time to leave a 5-star review. We are thrilled to hear that you are satisfied with our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback.
If you have any further questions or need any assistance, please don’t hesitate to get in touch. We are here to help.
Once again, thank you for your support and we hope you continue to find benefit from your order.
Kind regards,
Customer Care
HOLFORDirect
Réponse de Holfordnutrition
Good Afternoon Lynn
Many thanks for leaving a five star review. We appreciate you taking the time to do this. We're delighted you find out vitamins good and the delivery quick.
If you have any further questions or need any assistance, please don’t hesitate to get in contact. We are here to help.
Kind Regards
Customer Care
HOLFORDirect
Réponse de Holfordnutrition
Good Morning Helen
Many thanks for leaving a five star review. We appreciate you taking the time to do this. We're delighted you are happy with your purchase.
If you have any further questions or need any assistance, please don’t hesitate to get in contact. We are here to help.
Kind Regards
Customer Care
HOLFORDirect
Réponse de Holfordnutrition
Good Morning Murray
We're delighted you found the service excellent and had no issues. We very much appreciate the five stars and you taking the time to review us.
If you have any further questions or need any assistance, please don’t hesitate to get in contact. We are here to help.
Kind Regards
Customer Care
HOLFORDirect
Simple and easy purchase process
17 février 2024
Réponse de Holfordnutrition
Good Morning Mr Moore
We're delighted you experienced an easy purchase process. Thank you for taking the time to review us and for the five stars!
If you have any further questions or need any assistance, please don’t hesitate to get in contact. We are here to help.
Kind Regards
Customer Care
HOLFORDirect
Got the tests
19 janvier 2024
Réponse de Holfordnutrition
Good Morning Jerome
We very much appreciate the five stars and you taking the time to review us.
If you have any further questions or need any assistance, please don’t hesitate to get in contact. We are here to help.
Kind Regards
Customer Care
HOLFORDirect
Super olive oil
Quick delivery service. The oil arrived very well packaged. Extremely good extra virgin olive oil. Tasty and healthy. Love having it just dribbled on bread.
9 février 2024
Réponse de Holfordnutrition
Good Morning
We are delighted to hear you are enjoying the olive oil. Many thanks for leaving a five star review. We appreciate you taking the time to do this.
If you have any further questions or need any assistance, please don’t hesitate to get in contact. We are here to help.
Kind Regards
Customer Care
Excellent customer service
Excellent customer service by phone and delivery was swift and straightforward.
2 février 2024
Avis spontané
Réponse de Holfordnutrition
Good Afternoon Tony
Many thanks for leaving a five star review. We appreciate you taking the time to do this. We're delighted you found the service swift and straight forward.
If you have any further questions or need any assistance, please don’t hesitate to get in contact. We are here to help.
Kind Regards
Customer Care
Unusually no delivery always been on Time of not early
Unusually, my items order have not arrived yet despite being advised digitally this would 2-3 days. Ordered This Friday (just passed) and still no delivery today Thursday, 01/02/2024. I have never had a problem with delivery from this company: Holford Direct before. Not sure how constructive I can make this feedback.
Brilliant Customer Service Holford Direct have re-sent my delivery through another carrier and notified me my order will to arrive tomorrow. Hopefully it's the full order because on Friday 1 item was the last one in stock.
Yay, received everything I ordered - so changed my rating to 4 stars.
26 janvier 2024
Réponse de Holfordnutrition
Good afternoon Anne-Marie
We apologise that you haven't received your order.
We have investigated and although the order was dispatched the same day you ordered it (26 Jan) the tracking hasn't changed which means I'm afraid that Royal Mail have lost it. It may well turn up, however we have dispatched another parcel again today. We apologise again that you didn't receive your first order when expected.
If you agree that we don’t warrant a one star review then we would be really grateful if you can amend the review to a rating that you think is appropriate, or delete it completely.
Future customers rely on reviews to decide whether to order and also look at the overall rating to make a judgement. One star reviews impact on this and can have a huge impact on small businesses.
Thank you for your custom and do get in contact if you need any assistance in the future.
Kind regards
Customer Care
HOLFORDirect
ps Thank you Anne-Marie for the four stars!
Réponse de Holfordnutrition
Good Afternoon Jennie
Many thanks for leaving a five star review. We appreciate you taking the time to do this. We're delighted you found the service super speedy and are happy with the quality of our products.
If you have any further questions or need any assistance, please don’t hesitate to get in contact. We are here to help.
Kind Regards
Customer Care
Great product and servicewas informed that the product had…
I was informed that the product had come into stock so ordered straight away. The process was straightforward and my olive oil was delivered intact very promptly. Very good communication. I know that the product is excellent as I have had it before.
22 janvier 2024
Réponse de Holfordnutrition
Good morning Julie
Thank you for taking the time to leave a 5-star review. Your effort is greatly appreciated. We are thrilled to hear that you are satisfied with your olive oil.
With its health benefits, we are so delighted to be able to supply this olive oil in this country and will continue to import it after each harvest.
Enjoy!
Kind regards,
Customer Care
HOLFORDirect
I wasn't able to complete my order on…
I wasn't able to complete my order on my desktop as all the fields relating to credit card info prevented input although there were no outstanding errors.
22 décembre 2023
Réponse de Holfordnutrition
Good Afternoon Mike
We apologise that you have had trouble ordering online. We haven't had issues with other orders, so this may be a local issue, but we have sent your feedback to our web developer.
We are glad that your order of 22 December did complete and has now been delivered.
If you would like any assistance the office is now open after the Christmas break and can take orders over the phone. Please email customerservice@holfordirect.com with a number and time and someone can call you back or call 0370 551575 during office hours.
Apologies again
Best wishes
Customer Care
HOLFORDirect
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.