Hoodaki Avis 

I am publishing this review to warn other travellers about the deceptive and negligent practices of Benz Travel Limited (trading as Hoodaki.com). Following a forced involuntary airline schedule change, Head of Sales Ricky and agent Eva used our tight visa deadlines to engineer an alternative transaction that hiddenly inflated costs.

The Financial Overcharge:The agency collected a gross total of £4,678.46 from our family group. Direct verification with the operating airline's backend system confirmed the actual total cost of the tickets was exactly £3,790.14.

Benz Travel Limited pocketed an unearned, hidden surplus markup of exactly £888.32 outside of standard dynamic market pricing.

Gross Administrative Negligence - While Eva and James actively withheld our travel documentation and claimed artificial processing delays, we checked the live airline portal ourselves. We discovered they had completely omitted our infant passenger from the flight manifest.

The infant was entirely absent from the operating airline's database despite being fully paid for and listed on our internal agency paperwork. It required intense emergency pressure from our end to force agent Ronn to step in, rectify this, and manually generate our e-tickets.

Fabricated Updates and Broken Promises - Eva repeatedly claimed delays were due to a "formal name correction sync" and attempts to "group family seating together". Email logs prove they had the correct details for six months, and direct airline checks showed our family party had actually been completely separated and scattered across the aircraft.

Support agent Pam gave a verbal operational commitment to have our issues sorted within 15 minutes, which was completely broken, while James used a fabricated script about a "Phuket booking" to completely disregard our active flight emergency.

A formal enforcement complaint has been opened with the Civil Aviation Authority (CAA) ATOL Compliance Desk for unlawful surcharges on involuntary rerouting, and a file is being opened with Trading Standards via Citizens Advice.

Avoid this company at all costs.!!!!

Good customer service.
Manage to book a ticket straight away. Would highly recommend booking with these guys

Jenny was a nice kind and helpful women and she helped me so much with travelling abroad highly recommended 10/10

Dear Sir/Madam,

Thank you for asking. I am very happy with the customer service I received during my booking. The staff were polite, helpful, and everything was handled smoothly and efficiently.

I really appreciate the assistance and would be happy to book with you again.

Kind regards,
[Crissabella]

Jenny was very helpful to find us best deal to book 5 tickets for India trip. She was very patient and professional. Thank u so much. RSD

I would like to express my sincere appreciation to Jenny from Hoodaki Travel for the outstanding service she provided. From the moment I made my enquiry through to the completion of my booking, Jenny handled everything with professionalism, efficiency, and great attention to detail. She took the time to understand my travel requirements, presented several relevant flight options, and recommended the most cost-effective solutions without compromising on convenience. Throughout the process, she was responsive, patient, and proactive in answering my questions, making the entire experience smooth and stress-free. Her excellent customer service and commitment to finding the best travel options are truly commendable. I would highly recommend Jenny and Hoodaki Travel to anyone looking for reliable, knowledgeable, and customer-focused travel assistance.

My experience with hoodaki has always been great . I have booked a new booking again with them for me and my family for this summer holidays. my travel agent Jenny has always been helpful and would solve any concerns or problems for me without hesitation I definitely recommend to book with them and if any customers have Jenny I would say she would be a pleasure to be your travel agent

Excellent customer service
James always there to listen and help out eith a workable fare plan.
Never looked any other agent as I completely leave my travel booking in the safe hand of James

I like to say thanks to pam for helping us past three years to buy tickets with good fares on cheap prize very glade business with hoodaki because of Pam and hoodaki make me possible to see my mum and rest of my family in pakistan once again special thanks to pam and hoodaki make it possible 😊 God bless them 😊

James in Hudaki travel agency are one of the best travel consultant. They provide me the best deal always whenever I booked tickets. I am using from over 4 years. They are one of the trusted and best travel consultant who provides excellent services. Highly trusted. Recommended and reasonable prices with fast track service.

Hey I have to say that it's very good ticket site there is no issue for any payment and when I booked ticket after few minutes I received a ticket and thnkyou my friend Jenny to help me I am very thankfull to you

Ronn is a very professional, polite and reliable customer service agent. He patiently responded to our travel queries and offered us the best price. Also issued the tickets without any delay. We are happy to have contacted him.We will highly recommend him to our friends and relatives.

Best experience, best provider!
We wouldn’t look elsewhere for support.!!

I was helped by a lady called Jenny. She was very helpful today. I was looking a flight in December and she helped me to get a better deal by communicating with me changing dates around for me to get a better deal. I had so many questions to ask and she took her time answering and explaining everything I needed to know over the phone and by email. I'm so pleased with the service. Thank you Jenny 😊

Excellent customer service

Was like a miracle. Looking for holiday on sites but couldn't find anything reasonable by luck, my friend had an email. Pam got us a great deal and very helpful great service. Thanks so much definitely will be using them again.

Thanks so much daivid I always get best customer service keep it up thanks regards saleem Khan

An excellent experience from the start to the finish ,very helpful in booking our tickets for our visit to South Africa. We totally recommend David and the company.

David is a wonderful man he always helpful

Roger has been great from the start really helped me with my flight to Australia very straight forward fantastic help that's why I've always used Benz travel highly recommend them