HomeSwapper Avis 

Omg this site is frustrating’ they don’t even match you correctly’ after tickings all the box’s relevant to your needs your matched with a property that’s totally not for you ‘ and why bother matching you with properties that are only a 60% match to what your looking for out of the 100%’ omg it’s obvious do your maths Homeswapper no one will be eligible for a swap at this rate 🙄.

10 weeks I've been waiting for a move through homeswapper, the 2 accounts can not be linked, my landlord can't link them and homeswapper are useless the app is poor. Been told a move will not go ahead until the 2 accounts have been linked a full complaint has gone in to homeswapper stupid app unreliable so much easier doing an exchange the paper way.

Rubbish site….. Facebook and Gumtree, etc., or even eBay, are better than this homeswapper. I can't believe this site is still trading, wtaf, it's awful. I've done a few swaps over the years on different sites because it's terrible, but I thought I would give homeswapper another go what aload of rubbish yet again! it's so bad lol I will stick to other sites where it's also free and more people use them than this old school Hank homeswapper lol 😂....

Wish I could give zero star 😞..,

I'd like to start by saying I'm a software developer, and I have to say your website is complete and utter junk... Quite often when I attempt to log in, I randomly get an incorrect password error... The password is saved from when it was changed and I logged in!!! because guess what? It keeps randomly giving me an incorrect password error... So I received a new message email an hour ago, I try to login, incorrect password... so I try again, a second time... incorrect password, fine that's 2 times if you can count, so I request a password reset: Oops, please correct the following before continuing:
Your account is blocked... I receive an email stating that I have guessed my password wrong 5 times huh??? I tried twice not 5 times, wow you must hire monkeys as programmers, frustrating don't even bother, crap site, go with GlassBob, never an issue with login...

My 42 days were up on 21st January
Have been constantly trying to get some information
No one answers emails voice messages even been to offices
Plus the other end L&Q have sent emails requesting to sign over but no response
Absolutely ridiculous do u have a contact that i can get some answers
Today have contact my MP plus put in a complaint
So bad how you are treating people

Can't login at all , asks for my property details yet again and won't go past next at all contacted home swapper never got a reply

Just logged in and its telling me to to pay. Are you kidding. Why do I need to start paying? This has been a free service so why do I need to pay to use it.

Update May 2025: Is it me? Every time I request photos I get told basically not interested and time and time again I try very hard not to get sarky when reminding people of multiswaps. I know you are not interested in my property! I’m not gonna be able to move at this rate😕 This website becomes increasingly frustrating. Do people want to move? You get no response back half the time and when you ask for photos they say not looking for a two bed or wrong area. Hello? Multiswaps?! So many without photos and when there are they are not helpful. People contact you to say are you interested in their property and it clearly states on your profile what you are interested in. Why would I want to move to Basingstoke? Its not on my wish list! I have had a match for 100% in some cases and they turn around and say not interested. Some people actually don’t know what kind of property they have as well like the difference between a semi detached and a terrace. Sometimes you get one saying a house and its a flat! On occasions you are in the middle of looking at properties and you either have to reinstate what you are looking for or it bombs you out! It would also be useful if you could filter per landlord name not just your current one or a group. Been on here months and still no luck. How many people have actually been successful?

Terrible. Can't log in for ages. Been changing the password over and over again. Is this app working at all? Don't bother people!

DO NOT USE is my advice. Two years payment and no joy. Really bad system which doesn’t hold all your information. Means every time you search you have to input what features you require

Used Homeswapper for years as it’s the official site for exchanges but the site is glitchy ,always one issue or another , can’t add enough photos and then you can’t enlarge them , photos come out any which way up the site wants with no proper instruction of how to upload them correctly , this website has not improved in the last 10 years or so I have used , they should also have a section where you can view all ‘NO SWAP REQUIRED ‘ together in one place . Disappointing website with no improvements over the years .

This is a fraudulent company, been taking my money.When I made a complaint to them they said they had refunded me. I have not received a refund, when I contacted again they were rude and said give then 5 days to refund, nothing refunded. They emailed to say refund was made but it hasn't. Stay away from them waste of money and time, no one has swapped through this company 😳😳

Went on to register. Got a message from Homeswapper to say that my landlord had refused my request to join Homeswapper. Rubbish. Phoned landlord and they have never refused. Homeswapper wanted me to pay to be on site. I did message them to say my landlord never refused but never got a reply.

