HomeShield Direct Avis 

I wish customer service was like that for every other company I deal with. I needed to cancel something and Chelsea was very understanding and did exactly as I asked straightaway - no arguing to keep me on or additional hard selling. For that reason, I’ll consider Home Direct FIRST for any appliance cover. That was the first time I called them, and it was a great first impression.

Horrendous company, avoid using at all costs. Washing machine broke, never came to fix it but auto renewed a the policy on an already broken washing machine, but whilst on hold to them they state they can only take out/renew a policy if the insured item is on full working order. Sounds fraudulent that they have done this against their own guidelines. Customer services made out I was lying, refused to deal with the issue, Cowboy scam artists, use at your own peril.

The lady who helped me was very efficient and had excellent customer skills. A credit to the company

Lucy was helpful and respectful

Philipa was very efficient. It took only a couple of minutes. Philipa is a credit to homeshield.

Lauren was very friendly and answered all my queries.

Filipa was amazing, she handled my case in a friendly and professional manner. I was amazed that such helpfulness even existed any more. 120%. Thank you very much.
Kind regards.
Eric Gilbert.

Filipa was very knowledgeable and explained everything to me which gave me reassurance. Thank you for this experience today.

very helpful and a sorted it out straight away thank you

I contacted HomeShield Direct on behalf of my uncle, as I hold Power of Attorney. Tamzin was extremely helpful, understanding and efficient, clearly explaining the policies, cancelling those no longer needed and arranging refunds where appropriate.
She made a difficult situation much easier to deal with. Excellent service and I would highly recommend them.

Totally dishonest in the way they do business. Olly phoned me and attempted to renew a policy i had previously cancelled, but without asking to renew. Avoid these people.

Great service from Lauren. Understood and processed my request with efficiency. Thank you

Went through the claim process with Lauren, all easy and sorted thanks to her

Sorted my fridge freezer out and Lauren helped me a lot.

Great service replied back to me very helpful did an amazing job with my problem great experience 10 out of 10

Tamzin dealt with my request in s speedy, professional and courteus manner. She is a credit to the company.

Really nice to talk to a pleasant well mannered person who understood my situation and resolved it with full understanding and care.
Tamzin you are a breath of fresh air.
Thank you
Mr Betts

Spoke with a lovely gentleman called Cameron. Who set up my plan for my Candy washing machine. Nice and easy service

Chelsea was very polite and helpful

Lauren was excellent on the phone. I was actually cancelling a plan as no longer had the appliance and Lauren was helpful and got it sorted. No hard sell which is so important and would actually make me use them again!