Home swapper helped me swap into a better home. Thanks home swapper.

Do people want to move? Or is this site about people who are mentally ill and just want to be a voyeur? People don't give a damn about my mental welfare as they casually say yes and then drop me at the eleventh hour with no consideration of the trauma that this behaviour causes. I wanted to get away from my home because of a troublesome neighbour. I've been on this site for so long now and messed about again and again, that the neighbour has died. Your site is rubbish and a lazy way for landlords to dump tenants on so they don't have to do any work. Human contact is better than some rubbish site where people should be serious about moving OR CLEAR OFF.

Every bliddy time it tells me my password is incorrect, even when it has worked the day before with said password - and yes I'm inputting it correctly. Happens regularly, one time it will let me in, the other it wont and locks me out. Constant requests to uodate passwords too, for no reason. A very annoying app, been going on like this for over a year now.

Easy sight to use and free subscription swapped within a month and went smoothly. Been in about 1 year

There are certain things which HomeSwapper could implement to improve my overall user experience.

To deal with users who ignore messages, restrict what they can see of other people’s ads, just like it’s restricted when you’re not logged in. Or, make it so they can’t see anyone’s pictures until they reply to any messages more than 2 weeks old. They will change their ways and show some common courtesy if their own user experience is affected. Restricting their messaging will not work, as they’re not the type that send messages. They are purely there to have a nose!

I have a ground floor flat and I don’t want to be in one again, but that’s almost all I get offers for because I’m matching with them. You can restrict your search ONLY to ground floor, but not filter it out. I would like to see an option to exclude ground floor.

There could be a field to put in whether your landlord allows under occupancy. It would help weed out some of the properties you definitely can’t move to and those who can’t move to yours. Users can put it in their description but most people won’t think to if it’s not an actual field to be filled out.

There are only 9 search fields to put in your preferred areas. If there are 15 areas you’re specifically interested in and you can only put in 9, you end up having to widen the radius of some of those to take in the areas you don’t have a free search slot for. The problem is it then takes in other areas that you don’t want, and you have people in those areas expecting you to be interested in their property because you’ve matched with them. Glassbob offers many more slots. There could also be separate slots that make it clear you are looking for multi swap properties in the area, but don’t want to move there yourself.

The email notifications need to differentiate clearly between matches from HomeSwapper, likes, and actual messages from users. Some people will ignore all the emails because they assume it’s just more matches that they’ve probably seen before (you tend to get the same matches over and over). They are less likely to ignore an email that says “User xxxxx has sent you a message”, rather than “You have new notifications“.

Saved for later allows you to save 2500 properties, which is great, but there’s no way to organise them. I might want to organise by town, or by which of my multi swaps they might potentially work for. I’d like to put them in named categories/sections, as it’s all too much of a jumble.

When I send a link to someone for a property that might work for them in a multi swap, it is not clickable in messages. Some people are not tech savvy enough to copy and paste the link into a browser. Clickable links need to be enabled.

There are too many “I don’t know“s in the tenancy type field. It shouldn’t be an option. They only need to make a phone call to find out.

“Features they need” could be divided into “must haves”, and “desired, but not essential”. Another reviewer suggested this, and it would definitely help to work out whether it’s worth enquiring when you don’t have absolutely everything someone says they need.

Simple searches can only be done within 20 miles of a specific location. Sometimes, say for the purposes of a 4 way multi swap, I would like to be able to find someone ANYWHERE who wants a certain place. If, for example, location A wants mine (B), but I don’t want A, and I can’t find someone in my preferred area (C) to take A and make up a 3 way, I could find someone ANYWHERE (D) who wants A and then use specific locations to find someone in C who’ll take D. Simple search is no good to find D in this scenario if you don’t know where D might be yet.

I would really like to see some of these implemented.

Every homeswapper I've encountered, wants to view and move fast.
They always have some excuse for needing to, it's either a job, kids schooling or some other, can't wait family problem.
Another irritating thing is, they want to communicate on Instagram-whats that all about.
I asked one women why, and she said well I don't use homeswappers much.
Are these people for real!!!?
It really annoys me because they can get really rude when things don't go their way!!